Hourly Management GROWTH OPPORTUNITIES (04293) Part-time - job 1 of 2

As an Hourly Manager at Domino's, you will oversee all shift operations, ensuring that both staff and processes run smoothly. Your tasks will include managing team member performance, leading by example, ensuring customer satisfaction, and adhering to company policies. You will also be accountable for sales, profits, and training new employees. Your goal is to foster a positive and productive environment that allows every team member to shine!

To qualify for the Hourly Management position at Domino's, applicants should be at least 18 years old and have a high school diploma or equivalent. While previous experience managing a team is beneficial, it's not required, as training will be provided. A positive attitude, strong energy, and a good driving record are necessary to succeed in this role. Additionally, candidates should be eligible to work in the USA.

In the Hourly Management role at Domino's, you can expect to work between 2-4 shifts a week, with flexibility for both day and night shifts. Day shifts typically start at 9 AM and finish between 3 PM and 7 PM, while night shifts begin between 3 PM and 5 PM and end around 1 AM. You have the freedom to choose shifts that work best for your schedule!

Domino's prioritizes the growth of its team members, providing various career advancement opportunities. Many Hourly Managers have worked their way up to Franchise Owners or progressed to higher managerial roles within the company. Starting as an Assistant Manager opens multiple paths for your future, allowing you to develop leadership skills that are transferable across the industry.

Domino's offers excellent training programs for Hourly Managers to equip them with essential management skills. This includes guidance on overseeing operations, managing people, and maintaining safety and culture within the team. You'll receive hands-on training in store operations, allowing you to learn the ropes and effectively lead your shift.

When dealing with difficult team members, it's essential to approach the situation with empathy and a problem-solving mindset. First, listen to their concerns and understand their perspective. Then, address any issues directly while focusing on finding a solution that benefits both the team and the individual. Demonstrating strong communication skills and conflict resolution strategies showcases your leadership potential!

During busy shifts, motivating your team is crucial for maintaining productivity and morale. You can create a positive atmosphere by acknowledging everyone's hard work and celebrating small wins. Setting clear, achievable goals helps the team feel accomplished, and being available to offer support when required shows that you value their contributions. Remember to lead by example!

When answering this question, use the STAR method: describe the Situation, highlight the Task you faced, explain the Action you took, and share the Result. Focus on a specific instance where your decision made a positive impact on your team or operations. This not only illustrates your problem-solving skills but also demonstrates your ability to handle pressure.

Great customer service means anticipating customer needs and genuinely caring for their satisfaction. As an Hourly Manager, it's your role to train and model these values for your team. Encourage proactive communication with customers, actively listen to their feedback, and empower your staff to go above and beyond. This commitment to customer service can differentiate Domino's from competitors.

Prioritizing tasks during a hectic shift is all about staying organized and responsive. Start by assessing immediate needs, such as staffing shortages or urgent customer orders. Use a checklist to tackle tasks efficiently, delegating responsibilities when possible. Staying calm under pressure and adapting to the flow of the shift will ensure that all tasks are covered effectively.

Teamwork is vital for success in any restaurant setting, especially at Domino's. As an Hourly Manager, you must foster a collaborative environment where team members support one another and work together to meet shared goals. Encouraging open communication and team-building activities enhances relationships, empowering employees to contribute their best to the store's success.

When handling a customer complaint, it's essential to remain calm and responsive. Start by actively listening to the customer’s issue and empathizing with their frustration. Offer a solution that addresses their concerns, whether it be a refund, replacement, or future discount. Follow up to ensure their satisfaction, reinforcing the message that customer care is a priority at Domino's.

Your answer should reflect your enthusiasm for the company and the role. Mention your passion for team leadership and customer service, and how Domino's commitment to growth and development aligns with your career aspirations. Highlight any personal experiences with the brand that inspire your desire to be a part of their team, emphasizing your motivation to contribute to their success.

To ensure compliance with health and safety guidelines, you should lead by example and embody these practices within the team. This includes conducting staff training on proper food handling and hygiene, routinely verifying that all standards are maintained, and addressing any non-compliance immediately. Regular safety checks and open communication about health issues are key components of creating a safe work environment.

Training new team members involves a structured approach that combines hands-on practice, mentorship, and feedback. Begin with an overview of company policies and expectations, then pair newcomers with experienced staff for practical learning. Encourage questions and set up regular check-ins to address any challenges they may face. This comprehensive training process not only enhances their skills but also fosters a sense of belonging within your team.