Operations Planning and Governance - Senior Business Control Analyst

TITLE: SR BUSINESS CONTROL ANALYSTSTATUS: EXEMPTREPORT TO: SUPERVISOR – RISK AND CONTROL DEPARTMENT: OPERATIONS PLANNING AND GOVERNANCEJOB CODE: 11854 PAY RANGE: $83,900.00 – $95,000.00 ANNUALLY   GENERAL DESCRIPTION: This role supports the Operations Planning and Governance Team within Service Operations, reporting to the Supervisor role of Risk and Control, as the first line of defense Business Control Function.  The Senior Analyst will lead collaborative efforts with partners across the organization, enhancing Risk Management and driving the modernization of the Credit Union.  In support of the Supervisor, this role will spearhead the development, implementation and management of the control inventory and documentation. This role will design and implement the business unit’s control monitoring program for control effectiveness.  This position requires strategic partnership within Service Operations, as well as with the Credit Union’s Compliance, Enterprise Risk Management, and Internal Audit, to ensure alignment and meeting the Credit Union’s and Business’ strategic objectives. This position demands a high level of expertise and leadership to effectively support the organization's risk management and modernization initiatives.   TASKS, DUTIES, FUNCTIONS: Under the supervision of the Risk and Control Supervisor in Operations Planning and Governance, take the lead in assisting design and development of the Business Unit’s First Line Control Monitoring Program. Lead the identification and documentation of controls across Service Operations, while also pinpointing related regulations/laws impacting the organization. Identify control gaps and recommend strategies to mitigate risk exposure. Maintain and enhance the continuous Control Monitoring Program by establishing monitoring frequencies using a risk-based approach. Review control effectiveness, focusing on minimizing inherent risks through appropriate controls to achieve acceptable residual risk levels. Oversee the review of business processes, programs, and procedural documentation to ensure controls are documented accurately. Assign risk ratings to key documents. Manage the reporting of control measurements, identify and track Key Risk Indicators (KPI) and Key Surveillance Points (KSP) for comprehensive risk analysis, decision-making, and prioritization. Work closely with the Service Operations Quality Assurance Program to enhance its effectiveness. Assist in various risk assessments, reviews and audit conducted by Compliance, Enterprise Risk Management, and Internal Audit. Drive a culture of continuous process improvement by leveraging subject matter expertise to strengthen controls. Collaborate with business leaders and communicate business impacts to leverage synergies and mitigate risks. Promote risk and control awareness across the organization by establishing and maintaining relationships with key business line analysts and functional stakeholders. Develop and maintain a deep understanding of pertinent regulatory requirements and inherent risks in Service Operations. Establish and maintain control activities that mitigate those risks in line with the Credit Union’s risk appetite, ensuring operational integrity and compliance with applicable regulations. Identify and pursue opportunities for continuous improvement and innovation. Identify opportunities for continuous improvement and innovation.   PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to proof-read, review, summarize, and report on complex government rules, regulations, and guidance. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.   ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All departments within Service Operations, and other business units including Compliance, Enterprise Risk Management, Internal Audit. EXTERNAL: Vendors, Regulators QUALIFICATIONS: EDUCATION: Bachelor’s degree in Business, Finance, or related field preferred. Additional work experience may be considered if individual demonstrates skill level appropriate to the position. EXPERIENCE: Minimum 7 + years or more of related experience with disciplines noted above with emphasis on risk and control, regulatory compliance and governance required. 3+ years of prior quality assurance/control/review experience, preferably in financial institutions. Experience in related financial institution experience strongly encouraged. KNOWLEDGE / SKILLS: Ability to get work done, knowing when to use judgement to make risk-based decisions with current (and sometimes limited) information Ability to prioritize workflows, ensure deadlines are met Excellent written and verbal communication skills, interpersonal and collaborative skills, and exceptional attention to detail   PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range.  A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.   LICENSES / CERTIFICATIONS: Compliance and Risk related certifications desired but not required, such as, Credit Union Compliance   Expert (CUCE) and/or NAFCU’s Certified, Compliance Officer (NCCO), Certified Bank Compliance Officer (CBCO), and/or Certified Regulatory Compliance Manager (CRCM) etc.  #LI-Hybrid THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 3/28/2025