Leasing Specialist / Assistant Property Manager

As a Leasing Specialist at Silver Star, your primary responsibilities include conducting tours of the community for prospective residents, generating leads, and leasing apartment homes. You'll also be tasked with handling all applicant paperwork and maintaining the property's market presence. Your customer service skills will be crucial as you engage with residents, vendors, and guests to create positive experiences.

To apply for the Leasing Specialist position at Silver Star, you should have at least 2 years of strong customer service or sales experience. While a property management background is a plus, it's essential to possess excellent verbal and written communication skills. Candidates must be organized and capable of managing their time effectively while being proficient in technology, as these skills will support your daily responsibilities.

Yes, commuting is a requirement for the Leasing Specialist role at Silver Star. Candidates should be prepared to travel between various properties in the San Fernando Valley and our corporate office in La Palma, depending on business needs. We ask that applicants live within an hour's drive of these locations to ensure timely availability.

To succeed as a Leasing Specialist at Silver Star, you'll need strong customer service and organizational skills, as well as a proactive attitude toward sales and leasing. Effective communication is essential, and you should be comfortable using technology to manage resident interactions and paperwork. Flexibility to adapt to different locations and situations is also important, as you may need to support various sites.

Silver Star offers competitive pay ranging from $19.00 to $21.00 per hour, alongside a comprehensive benefits package that includes health, dental, and vision insurance, as well as paid time off and parental leave. This role offers a supportive working environment where you can thrive while making a difference in people's housing experiences.

Handling difficult customers requires patience and empathy. A great response would be to describe a specific situation where you actively listened to the customer’s concerns, validated their feelings, and worked collaboratively to find a satisfactory solution, illustrating your commitment to customer service.

When asked about this, explain your attention to detail. Describe how you ensure all information is accurately completed, double-checking for any errors and ensuring that the correct documentation is on file to facilitate a smooth leasing process for the residents.

Discuss various strategies such as utilizing social media, hosting open houses, and building relationships within the community to generate leads. Sharing past examples where you successfully acquired leads through innovative methods could strengthen your answer.

When conducting a community tour, it's essential to engage potential residents by highlighting the features that meet their needs. Share a structured approach where you walk them through the property, answering any questions and painting a picture of future living there, ensuring they feel at home even before they move in.

In response, share a specific example that demonstrates your commitment to exceptional customer service, detailing the situation, your actions, and the positive outcome that resulted from your efforts.

A good answer would discuss your ability to assess the urgency of tasks, the importance of deadlines, and how you might use tools like to-do lists or digital calendars to keep track of everything, ensuring that you meet expectations promptly.

Your answer should reflect your passion for helping people find homes, explaining how the joy of seeing satisfied customers makes the job rewarding. Relating personal stories can enhance the connection.

Explain that customer service is crucial in leasing because it builds trust and rapport with potential residents, which is fundamental for converting leads into signed leases. A friendly, knowledgeable demeanor can significantly enhance the overall leasing experience.

Mention your efforts to remain updated through industry publications, attending webinars, or networking with other professionals. Highlight specific resources or organizations you follow to demonstrate your commitment to professional growth.

Discuss your commitment to clear and proactive communication. Describe practices such as regular check-ins, using communication tools, or maintaining open-door policies to foster collaboration and ensure everyone feels informed and involved.