Inside Sales Account Manager

As an Inside Sales Account Manager at Equifax, you'll be responsible for driving sales through proactive outreach to existing customers and warm leads. You’ll manage a portfolio of SME clients, implement call plans to maximize engagement, and identify opportunities for upselling and cross-selling. Additionally, maintaining data accuracy in Salesforce and providing reliable sales forecasts are key duties. Being successful in this role means excelling in relationship-building and delivering exceptional customer service.

To thrive as an Inside Sales Account Manager at Equifax, strong communication skills, both verbal and written, are essential. You should be able to listen actively and adapt your style to various audiences. Additionally, having 1-2 years of work experience, the ability to quickly learn complex information, and relationship-building skills are vital. A positive attitude, resilience in the face of challenges, and strong time management skills will also set you up for success in this role.

Equifax values the growth of its employees. As an Inside Sales Account Manager, you'll have access to extensive training, career development resources, and a clear path for advancement. The company fosters a learning environment, encouraging you to continuously improve and learn new techniques, which can lead to opportunities for promotions and increased responsibilities within the sales team.

Equifax offers a hybrid work model, allowing you to work three days in the office and two from home after completing your training. We prioritize a diverse and inclusive workplace and provide various well-being resources, ensuring our employees feel supported in both their professional and personal lives. The atmosphere is dynamic and encouraging, making it an ideal environment for motivation and career growth.

An Inside Sales Account Manager at Equifax enjoys a competitive base salary along with a rewarding sales incentive plan that includes commissions. We also offer additional leave allocations, discounted gym memberships, private health cover, and an employee stock purchase plan. These comprehensive benefits reflect our commitment to supporting our employees, both in their careers and well-being.

When preparing for this question, emphasize your understanding of consultative selling techniques, the importance of building relationships, and how you would leverage data insights to tailor your approach. Take time to research Equifax's products and think about how you could align your sales strategies with their value proposition.

Discuss your resilience and ability to learn from each interaction. Explain that you view rejection as an opportunity to improve and stress the importance of maintaining a positive attitude. Sharing specific examples of when you faced challenges and how you bounced back can strengthen your response.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Highlight your interpersonal skills and the steps you took to understand the client's needs, provide solutions, and maintain ongoing communication, showcasing your commitment to client success.

Illustrate your familiarity with sales funnels and managing customer relationships. Discuss how you prioritize leads, maintain data accuracy in CRM software, and use these insights to forecast sales. If you have experience using Salesforce or similar tools, be sure to mention that as well.

Organization is key in sales. Talk about your time management strategies, such as using task lists, scheduling regular follow-ups, and employing CRM tools to track interactions. Emphasize the importance of proactive management to keep each client engaged.

Explain your process for identifying potential upselling opportunities through listening to the customer's needs and reviewing their current solutions. Discuss the importance of providing value and how you would frame upselling in a way that benefits the client.

Share your intrinsic motivations, whether they be achieving goals, helping clients solve problems, or being part of a successful team. Relate your personal success metrics to Equifax's mission of empowering businesses and consumers.

Use the STAR method to describe a specific challenge. Highlight your critical thinking and problem-solving skills, detailing the actions you took and the positive outcome. This illustrates your ability to overcome obstacles in a sales environment.

Talk about your eagerness to learn and discuss strategies such as studying product information, participating in training sessions, and seeking mentorship from experienced colleagues. Highlight that you value understanding the products to position them effectively to clients.

Emphasize the importance of listening to customers, understanding their needs, and being responsive. Share any techniques you use to ensure customers feel valued and appreciated, which can significantly impact sales efforts.