Accounts Receivable Supervisor - Revenue Operations (Night Shift)

As an Accounts Receivable Supervisor - Revenue Operations at Canva, your primary responsibilities include leading a team of revenue operations specialists, managing invoicing and collections processes, overseeing month-end close activities, and supporting automation projects like the Zuora billing system. You’ll work closely with our US Revenue Operations Lead to streamline processes and ensure timely responses to sales inquiries, making sure that our revenue operations are efficient and customer-focused.

To apply for the Accounts Receivable Supervisor - Revenue Operations position at Canva, candidates should have 5-8+ years of experience in finance or a similar field, with 3+ years in a leadership role. A background in subscription billing and cash application is essential, as is familiarity with internal controls. While a CPA qualification is not mandatory, it’s definitely a plus, and candidate should be comfortable working night shifts to align with our global operations.

A typical day for an Accounts Receivable Supervisor - Revenue Operations at Canva includes leading your team through daily tasks like processing invoices and collections, reviewing month-end close activities, and collaborating with international teams. You'll engage in process improvement discussions, troubleshoot any concerns raised by sales teams, and implement new systems aimed at enhancing efficiency and accuracy. It's a collaborative, fast-paced environment where no two days are alike!

The culture at Canva is vibrant, inclusive, and driven by a mission to empower creatives worldwide. As an Accounts Receivable Supervisor, you’ll find yourself in a supportive environment that encourages mentorship and professional growth. The company values diversity and promotes collaboration across teams, making it a place where your contributions are valued, and you can thrive both personally and professionally.

As an Accounts Receivable Supervisor - Revenue Operations at Canva, you can look forward to a robust benefits package that includes equity options, flexible leave arrangements, and an inclusive parental leave policy. Additionally, Canva offers an annual Vibe & Thrive allowance, designed to support your health and well-being, ensuring that you are set up for success both at work and in your personal life.

When answering this question, provide specific examples of your past roles where you managed invoicing processes and collections strategies. Highlight the systems you have used, the outcomes achieved, and how your actions improved overall cash flow. It’s vital to showcase how you balanced achieving results while ensuring customer satisfaction.

To effectively answer this question, recount a specific instance where you faced a conflict in your team. Describe the situation, your approach to resolving it—be it through open communication, mediation, or another method—and the positive result that followed. Focus on your leadership and problem-solving skills.

When discussing process improvements, use the STAR method—Situation, Task, Action, and Result—to structure your response. Provide an example of a project where you identified inefficiencies, implemented new procedures or technology, and the resultant impact on operations or team performance. Show your analytical skills along with initiative.

In your response, detail your experience with month-end close procedures, including specific tasks you performed, challenges you faced, and how you ensured accuracy. It's beneficial to mention any established deadlines you met and tools or systems you employed to manage the process. This showcases your attention to detail and organizational skills.

To illustrate your prioritization skills, provide a specific example where you successfully managed multiple responsibilities. Discuss your methods for assessing urgency versus importance, such as creating to-do lists or using project management tools, and how these strategies helped you achieve deadlines while maintaining quality work.

Explain your perspective on teamwork, especially in a finance role where collaboration is essential for accuracy and efficiency. You could provide examples of how teamwork helped in gathering data, resolving issues proactively, or improving processes. Make sure to emphasize the importance of clear communication and mutual support.

If you have experience with system implementations, detail your role in the project, what steps you took to ensure a successful rollout, and any challenges encountered. If you don’t have direct experience with Zuora, discuss related systems you're proficient with and how your skills would transfer to learning Zuora quickly.

Here, share the specific strategies or best practices you use, such as regular reconciliations, maintaining comprehensive documentation, and leveraging technology. Discuss any tools you’ve employed to minimize errors and how you foster a culture of accountability and thoroughness within your team.

Discuss the importance of customer service in accounts receivable and provide strategies you would employ, such as implementing better communication channels, timely follow-ups, or training staff on customer engagement. Illustrate how enhanced customer service can directly impact billing cycles and customer satisfaction.

In your response, outline how you identify team members' strengths and areas for growth, and discuss the methods you use to nurture their development, such as regular feedback sessions or training opportunities. Speak to the importance of fostering a growth mindset within your team and how this contributes to overall team success.