Team Lead(01844) - 20115 County Rd 10

As a Team Lead at Domino's Pizza, you will be responsible for managing shifts, ensuring excellent customer service, supervising team members, and maintaining the quality of food and service during busy periods. You'll be expected to motivate your team, handle transactions accurately, and maintain a positive work environment.

To thrive as a Team Lead at Domino's Pizza, we recommend having at least two years of customer service experience and one year in the restaurant industry. Possessing basic math skills and the ability to work in a bustling environment will also enhance your success in this role, alongside strong communication and leadership qualities.

Team Leads at Domino's Pizza earn between $15 and $16 per hour. This competitive pay reflects the importance of this role, and it also opens doors for growth opportunities within the company to move up into assistant and general manager positions.

At Domino's Pizza, we understand the importance of work-life balance and strive to offer a flexible schedule for our Team Leads. This role typically requires you to run shifts three times a week, allowing you the freedom to balance personal interests while contributing to our vibrant team.

Domino's Pizza is committed to the professional development of its Team Leads. You will receive extensive training upon hiring, and we encourage you to take advantage of ongoing training programs that can lead to positions like Assistant Manager and General Manager, thus advancing your career within the franchise.

It's essential to express how your experiences have prepared you for the dynamic challenges of this role.

To handle a difficult customer, I would first listen to their concerns attentively, showing empathy and understanding. Then, I'd take action to resolve the issue promptly, whether it be offering a replacement or following up to ensure their satisfaction. This approach is crucial as it helps maintain a positive customer experience.

Motivating my team would involve recognizing individual and team achievements, providing constructive feedback, and setting clear goals. Creating a fun and inclusive environment where every team member feels valued fosters motivation and performance.

In my previous roles, I've managed shifts by ensuring that the team was adequately staffed and trained to handle the projected customer volume. I also kept track of inventory and addressed any issues promptly to maintain operations.

I prioritize tasks during busy shifts by assessing immediate customer needs, focusing on food preparation while ensuring that team members are efficiently taking orders and processing payments. Effective communication is key, so I delegate tasks based on each team member's strengths.

When addressing conflicts, I first encourage open communication to understand each person's perspective. Then, I facilitate a discussion to find common ground and promote collaboration. It’s crucial to instill a sense of teamwork and keep the focus on delivering excellent service.

Domino's Pizza promotes a culture centered around teamwork, customer satisfaction, and continuous improvement. I appreciate the focus on acknowledging hard work and providing growth opportunities, which aligns with my professional values and motivation.

I am excited about the opportunity to work as a Team Lead at Domino's Pizza because I am passionate about delivering exceptional customer service and I see great value in being part of an industry leader that's committed to employee growth.

To ensure high quality in food preparation, I train my team on proper techniques and hygiene practices while closely monitoring the preparation process to meet Domino's extremely high standards. Additionally, I encourage feedback from customers to continuously improve.

If I noticed a decline in performance, I would first analyze the root causes, whether it's a lack of motivation or inadequate training. I would then implement a new training session and actively engage with my team to ensure they feel supported and motivated.