Program Director - job 1 of 8

As a Program Director at Compass Career Solutions, your primary responsibilities include leading the employment and housing programs, supervising staff, maintaining program excellence, and ensuring compliance with relevant regulations. You will also represent Compass at community events and work collaboratively with local partners.

To qualify for the Program Director position at Compass Career Solutions, candidates must have two years of experience working with individuals facing barriers to employment or housing, leadership experience, and a BA/BS in social services or related field, or five years of relevant experience.

At Compass Career Solutions, a Program Director can expect a supportive and empowering work environment, where diversity and inclusion are prioritized. You'll collaborate closely with your team and community partners, fostering a culture of advocacy and positive change.

Compass Career Solutions is committed to the professional growth of its employees, including Program Directors. We provide career advancement opportunities, training, and resources to help you excel in your role while providing essential services to those in need.

Program Directors at Compass Career Solutions enjoy a comprehensive benefits package including competitive pay, medical, dental, and vision insurance, a 401(k) plan with a company match, paid time off, and additional perks such as pet insurance and discounts with local brands.

In addressing team conflicts as a Program Director, it's crucial to foster open communication and actively listen to all parties involved. I would facilitate a discussion to explore underlying issues and encourage collaborative problem-solving to restore harmony and maintain team cohesion.

My approach to mentoring staff includes setting clear expectations, providing constructive feedback, and encouraging professional development. I believe in fostering a supportive environment where staff feel valued and empowered to grow their skills while serving clients effectively.

To ensure compliance with regulations, I prioritize staying informed about relevant laws and guidelines. I regularly review our processes, provide training for staff, and conduct audits to maintain standards, ensuring we provide the best care for our clients at Compass Career Solutions.

To assess program success, I would use metrics such as client outcomes, satisfaction surveys, and engagement levels. Analyzing these factors helps identify areas for improvement and ensures we meet the evolving needs of individuals in our community.

Building partnerships with local organizations involves proactive outreach, regular communication, and mutual goal alignment. By participating in community events and networking opportunities, I cultivate relationships that support our programs and enhance resource connectivity for clients.

Promoting Compass Career Solutions’ programs involves leveraging social media, community events, and outreach initiatives. I would also engage with local media and develop marketing materials that emphasize our success stories, aiming to raise awareness and attract more individuals in need of our services.

Supporting a client facing severe barriers to employment requires a tailored, empathetic approach. I would collaborate with them to identify specific challenges, provide resources and training, offer emotional support, and connect them with relevant community services to foster their journey toward independence.

My experience with data tracking and reporting includes implementing systems to collect relevant metrics, analyzing data to inform decision-making, and preparing comprehensive reports that communicate program impact to stakeholders, ensuring transparency and accountability.

Measuring client satisfaction involves collecting feedback through surveys and focus groups, then analyzing the data to identify areas for improvement. I prioritize client input in our program adjustments to ensure our services align with their needs and expectations.

My leadership style is collaborative and inclusive, valuing input from team members while providing clear guidance. This style aligns perfectly with the Program Director role, as it fosters a supportive environment where everyone feels empowered to contribute toward our common goals at Compass Career Solutions.