Founded in 2023 by a team of technical leaders from Monzo Bank, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest, high-stakes customer support queries safely and effectively, all while giving them the visibility and control they need to trust the outcomes.
We’re a remote-first team but love getting together in London once a week to collaborate, catch up, and have occasionally been known to become overly competitive during socials (think arcade games or axe throwing 🎯).
If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer service, we’d love to hear from you.
We choose technology that enables us to build resilient systems and iterate on them quickly. This includes a blend of "boring" familiar tools like Go and PostgreSQL, and some calculated bets like Temporal and Encore.
Our backend is deployed to Google Cloud Platform. Our frontend is build with Next.js and deployed to Vercel. We currently use LLMs from OpenAI and Anthropic but are planning to expand to a blend of models in the future.
Have the opportunity to contribute to an “operating system” for future AI agents which is safe, scalable and allows us improve the capabilities of those agents faster than any other company out there.
Build resilient and observable systems that deliver great user experiences in the face of failures, retry storms, resource starvation, and other turbulent conditions.
Ship early and often.
Are excited to push the boundaries of what’s possible for autonomous AI agents that imitate human behaviour
Are keen to be one of the foundational cornerstone engineers for the company for the years to come
Believe that almost anything is possible if you just work hard enough on it and are excited by greenfield projects rather than being demotivated by the ambiguity
Motivated to operate in a fast-paced, early-stage company environment where we ship multiple times a day
Have demonstrated experience building complex performant systems iteratively - for example, as a Staff Engineer at a tech scale-up
Have “strong opinions, loosely held”
What is the salary?
The final compensation will depend on the relevant skills and experience of the candidate but generally we pay within top 10% of comparable roles at seed stage startups.
Where is this role based?
Ideally, we're looking for someone who can come into the London office (close to Liverpool Street Station) at least once a week. However, we're open to remote work across the UK if you're able to join the team in person in London once a quarter.
At Gradient Labs, we're on a mission to revolutionize customer service, and we're looking for a talented Backend Engineer to help us on this journey! Founded in 2023 by seasoned leaders from Monzo Bank, we’ve transformed an innovative idea into a thriving company supported by clients that might just be your favorites. As a Backend Engineer at Gradient Labs, you’ll be instrumental in developing our AI agent designed to handle even the most complex customer support challenges while ensuring transparency and reliability. We operate with a remote-first mindset but love coming together in London once a week for some collaborative fun or competition. You'll be part of a team that values fast iterations, working with modern yet reliable technologies like Go and PostgreSQL, with deployments on Google Cloud Platform. Your expertise will contribute to building robust systems that maintain exceptional user experiences even during turbulent times. Plus, you’ll have the freedom to innovate and push boundaries in the realm of autonomous AI solutions. If you are someone who thrives on tackling ambitious projects and desires to have a significant impact in an early-stage environment, we can't wait to hear from you!
Subscribe to Rise newsletter