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GCC - Operations Manager

GCC is looking for candidates who wants to take the next step in their technical career as an Operations Manager with our 100% employee owned company. GCC has offices in Tampa, Seattle and Portland - providing motion control solutions for hydraulic, pneumatic and electrically powered applications. Our northwest division specializes in hydraulic solutions for the aerospace, machine tool, forestry and marine industries. Our team is growing, and we are proud to be a 100% employee-owned company – every employee has skin in the game.

The Operations Manager oversees and coordinates the activities of their business location, focusing on enhancing customer and employee satisfaction while optimizing the efficiency of resources, including personnel, materials, and equipment. They also collaborate with senior leadership to develop and implement organizational policies, either directly or through the management of subordinate teams.

Responsibilities:

  • Manage team of customer service, shop technicians, field technicians, warehouse associates across GCC’s NW territory.
  • Responsibility for technical aspects of hydraulic subassembly production, on-time shipment of products, other value-added services such as custom paint, assembly of small systems and responding to customers’ requests for field support.
  • Analyze departmental activities, costs, and forecasts to evaluate progress toward stated goals and objectives.
  • Supervise, motivate, and monitor team performance to achieve organizational objectives.
  • Participate with HR department for necessary talent development, performance management and recruitment.
  • Drive operational efficiency by optimizing workflows, resource allocation, and overall productivity.
  • Collaborate with the top leadership to review achievements, adjust goals and provide necessary performance data.
  • Manage and maintain top-tier customer service by ensuring timely responses, effective solutions, and a customer-centric approach.
  • Create, review, update, and execute business strategic plans and drive operational development.
  • Collaborate with sales teams to support the acquisition and growth of new business opportunities.
  • Lead and oversee key projects, processes, performance reports, and data analysis to ensure operational success.
  • Provide leadership in employee relations through effective communication, coaching, training, and development.
  • Ensure compliance with company standards for cost control, waste reduction, quality, OSHA, health, safety, environmental policies, and on-time delivery.
  • Participate in and support the organization's continuous improvement initiatives, ensuring conformity to ISO 9001 Quality Management System standards.
  • Other duties as assigned.

Education & Training:

  •         Bachelor’s degree or higher in technical field (engineering, operations, industrial distribution) is preferred.
  •         Certified Fluid Power Hydraulic Specialist a plus.
  •         Technical experience considered in lieu of education.

Experience

  •         3+ years of experience in Operations, Customer Service, or technical fields.
  •         Experience in hydraulic, electrical, or mechanical repair is preferred.
  •         Experience working in an ISO 9001 environment a plus.

Knowledge & Skills

  •         Technical abilities to understand and organize assembly of various hydraulic, pneumatic and electric

subassemblies.

  •         Inventory best practices knowledge.
  •         Ability to communicate at numerous levels internal and external to the company.
  •         Strong organizational and follow-up skills.
  •          Ability to investigate problems or potential problems to avoid reoccurrence.
  •          Good personal motivation.
  •         Good communication skills.
  • ·        Ability to manage and train a team.

We offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, and 401(k) plans with company match. A unique benefit GCC offers as part of Employee Owned Holdings, Inc. is an employee stock ownership plan.

What is an ESOP?

ESOP is a special retirement program that allows employees to own stock in the company. When you join EOHI, you automatically begin investing in your future (without having to purchase shares). We are a high growth company committed to training our employee owners to develop their skills and advance in their careers.

  • Studies also show that retirement account balances for ESOP companies are 2.5 times higher.
  • ESOP companies grow 2.5 times faster than those companies without employee ownership.
  • Research shows employee owned companies are superior in performance, employee benefits and employee moral because everyone is working towards a common goal.

Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About GCC - Operations Manager, Employee Owned Holdings, Inc.

GCC is excited to invite ambitious individuals to step into the role of Operations Manager in our thriving employee-owned company. With offices located in Tampa, Seattle, and Portland, we specialize in providing top-notch motion control solutions tailored for hydraulic, pneumatic, and electrically powered applications. Our Northwest division focuses particularly on hydraulic solutions across the aerospace, machine tool, forestry, and marine industries. As the Operations Manager, you will play a key role in overseeing and coordinating activities across our locations, while striving to enhance both customer and employee satisfaction. Your daily responsibilities will include managing a diverse team of customer service representatives, shop technicians, field technicians, and warehouse associates, all dedicated to operational excellence. You’ll analyze departmental activities and costs, supervise team performance, and collaborate closely with senior leadership to drive strategic initiatives and optimize workflows. Our ideal candidate possesses a technical background and has a minimum of three years of experience in operations or customer service, preferably with knowledge in hydraulic systems. At GCC, we prioritize continuous improvement, ensuring compliance with safety and quality standards, and fostering a positive working environment where every employee feels valued and empowered. Additionally, as an employee-owned company, your contributions directly impact our collective success and you’ll benefit from our ESOP retirement plan, which allows you to invest in your future while participating in the growth of the company. If you are ready to take on a leadership role that combines operational acumen with a passion for employee development, we would love to hear from you!

