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Field Service Technician (Charleston, SC)

The Elevator Pitch 

Are you ready to be part of something impactful and exciting? Do you have a passion for delivering top-notch customer service while working hands-on with cutting-edge security technology? As a Field Support Technician at Evolv Technology, you'll be at the forefront of security technology, building lasting relationships with clients and keeping our systems protecting what matters most. 

From troubleshooting technical issues to providing world-class support and proactive maintenance, every day is an opportunity to showcase your skills and ensure our security solutions are always performing at their best. Join us and be a part of something that’s not only rewarding but crucial for safety and security! 

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? 

In the first 30 days, you will: 

  • Participate in EvolvED, our new hire orientation.  
  • Begin Evolv technical training on the products you will be working with, as well as the tools, equipment, and software you will use in the field. 
  • Begin to support and learn your assigned area and local customers. 
  • Attend orientation sessions to learn about the company's values, policies, and culture, and meet their team members and colleagues. 
  • Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job. 
  • Begin building relationships with customers, assess their needs, and answering any questions or concerns they may have. 
  • Start performing basic field service tasks, such as maintaining, and repairing equipment, and documenting their work in service reports or other forms. 
  • Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from their manager or supervisor. 
  • Learn about the company's internal processes and systems, such as inventory management, invoicing, and scheduling, and how to use them effectively. 

 

Within 3 months, you will: 

  • Be taking the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success. 
  • Be developing strong interpersonal relationships with teammates, and other members of Evolv’s CX organization. 
  • Have a strong understanding of the technical requirements of Evolv products 
  • Build a good rapport with our clients and create a lasting impression. 
  • Independently resolve break fix events. 
  • Be excited about taking on more responsibility as you progress in your role 
  • Complete all required administrative tasks such as expenses, work orders, and RMAs. 

 

By the end of the first year, you will: 

  • Demonstrate a thorough understanding of the Express system and software. 
  • Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venues. 
  • Independently perform repairs on the Express units. 
  • Assist in on-the-job training of new personnel and third-party service providers. 

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? 

Technical Skills: 

  • Product Knowledge: Understanding of the technical aspects of the products, including hardware and software components. 
  • Technical Training: Ability to undergo and apply technical training on products, tools, equipment, and software used in the field. 
  • Troubleshooting: Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools. 
  • Equipment Maintenance: Skills in maintaining, repairing, and upgrading equipment to ensure optimal performance. 
  • Software Maintenance: Competence in performing scheduled software maintenance and upgrades. 

Customer Service Skills: 

  • Customer Relationship Building: Ability to establish and maintain strong, long-lasting relationships with clients. 
  • Communication: Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns. 
  • Customer Training: Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation. 

Operational Skills: 

  • Project Management: Capability to manage time effectively, ensuring the timely completion of all assigned work orders. 
  • Administrative Proficiency: Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs). 
  • Inventory and Supply Chain Management: Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling. 

Soft Skills: 

  • Adaptability: Willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs. 
  • Teamwork and Collaboration: Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player. 
  • Initiative: Taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer. 
  • Interpersonal Relationships: Developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization. 

Travel: 

  • Willingness to Travel: Preparedness for frequent travel (up to 50-80% of the time), including to strategic locations and special event support activities. 

What is the leadership like for this role? What is the structure and culture of the team? 

  • You will be joining the Field Service team, joining a team of other Field Service Engineers and Technicians and report to the Senior Manager, Field Service and Deployment. 
  • The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive and fun! 

Where is the role located? 

This role is based out of the Charleston, SC area with 50-80%+ travel  

What is the salary range? 

The base salary range for this full-time position is $30-$40 hour + bonus +  equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. 

Please note that the compensation details listed in role posting reflect the base salary only, and do not include bonus, equity, or benefits. 

 

At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. Rooted in our values of authenticity, kindness, courage, drive, and fun, we offer the opportunity to make a real impact. Our team thrives in a supportive, honest environment where creativity and collaboration are celebrated, and where we challenge the status quo to keep improving. 

When you join Evolv, you’ll not only work with cutting-edge technology but also enjoy competitive benefits that support your well-being, and personal growth. 

Our Benefits Include

  • Equity as part of your total compensation package 
  • Medical, dental, and vision insurance 
  • Flexible Spending Accounts (FSA) 
  • A 401(k) plan (and 2% company match) 
  • Unlimited vacation policy  
  • Quarterly stipend for perks and benefits that matter most to you 
  • Tuition reimbursement to support your ongoing learning and development 
  • Subscription to Calm 

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at careers@evolvtechnology.com.

Average salary estimate

$72800 / YEARLY (est.)
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$62400K
$83200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Field Service Technician (Charleston, SC), Evolv Technologies Holdings, Inc.

