Key Account Manager

As a Key Account Manager at Genetec, your primary responsibilities include developing a deep understanding of the customer's risk landscape, streamlining commercial processes, and aligning our solutions portfolio to meet customer operational goals. You'll also be responsible for managing relationships with end users and partners, maintaining account plans in our CRM, and closing new opportunities while providing expert demonstrations and presentations.

To qualify for the Key Account Manager position at Genetec, candidates should possess strong technical proficiency, a solid understanding of system administration, and experience in the utility and energy industries. Familiarity with NERC/CIP and good knowledge of enterprise risk management are essential. Additionally, strong collaboration skills and the ability to build consensus among stakeholders are crucial for success in this role.

At Genetec, a Key Account Manager can expect a vibrant team culture that encourages independence, innovation, and inclusiveness. Our dynamic workforce believes that every idea counts and we prioritize a friendly environment that nurtures growth. Team collaboration and mentorship are highly valued, allowing for continuous personal and professional development.

Travel is a significant aspect of the Key Account Manager role at Genetec, with expectations of over 60%. This travel is primarily for customer meetings, industry events, and trade shows. The ability to engage with clients and partners face-to-face is essential for building strong relationships and driving success.

The Key Account Manager position at Genetec comes with an attractive compensation package that includes a 401K match, a tuition reimbursement program, and a flexible working schedule to maintain a healthy work-life balance. Moreover, you'll work in a supportive environment that fosters personal growth and the sharing of innovative ideas.

When discussing your experience with account management in the technology sector, highlight specific roles where you managed key accounts. Emphasize your approach to understanding customer needs, driving engagement, and developing strategies to enhance customer satisfaction. Illustrate with examples of successful outcomes and how you aligned solutions with their operational goals.

To build and maintain relationships with key stakeholders, emphasize the importance of consistent communication, active listening, and showing genuine interest in their objectives. Discuss strategies such as regular check-ins, quarterly business reviews, and leveraging customer feedback to strengthen partnerships and foster trust.

Discuss your time management and prioritization skills. Explain how you assess the urgency and importance of tasks and allocate time accordingly. Mention tools or techniques you use to stay organized, such as to-do lists or project management software, and provide an example of a time when you successfully juggled multiple deadlines.

Illustrate your understanding by discussing market trends, regulations, and technological advancements in the utility and energy sectors. Highlight any previous experience you have in these fields and how it has equipped you with insights that can benefit your performance as a Key Account Manager at Genetec.

To advocate effectively for a customer within Genetec, emphasize your commitment to understanding their challenges and goals. Describe how you would gather feedback, escalate issues promptly, and collaborate with internal teams to ensure the customer's needs are met while aligning our solutions correctly.

Explain your approach to crisis management, which should include immediate communication with the account to gather their concerns. Highlight the importance of active listening, empathy, and devising a targeted solution. Share a past example where you turned a dissatisfied customer into a satisfied one, demonstrating your problem-solving skills.

Discuss techniques such as understanding the audience, tailoring presentations to their specific needs, and using visual aids to enhance understanding. Stress the importance of practice to ensure clarity and confidence. Provide an example of a successful presentation you've conducted, including how you engaged the audience.

Emphasize that collaboration enhances relationship-building and drives successful outcomes. Discuss how working with colleagues across departments leads to shared insights, innovation, and cohesive strategies that ultimately benefit customers. Provide examples of successful collaborations from your previous roles.

Detail your negotiation experience by explaining the context of the deal, the challenges faced, and the strategies you employed to achieve a win-win outcome. Highlight skills such as preparation, effective communication, and adaptability that contributed to a successful negotiation.

Highlight your methods for staying informed, such as subscribing to relevant publications, following industry thought leaders on social media, and attending conferences or webinars. Emphasize the importance of continuous learning and adapting to changes in the market to maintain a competitive edge.