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Department Supervisor - job 1 of 4

Job Description

About the Role

As a Department Supervisor, you will be responsible for for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

  • You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Representing yourself and the H&M brand positively during customer interactions
  • Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them
  • Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
  • Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
  • Ensure all admin routines for both people and operations are handled in a correct way


Fashion & Trend Awareness

  • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
  • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions


Team & Development

  • Retain and share your knowledge and skills with the Store team
  • Collaboration, planning & teamwork with in-store Visual Merchandiser team
  • Give & receive feedback with your colleagues to learn, develop & support each other
  • Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
  • Ensure all procedures, routines, and legal requirements in all areas of the store are followed


Retail Operations/ Visual & Commercial Execution

  • Secure a clean and tidy sales floor and back of house including stockroom areas
  • Ensure high fashion quality, visual and commercial product presentation, with good garment care
  • Secure good stock levels and provide input on allocation to Area team
  • Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
  • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
  • Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
  • Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
  • Responsible for opening & closing of store daily

 

Qualifications

Who You Are
 

  • To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility.
  • You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
  • You are achievement-oriented, motivated by performance and competition to be truly customer centric.


Why You’ll Love Working at H&M
 

  • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
  • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
  • You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
  • We are an inclusive company where you’re encouraged to be yourself at work
  • You will have access to a large global talent community, where career growth and aspirations have no limits
  • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
  • You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Additional Information

Compensation: expected base salary range is $19.13 - $21.95 hourly**
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly


*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

Average salary estimate

$42726 / YEARLY (est.)
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$39796K
$45656K

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What You Should Know About Department Supervisor, H&M Group

If you're looking for an exciting opportunity to lead and inspire a team, consider the Department Supervisor position at H&M in Elizabeth, New Jersey. Here, you’ll play a vital role in achieving sales and profit goals while ensuring that the customer experience is top-notch! As a Department Supervisor, your day-to-day responsibilities will be anything but mundane. You'll be actively engaging with customers, helping to create a visually appealing and commercially compelling department. Diving deep into fashion trends and styles, you'll share your enthusiasm and knowledge with your team, promoting a culture of learning and motivation. You are not just a supervisor; you’re a leader who takes pride in the operational details—from ensuring clean and organized sales floors to maintaining stock levels and presenting merchandise according to the latest guidelines. Moreover, you'll collaborate closely with other in-store teams, fostering a spirit of teamwork that is essential for success. At H&M, we value your unique perspective, and we believe that diverse backgrounds drive innovation and creativity. We're committed to supporting your development and well-being, ensuring you have the tools and resources to grow in your career. So, if you bring ambition, analytical skills, and a genuine passion for customer service, come be a part of our vibrant team at H&M!

Frequently Asked Questions (FAQs) for Department Supervisor Role at H&M Group
What are the responsibilities of a Department Supervisor at H&M?

As a Department Supervisor at H&M, you will be responsible for driving customer sales and profit by creating a memorable experience in-store. This includes ensuring exceptional customer service, maintaining store standards, and promoting our Customer Loyalty App. You'll be involved in various aspects, from visual merchandising to team development, all while keeping an eye on market trends and customer preferences.

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What qualifications are needed for the Department Supervisor role at H&M?

To become a Department Supervisor at H&M, you should possess strong leadership abilities and effective communication skills. Ideally, you’ll have experience in retail management and a passion for fashion. Being analytical and solution-oriented is crucial, along with the ability to motivate your team and meet sales targets.

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How does H&M support the development of its Department Supervisors?

H&M is committed to the professional growth of its Department Supervisors. You’ll have access to career development programs, mentorship opportunities, and resources that promote your skills and knowledge in retail management. The culture encourages learning from peers, providing feedback, and celebrating successes to help you evolve as a leader.

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What kind of work environment should a Department Supervisor expect at H&M?

Working as a Department Supervisor at H&M means being part of a diverse and inclusive workspace. You'll thrive in a ever-changing environment often filled with energetic teamwork while aligning with H&M’s core values of integrity and customer focus. The environment promotes collaboration and creativity, all aimed at achieving customer satisfaction.

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What are the benefits for a Department Supervisor at H&M?

As a Department Supervisor at H&M, you can enjoy a variety of benefits, including competitive pay, health insurance, wellness programs, a retirement plan, paid time off, and a generous employee discount across all H&M Group brands. The company values employee satisfaction and community impact, providing opportunities to engage in meaningful activities.

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Common Interview Questions for Department Supervisor
How do you prioritize tasks as a Department Supervisor at H&M?

When prioritizing tasks as a Department Supervisor at H&M, focus on customer experience first. By ensuring high levels of service, you create a positive environment that can boost sales. Consider using a task management system to help organize daily responsibilities while factoring in team performance and operational needs.

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Can you describe your leadership style in managing a retail team?

My leadership style as a Department Supervisor is collaborative and supportive. I believe in empowering my team members by providing clear guidance and encouraging their input in decision-making. Fostering an environment of trust and open communication is essential for enhancing productivity and achieving our collective goals.

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How do you handle customer complaints at H&M?

Handling customer complaints effectively is critical in retail. I always listen attentively to the customer, empathize with their concerns, and take swift action to rectify the situation. My approach centers on resolving issues while maintaining a positive brand image and ensuring the customer feels valued.

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What strategies do you use to maintain strong product presentation in-store?

To maintain strong product presentation, I emphasize adherence to visual merchandising guidelines and regularly assess the sales floor layouts. I also encourage team involvement in maintaining cleanliness and organization, ensuring products are displayed appealingly for customers to easily navigate and find what they need.

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How do you motivate your team to achieve sales targets?

I motivate my team by setting clear sales targets and recognizing their achievements. Regularly communicating results and offering constructive feedback helps keep everyone engaged. Additionally, I foster a competitive yet supportive atmosphere where we share successes and challenges, encouraging teamwork towards common goals.

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What are some key performance indicators for the Department Supervisor role?

Key performance indicators for a Department Supervisor include sales growth, customer satisfaction scores, and inventory management effectiveness. Monitoring trends and metrics helps in making informed decisions that align with departmental goals while ensuring that team members understand their contributions to the overall performance.

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How do you approach team development at H&M?

Developing my team involves regular feedback sessions, training opportunities, and promoting a culture of learning. By assessing individual strengths and areas for growth, I can provide tailored development plans that encourage team members to enhance their skill sets and advance their careers within H&M.

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How do you ensure compliance with H&M's operational standards?

Ensuring compliance with H&M's operational standards involves staying up-to-date with policies and training my team effectively. Regular audits and checkpoints help identify areas that need improvement, ensuring everyone knows our expectations and the procedures for daily operations and customer interactions.

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In what ways do you stay informed about fashion trends relevant to your role?

Staying informed about fashion trends is essential for success as a Department Supervisor. I regularly read fashion publications, follow industry influencers on social media, and attend trade shows or events. This keeps me updated on emerging styles and customer preferences, which I can share with my team.

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Can you explain a time you resolved a conflict within your team?

Resolving conflict requires a careful approach. In one instance, two team members disagreed on a store display setup. I facilitated a meeting where both could express their viewpoints. By meditating and encouraging collaboration, we arrived at a compromise that satisfied both parties while enhancing the customer experience.

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Founded in 1947, H&M is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers, and children. The company is headquartered in Stockholm, Sweden.

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Full-time, on-site
DATE POSTED
January 2, 2025

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