Are you ready to make a difference in the world of security technology? As a Field Service Technician at Evolv Technology, based in the beautiful Charleston, SC area, you’ll be in the thick of it, ensuring our cutting-edge systems are always running smoothly and effectively. This role is all about delivering exceptional customer service while working hands-on with innovative security solutions that protect what matters most. You’ll get to troubleshoot technical issues and provide proactive maintenance support, so every day brings a new challenge and the chance to sharpen your skills. From day one, you’ll participate in our comprehensive EvolvED orientation to get familiar with our values, policies, and, of course, the amazing team you’ll be working with. You’ll receive technical training to learn about the products you’ll be interacting with, and shadow experienced technicians to grasp the ins and outs of the job. Over the next few months, you’ll build strong relationships with clients, handle equipment maintenance, and even lead crucial support activities at major events like sports stadiums. At Evolv, we pride ourselves on a culture of kindness, collaboration, and authenticity, making it a fantastic place to grow both personally and professionally. Join us, and let’s redefine the future of public safety together!

Frequently Asked Questions (FAQs) for Field Service Technician (Charleston, SC) Role at Evolv Technologies Holdings, Inc.
What are the main responsibilities of a Field Service Technician at Evolv Technology?

As a Field Service Technician at Evolv Technology, your responsibilities include troubleshooting technical issues with security systems, providing world-class customer support, ensuring equipment is maintained and optimized, and building lasting relationships with clients. You will also manage administrative tasks such as work orders and inventory management to help streamline operations.

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What qualifications do I need to apply for the Field Service Technician role at Evolv Technology?

To be considered for the Field Service Technician position at Evolv Technology, candidates typically need a background in technical services, a strong grasp of hardware and software components, and excellent communication skills. Experience in customer service, coupled with the ability to work independently and manage time effectively, is essential.

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How much travel can I expect as a Field Service Technician at Evolv Technology?

Field Service Technicians at Evolv Technology can expect to travel frequently, with up to 50-80% of their time spent on the road. Travel will include visits to client sites, special events, and other strategic locations, which makes flexibility and willingness to adapt to different environments a key part of the job.

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What is the training process for new Field Service Technicians at Evolv Technology?

When you start as a Field Service Technician at Evolv Technology, you will undergo a structured training process that includes the EvolvED new hire orientation and hands-on technical training specific to our products and systems. You’ll have the opportunity to shadow experienced team members to learn effectively through practical experience.

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What is the team culture like for Field Service Technicians at Evolv Technology?

The team culture at Evolv Technology celebrates authenticity, collaboration, and personal growth. Field Service Technicians work closely within a supportive team that values trust and kindness, where ongoing development is encouraged to help each other and the company succeed.

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Common Interview Questions for Field Service Technician (Charleston, SC)
Can you give an example of a time you troubleshot a technical issue in the field?

When answering this question, showcase a specific situation where you diagnosed and resolved a technical problem. Highlight your analytical skills and the methods you used, such as referencing wiring diagrams or using testing equipment. Be sure to emphasize the positive outcome and any recognition you received for your efforts.

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How do you prioritize tasks when managing multiple service requests?

In your response, point out the importance of assessing urgency and impact on the client’s operations. Describe a systematic approach to prioritize tasks, such as using a checklist or software, and give an example of how you effectively handled a busy service day while ensuring all requests were addressed in a timely manner.

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What strategies do you use to build strong relationships with clients?

Discuss the key points of your client interaction philosophy, such as active listening, regular communication, and follow-ups. Share specific examples where you have built rapport and trust with clients by understanding their needs and being responsive to their concerns, leading to enhanced customer satisfaction.

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Describe a time you had to work under pressure as a Field Service Technician.

Choose a relevant experience that demonstrates your ability to handle pressure. Detail the situation, your approach to managing stress, and how you maintained professionalism while delivering effective solutions. Highlight how you remained customer-focused even in challenging circumstances.

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What do you know about Evolv Technology and its products?

Express your knowledge about Evolv Technology's mission to enhance public safety through innovative security solutions. Mention specific products and their impact on the industry, reflecting your research and genuine interest in the company. This shows your enthusiasm and preparedness for the role.

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How would you handle a scenario where a customer is dissatisfied with a service provided?

Talk about the importance of remaining calm and listening to the customer’s concerns. Describe the steps you would take to address the issue, such as acknowledging their feelings, investigating the problem, and proposing a solution. Emphasize your commitment to customer satisfaction.

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What motivates you as a Field Service Technician?

Share what drives your passion for this role, such as solving technical problems, the satisfaction of helping clients, or the opportunity for continuous learning. Your answer should reflect your alignment with Evolv Technology’s values and mission.

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Can you explain your experience with managing administrative tasks in previous roles?

Provide examples of the administrative tasks you’ve handled in past positions, such as managing work orders, inventory, or reports. Illustrate your organizational skills and detail-oriented approach, showing how you balance administrative responsibilities alongside fieldwork.

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What would you do if you encountered a technical issue that you couldn’t solve immediately?

Highlight your approach to problem-solving when faced with challenges. Discuss how you would document the issue, seek advice or collaborate with teammates, and communicate effectively with the client to manage expectations while working towards a resolution.

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How do you stay current with advancements in technology relevant to this role?

Mention any ongoing education or training programs you participate in, subscriptions to industry publications, or networking with peers in the field. Emphasizing your commitment to continuous learning shows your dedication to staying knowledgeable and effective in your role.

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Founded in 2013, Evolv Technology is a security technology company offering a variety of security solutions. The company is headquartered in Waltham, Massachusetts.

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DATE POSTED
January 10, 2025

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