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Ocean Export Agent - job 2 of 4

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Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Ocean Export Files and reporting
Use Global Ocean Export Monitor daily.
Ensure documents are timely sent and Shipping notices communicated to overseas and customers
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
Always meet compliance to regulations internal and external in accordance with government regulations.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in Customer SOP
Meet KPI standards in accordance with the Company’s procedures
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Meets company standards of 52 hours training per year per employee.
Attend training classes when required.
Complete mandatory training when required.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

Knowledge:

A good understanding of Expeditors’ Products and Services
Understanding of ocean documentation process, a plus.
Hazardous Materials certification (preferred).

Skills:

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good Microsoft Office and computer skills

Training Requirements:

Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

6 months to 1-year related experience and/or training; or equivalent combination of education and experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The pay range for the positions is $20.00-$28.00 per hour. Based upon education and experience.

Average salary estimate

$49920 / YEARLY (est.)

min

max

$41600K

$58240K

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What You Should Know About Ocean Export Agent , Expeditors

Join Expeditors as an Ocean Export Agent and become a vital part of our global logistics community! Located in Moline, IL, this position is all about ensuring that shipments flow smoothly across oceans and borders, making an impact in international trade. You will handle a variety of responsibilities, including managing ocean export files, ensuring accurate data entry, and maintaining excellent communication with customers and vendors alike. Your role will be critical as you track shipments, send shipping notices, and ensure compliance with regulations. Expeditors prides itself on a supportive work environment where your growth is fostered through ongoing training and career advancement opportunities. With over half of our workforce having been here for more than five years, you’ll find a community ready to welcome you. We value professionalism and excellence, and as part of our team, you’ll contribute to building strong relationships with suppliers and clients while ensuring their unique shipping needs are met. If you’re detail-oriented and ready to bring your organizational skills into play, we’d love to see you thrive in this role. Plus, we offer a competitive pay range of $20.00-$28.00 per hour based on experience and education. Get ready to embark on an exciting career path with us at Expeditors!

Frequently Asked Questions (FAQs) for Ocean Export Agent Role at Expeditors

What are the key responsibilities of an Ocean Export Agent at Expeditors?

As an Ocean Export Agent at Expeditors, you will be tasked with ensuring a smooth and timely freight process flow and accurate data entry into operational systems. You'll track and trace ocean export files, manage shipping notices, and facilitate communications with clients and vendors to enhance service standards. Additionally, maintaining compliance with internal and external regulations is a critical responsibility.