Manager - Business Outsourcing Services

As a Manager - Business Outsourcing Services at Evelyn Partners, your primary responsibilities include managing your own portfolio of clients, overseeing junior staff, and ensuring excellent client service through effective communication and timely delivery of work. You're expected to collaborate with other departments to provide comprehensive solutions and help your team achieve their goals.

To be considered for the Manager - Business Outsourcing Services role at Evelyn Partners, candidates should hold an ACA/ACCA or equivalent qualification with a solid academic background. Prior experience with computerized accounting packages is essential, alongside a proven track record of outstanding client service and communication skills.

Evelyn Partners places great emphasis on professional development. As a Manager - Business Outsourcing Services, you will have opportunities to train and motivate junior staff, take on greater managerial responsibilities, and be part of numerous employee resource groups. We are dedicated to continuous skill enhancement and supporting your career growth in an inclusive environment.

As a Manager - Business Outsourcing Services at Evelyn Partners, you will enjoy an array of benefits including a competitive salary, private medical insurance, life assurance, and contributions to your pension. Additionally, the company offers a hybrid working model, generous holiday packages, and the option to purchase additional leave.

Evelyn Partners prides itself on a supportive and inclusive culture. As a Manager - Business Outsourcing Services, you will be surrounded by passionate professionals, and you'll have access to various initiatives aimed at diversity and inclusion. We value every individual's contributions and strive to create an environment where everyone can thrive and achieve their potential.

In managing a portfolio of clients, I focus on understanding their unique needs and building strong relationships through regular communication and feedback. I prioritize delivering tailored solutions that meet their specific goals while ensuring timely responses to any queries or issues.

When conflicts arise, I address them promptly by first listening to the client’s concerns to understand their perspective. I then work to find a collaborative solution while ensuring that company policies and client satisfaction are both met, facilitating an open dialogue throughout the process.

To motivate and train junior staff, I employ a hands-on approach, providing mentorship and regular feedback. I encourage participation in professional development programs and promote a culture of collaboration where team members feel comfortable sharing insights and learning from each other.

I have extensive experience working with various computerized accounting packages, such as Xero and QuickBooks. I utilize these tools to streamline financial reporting and client management processes, ensuring accuracy and efficiency in our operations.

In a prior role, I managed a project where a client had tight deadlines for regulatory compliance. I coordinated with my team to ensure we delivered high-quality work ahead of schedule, thereby exceeding their expectations and strengthening our relationship. This led to additional projects and referrals from the client.

I maintain a structured approach to managing deadlines by implementing project timelines and tracking progress closely. I also prioritize workload effectively and communicate with my team regularly to mitigate any potential delays before they arise.

The most important factors in client service, in my view, are effective communication, responsiveness, and the ability to adapt to changing client needs. Always keeping clients informed and delivering on promises reinforce trust and cultivate long-term relationships.

I stay informed about new accounting standards through continuous professional development, subscribing to industry publications, and participating in relevant workshops and webinars. This commitment enables me to provide clients with the most accurate and compliant advice.

Throughout my career, I have often collaborated with cross-functional teams to achieve shared objectives. I believe in fostering open communication to understand the perspectives and expertise of others, ensuring a cohesive approach to client service and project management.

My long-term career goal as a Manager - Business Outsourcing Services is to further develop my leadership abilities while driving significant contributions to the firm. I aim to enhance team performance and client satisfaction, ultimately moving into senior management where I can influence broader business strategies.