Program Director / Unit Based Services (ICS) - job 1 of 2

As a Program Director at Dungarvin, your main responsibilities include overseeing daily operations within the Unit Based Department, ensuring high-quality service delivery, managing staff training and professional development, and implementing effective behavior support and individualized plans. You will also be responsible for maintaining communication with supervisors and adhering to financial best practices.

To qualify for the Program Director position at Dungarvin, candidates must meet Designated Manager qualifications as per MN 245D requirements and possess at least three years of experience supervising programs in the human service field. A Bachelor’s degree in Human Services, Behavioral Analysis, or a related field is preferred, along with a valid driver’s license and a good driving record.

Dungarvin supports its Program Directors through comprehensive paid training, ongoing professional development opportunities, and a collaborative environment that encourages staff to share best practices. You'll also have access to resources for personal support and development, ensuring you can lead your team effectively while meeting the needs of individuals in care.

The salary range for the Program Director role at Dungarvin is between $58,700 and $60,314 annually, depending on experience level. Additionally, a $5,000 retention bonus is provided to incentivize long-term employment, along with a comprehensive benefits package.

Program Directors at Dungarvin benefit from many job mobility options within the organization, which operates in 15 states. Employees who demonstrate excellence and a commitment to the mission have numerous opportunities to advance to higher leadership roles, thereby shaping the future of service delivery in various communities.

When answering this question, focus on specific roles you have held, your responsibilities, and any successful outcomes achieved while managing programs or teams. Highlight your ability to oversee operations and ensure quality support for individuals in care.

Discuss your approach to understanding individual needs and tailoring plans accordingly. Emphasize communication with the care team, training for staff, and regularly reviewing and adjusting plans based on observation and individual progress.

It's essential to demonstrate your understanding of empathy and proactive communication strategies. Share techniques that you use to de-escalate situations, facilitate discussions, and ensure that staff feel heard and supported in resolving conflicts.

Provide examples of tools or strategies you use to manage your workload, such as task lists, digital calendars, or project management software. Highlight your effectiveness in setting priorities based on urgency and importance, especially in high-stakes environments.

Share a specific example where you identified a training need, developed a program, and saw measurable improvements in staff performance or service delivery. Illustrate how you engage participants and ensure they gain practical skills.

Discuss your philosophy on creating a positive work culture that emphasizes growth. Share techniques you employ for regular feedback, mentorship opportunities, and how you inspire staff to achieve their potential.

Focus on metrics you would use for evaluation, including feedback from individuals served, staff input, and compliance with best practices. Emphasize the importance of continuous improvement and being open to change based on data.

Describe your background handling budgets, overseeing expenditures, and ensuring compliance with financial best practices. Provide examples of successful cost-saving measures or efficient resource allocations.

Express your belief in the importance of person-centered care. Share examples of how you have solicited and utilized feedback from individuals to enhance service delivery and improve team practices.

Articulate your alignment with Dungarvin’s mission and values. Highlight your passion for supporting individuals with disabilities and your desire to collaborate with a dedicated team committed to making a positive impact in the community.