Integration System Engineer II

The Integration System Engineer II at GHX is responsible for maintaining and configuring integration endpoints for on-premise and cloud-based ERP systems. This role involves supporting customers during the post-go live phase, troubleshooting issues, ensuring data accuracy, and providing technical guidance on integration solutions, all aimed at maximizing efficiency in healthcare operations.

To qualify for the Integration System Engineer II role at GHX, candidates should ideally have a bachelor's degree in a related field or equivalent work experience. A minimum of 2 years in an integration role, preferably within a healthcare environment, is required, along with solid knowledge of ERP systems like Workday and PeopleSoft, and hands-on experience with integration methods such as SFTP and APIs.

Teamwork is essential for the Integration System Engineer II at GHX. The position requires collaboration with project teams, technical resources, and clients to facilitate smooth transitions from implementation to support. Your ability to work effectively with diverse groups will play a major role in achieving project goals and ensuring customer satisfaction.

An Integration System Engineer II at GHX may encounter challenges such as data discrepancies, troubleshooting connectivity issues, and configuring endpoint applications. You’ll need to demonstrate strong analytical skills to tackle these obstacles effectively while being proactive in recommending alternate solutions when standard ones don’t apply.

GHX offers plenty of opportunities for career growth for Integration System Engineer II positions. Employees can advance to senior engineering roles or transition into project management, product management, or other specialized areas within the organization, benefiting from ongoing professional development and an inclusive workplace culture.

In answering this question, focus on specific ERP systems you have worked with, such as Workday or Lawson, and provide specific examples of your contributions to configuration processes or troubleshooting during the post-implementation phase. Highlight your problem-solving skills and the impact of your work on project success.

Demonstrate your organizational skills by mentioning any tools or methodologies, like Agile, that you used to prioritize tasks. Discuss how you assess urgency and importance and how effective communication with team members can assist in managing multiple deadlines.

Illustrate your approach to ensuring data integrity, which may include detailed testing phases, redundancy checks, and regular audits of data flows. Mention the importance of collaboration with clients and internal stakeholders to identify data discrepancies early on.

Share a specific scenario that illustrates your analytical skills and persistence. Explain the nature of the issue, the steps you took to troubleshoot it, and the successful outcome, emphasizing how collaboration and communication played a role in resolving the problem.

Provide an overview of your experience with healthcare MMIS, mentioning specific systems like Meditech or PeopleSoft that you've worked with. Discuss how understanding these systems enhances your ability to manage integrations effectively.

Refer to your conflict resolution skills, emphasizing the importance of empathy and active listening. Share a past experience where you successfully managed an escalation, detailing your approach to reassure the customer while quickly working towards a resolution.

Express your alignment with GHX's vision of improving healthcare efficiency and patient care. Share specific reasons that resonate with you, such as the company's innovative technology or commitment to inclusivity, and how they inspire you to contribute your skills to the team.

Discuss how APIs facilitate communication between different software applications and are crucial for enabling real-time data sharing and transaction processing within integrated systems. Stress the role of APIs in enhancing system interoperability, particularly in healthcare settings.

Mention any project management methodologies you have experience with, such as Agile or Waterfall. Describe how these methodologies guide your approach to integration projects, helping you streamline processes and increase efficiency.

Explain your approach to soliciting feedback from customers post-implementation, emphasizing strategies like surveys, direct communication, or workshops. Highlight how you leverage this feedback to identify areas for improvement and contribute to future integrations.