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Level 1 Assistant Manager(04449)- 2531 E Lyon Station Rd, Ste G

Job Description

ABOUT THE JOB

As a Domino's Pizza Assistant Managers, your success is vital to our business. As you learn to lead a Team, you will receive training in the fundamentals of product quality, sanitation, interviewing, and hiring. In our fast-paced environment, you will learn the skills to "Handle the Rush" and be trained in the important leadership skills needed to develop our Team. !

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

· Navigational skills to read a map, locate addresses within designated delivery area.

· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

· Far vision and night vision for driving.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

· For short distances for short durations

· Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

· Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

· During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

· To move trays which are placed on dollies.

· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

· Trays may also be pulled.

Climbing

· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

· During delivery of product, navigation of five or more flights of stairs may be required.

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station.

· Toe room is present, but workers are unable to flex their knees while standing at this station.

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

· Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

· Reaching is performed continuously; up, down and forward.

· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

· Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Hand Tasks

· Eye-hand coordination is essential. Use of hands is continuous during the day.

· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

· Deliver product by car and then to door of customer.

· Deliver flyers and door hangers.

Requires

· Valid driver's license with safe driving record meeting company standards.

· Access to insured vehicle which can be used for delivery.

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Average salary estimate

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$40000K

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What You Should Know About Level 1 Assistant Manager(04449)- 2531 E Lyon Station Rd, Ste G, Domino's

At Domino's Pizza, being a Level 1 Assistant Manager is more than just a job; it's about being part of a dynamic team that values your success. Based in North Carolina, you'll take charge of shifts and learn to navigate the fast-paced world of pizza delivery. You’ll dive right into responsibilities that include managing inventory, ensuring customer satisfaction, and maintaining cost controls. Your role is pivotal, as you’ll be the role model for your crew, upholding our commitment to quality and excellence. Here, you’ll receive comprehensive training on product quality, sanitation, and leadership skills that will set you up for future opportunities. Our mission is to create an inclusive work atmosphere, so you'll be helping to support a diverse team where everyone's talents shine. Advancement is possible, too! Some of our most successful managers began as delivery drivers. With a strong focus on teamwork, adherence to procedures, and a commitment to customer service, you’ll not only help maintain a tidy and efficient store, but also contribute to a culture that prioritizes people first. If you're ready to roll up your sleeves and take pride in delivering excellent service, join us at Domino’s Pizza and be part of something truly rewarding!

Frequently Asked Questions (FAQs) for Level 1 Assistant Manager(04449)- 2531 E Lyon Station Rd, Ste G Role at Domino's
What are the responsibilities of a Level 1 Assistant Manager at Domino's Pizza?

As a Level 1 Assistant Manager at Domino's Pizza, your responsibilities include overseeing the operations during your shift, ensuring customer satisfaction, managing inventory, and implementing cost controls. You will also be tasked with staffing, paperwork, cash control, and maintaining the store's cleanliness. Your leadership will set the example for your team, helping them achieve their best.

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What qualifications do I need for the Level 1 Assistant Manager role at Domino's Pizza?

To be eligible for the Level 1 Assistant Manager position at Domino's Pizza, you typically need a high school diploma or equivalent, along with experience in food service management. Strong communication skills, leadership abilities, and a focus on customer service are essential to excel in this role. Being able to handle cash management and basic math skills is also crucial.

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What opportunities for advancement exist for Level 1 Assistant Managers at Domino's Pizza?

At Domino's Pizza, many of our team members, including those who started as Level 1 Assistant Managers, have progressed to higher positions such as General Manager, Franchise Owner, or even in Corporate Operations. This role lays the groundwork for a successful career in the pizza industry, offering numerous opportunities for growth.

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What training is provided for Level 1 Assistant Managers at Domino's Pizza?

Domino's Pizza provides comprehensive on-the-job training for Level 1 Assistant Managers, covering key areas like product quality, sanitation standards, and essential leadership skills. This training is designed not only to enhance your skills but also to prepare you for managing your team effectively in a fast-paced environment.

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What makes working as a Level 1 Assistant Manager at Domino's Pizza unique?

Working as a Level 1 Assistant Manager at Domino's Pizza is unique because you are involved in a fast-paced environment where team dynamics are crucial. You contribute to an inclusive culture that values everyone's strengths, and your hands-on role allows you to directly impact customer satisfaction and store operations while developing leadership skills.

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Common Interview Questions for Level 1 Assistant Manager(04449)- 2531 E Lyon Station Rd, Ste G
How do you handle stress during busy service times as a Level 1 Assistant Manager?

In busy service times, staying calm and keeping a clear focus is essential. Prioritize tasks and delegate responsibilities to your team. Provide support and positive reinforcement to keep morale high. Sharing your approach to teamwork and communication can demonstrate your ability to lead under pressure effectively.

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Can you describe a time you resolved a conflict between team members?

When resolving conflict, it’s important to listen to both sides and maintain neutrality. Share a specific example where you facilitated a conversation between team members, encouraging open communication to find a mutually beneficial solution. Highlight the importance of teamwork and harmony in a restaurant environment.

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What steps would you take to ensure customer satisfaction?

To guarantee customer satisfaction, I would implement regular staff training on service standards, encourage team members to engage positively with customers, and seek feedback. Sharing instances where you addressed customer concerns swiftly can showcase your commitment to service excellence.

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How would you manage inventory control effectively?

Effective inventory control involves regular monitoring and accurate record-keeping. Discuss methods such as using an inventory management system and conducting routine stock checks. Emphasize the impact of inventory management on cost control and minimizing waste.

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What do you believe is most important when training new staff?

Training new staff is most effective when it includes a blend of hands-on experience and thorough policy explanations. Share your approach to providing mentorship and the importance of fostering a supportive environment that encourages questions and learning.

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How would you handle a customer complaint about an order?

Handling customer complaints effectively involves listening attentively, empathizing, and promptly resolving the issue. Provide a specific example when you turned a complaint into a positive experience to showcase your customer service skills.

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Describe your leadership style as a Level 1 Assistant Manager.

My leadership style is collaborative and supportive. I believe in empowering my team by encouraging open communication and recognizing individual strengths. Describe situations where you successfully led a team to achieve goals, illustrating your hands-on approach.

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Why do you want to work for Domino's Pizza as a Level 1 Assistant Manager?

Express your passion for pizza and commitment to quality service. Mention Domino’s reputation for promoting from within and creating a fun, fast-paced work environment where employees can truly excel as a significant motivator for your interest.

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What are your strategies for maintaining a clean and safe work environment?

Maintaining cleanliness and safety involves routine inspections and reinforcing staff training on hygiene practices and safety protocols. Share how these strategies have positively impacted operational efficiency and customer experiences.

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How do you evaluate the performance of your team members?

Performance evaluation should be constructive, involving regular feedback and open discussions about goals. Share how you track performance metrics and set up one-on-one meetings to discuss progress and growth opportunities, fostering development among your team members.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
March 30, 2025

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