Strategic Account Manager

As a Strategic Account Manager at Helius, you'll engage directly with customers to ensure they are onboarded successfully and utilizing our platform effectively. Your role will involve serving as the primary contact for strategic accounts, resolving technical and account issues, identifying customer pain points, and collaborating with various teams to enhance the customer experience.

To qualify for the Strategic Account Manager role at Helius, candidates should have 5+ years of experience in technical account management or sales, particularly with a technical audience. Strong analytical skills and the ability to adapt to fast-paced environments are essential, while previous experience in crypto is a plus.

Helius is committed to the growth and development of its employees. As a Strategic Account Manager, you will be offered opportunities for personal and professional growth within a dynamic industry, along with a wellness and education budget to further enhance your skills.

The work environment at Helius is remote-friendly and encourages flexibility, allowing Strategic Account Managers to balance their work and personal lives. The company values ownership and agency, inviting employees to take charge of projects in a collaborative setting.

Strategic Account Managers at Helius can expect a competitive compensation package inclusive of salary, commission, and equity. Additionally, Helius offers generous vacation policies, health benefits, and a supportive environment focused on wellness.

When answering, emphasize specific situations where you’ve successfully managed technical accounts, detailing the challenges you faced and how you resolved them. Show how you adapted to different technologies and your communication style with clients.

Use examples from your past roles to illustrate your ability to identify customer challenges. Discuss how you collaborated with internal teams to develop solutions, emphasizing your analytical skills and problem-solving approach.

Tell a story of a specific instance where you guided a customer through the adoption process. Highlight your communication methods and strategies that helped them see the value in the new product.

Discuss the systematic approach you use for onboarding, including how you ensure customers understand product features and how you follow up to ensure their needs are met. Relate this back to Helius' offerings.

Share your methods for prioritizing tasks, such as using digital tools or techniques like the Eisenhower Matrix. Illustrate this with examples where you had to juggle multiple responsibilities efficiently.

Provide examples of past collaborations with engineering teams, explaining how effective communication played a role in resolving technical issues or launching projects successfully.

Talk about the resources you utilize, such as online courses, forums, or influencers, to stay updated in the crypto space, and explain how this knowledge has benefited previous clients.

Communicate your enthusiasm for Helius’ mission and the Solana blockchain. Discuss how you align with the company’s values and how your expertise can contribute to their growth and success.

Illustrate your approach to building relationships, focusing on trust, open communication, and understanding client needs. Use specific cases where these principles have strengthened client partnerships.

List the tools you've used, such as CRM software or data analytics platforms, and explain how you utilized them for improving customer relationship strategies, particularly in technical roles.