Frequently Asked Questions (FAQs) for GCC - Operations Manager Role at Employee Owned Holdings, Inc.
What are the main responsibilities of the Operations Manager at GCC?

As an Operations Manager at GCC, your main responsibilities will include managing a team of diverse roles, evaluating departmental activities and costs, supervising the performance of your team, and collaborating with leadership to optimize operational efficiencies. You'll also play a pivotal role in ensuring top-tier customer service and responding to technical inquiries.

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What qualifications are necessary for the Operations Manager position at GCC?

To qualify for the Operations Manager position at GCC, a bachelor’s degree in a technical field is preferred. Additionally, candidates should have at least three years of relevant experience in operations or customer service, with preferable knowledge in hydraulic or mechanical repair. Certifications like Certified Fluid Power Hydraulic Specialist are a plus.

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How does GCC support employee development for Operations Managers?

GCC supports employee development through ongoing training and a commitment to career advancement within our 100% employee-owned structure. As an Operations Manager, you will also collaborate closely with the HR department to facilitate talent development, performance management, and recruitment efforts.

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What is the work environment like for an Operations Manager at GCC?

The work environment for an Operations Manager at GCC is dynamic and collaborative, focusing on efficiency, employee satisfaction, and customer-centric approaches. You will lead a diverse team and work closely with various departments while being supported by a culture that values employee contributions as part of our employee ownership model.

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What benefits does GCC offer to its Operations Managers?

GCC offers a competitive salary and comprehensive benefits package that includes medical, dental, vision, life insurance, and a 401(k) plan with company match. A unique benefit of joining GCC is participating in the Employee Stock Ownership Plan (ESOP), which allows you to benefit from the company's growth and success.

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Common Interview Questions for GCC - Operations Manager
Can you describe your experience with managing operations in a technical environment?

When answering this question, highlight your relevant experience in operations management, focusing on specific examples that showcase your ability to lead teams, optimize processes, or address challenges effectively.

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How do you ensure a high level of customer satisfaction in your team?

Discuss your strategies for maintaining customer satisfaction, such as regular communication, feedback mechanisms, or resource allocation. Provide examples of how your methods have positively impacted previous team performance.

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What strategies do you use to manage a diverse team?

Share your approaches to managing a diverse team, emphasizing inclusivity, respect for individual skills, and fostering collaboration. Illustrate with anecdotes that demonstrate successful team cohesion and performance.

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How do you prioritize tasks and projects as an Operations Manager?

Explain how you evaluate and prioritize tasks based on customer needs, deadlines, and resource availability. Providing an example of a time you successfully managed competing priorities can strengthen your response.

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What experience do you have with budget management and cost control?

Talk about your experience with budgeting processes and cost control measures you've implemented. Be prepared to provide specific examples of how your actions yielded tangible results in previous roles.

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Can you explain the importance of ISO 9001 standards in your operations management?

Discuss your understanding of ISO 9001 standards and how compliance can enhance operational efficiency and quality control. Include any personal experience you have in implementing quality management systems.

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How do you handle conflicts within your team?

Outline your conflict resolution process, emphasizing the importance of communication and mediation. Describe a specific situation where your skills led to successful resolution and improved team dynamics.

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What metrics do you use to measure operational success?

Identify key performance indicators (KPIs) you believe are vital for measuring operational success. You could touch on customer satisfaction scores, employee performance metrics, or efficiency rates, and explain why you consider them important.

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How do you stay informed about industry trends and technological advances?

Share how you keep up with industry trends through continuous learning, professional networks, and relevant publications. Mention any specific recent trends you find interesting and how they relate to GCC’s operations.

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What makes you a strong candidate for the Operations Manager position at GCC?

Prepare a summary of your qualifications, emphasizing your skills, relevant experience, and what excites you about the opportunity to work at GCC. Talk about how you align with the company's values and vision for the future.

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Full-time, remote
DATE POSTED
January 10, 2025

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