Night Auditor 11pm-7am Fulltime

The Night Auditor at Embassy Suites Hotel Rosemont is tasked with essential nighttime operations, which include generating daily reports, balancing revenues, and processing express checkouts efficiently. You'll also assist guests with their needs during the night and ensure all financial figures are accurate. This role plays a vital part in hotel operations as you provide management with the necessary information to make informed decisions.

To qualify for the Night Auditor role at Embassy Suites Hotel Rosemont, candidates should have prior hotel front desk experience and a customer service-oriented mindset. Familiarity with the Hilton On Q system is preferred but not mandatory. Being available to work nights, weekends, and holidays is essential due to the nature of the job.

As a Night Auditor at Embassy Suites Hotel Rosemont, you'll enjoy a competitive salary of $22.00 an hour along with a robust benefits package. This includes medical, dental, and vision insurance, life insurance, a Health Savings Account, a 401k with company match, tuition reimbursement, and employee discounts at hotel properties. Free meals during shifts and free parking are also part of your perks!

The typical shift for a Night Auditor at Embassy Suites Hotel Rosemont runs from 11 PM to 7 AM. During this time, you'll engage primarily in reporting and financial balancing tasks while also addressing guests' inquiries and ensuring a smooth overnight operation. This premier position allows you to develop your skills in hotel management while making meaningful contributions.

The Night Auditor position at Embassy Suites Hotel Rosemont serves as an excellent stepping stone toward supervisory or managerial roles within the hotel. By mastering essential operations tasks and establishing strong connections with both guests and staff, you'll be well-positioned for future career advancements in the hospitality industry.

As a Night Auditor, key skills include attention to detail, proficiency in financial reporting, and strong customer service abilities. You'll need to efficiently balance daily revenues and provide excellent support to guests during the night shift, so showcasing experiences that highlight these traits is essential.

In your response, highlight any experience you have with hotel management software, specifically mentioning systems like Hilton On Q. Discuss how you've utilized these systems for reporting, auditing guest accounts, or streamlining check-out processes, demonstrating your technical proficiency.

Focus on your customer service skills and your ability to remain calm under pressure. Mention a specific example of a challenging situation you've navigated, detailing how you effectively resolved their issue while ensuring a positive experience.

Discuss the importance of accuracy and thoroughness in balancing daily revenues. Explain how you would systematically check reports, audit guest accounts, and verify all financial transactions to ensure everything aligns, underscoring the critical nature of this function in hotel operations.

In your answer, incorporate your desire to build a career in hospitality, your appreciation for the Embassy Suites brand, and your intention to contribute positively to the hotel’s atmosphere. Share your enthusiasm for working overnight and engaging with guests during a unique time.

Address your problem-solving abilities, explaining how you would swiftly assess the situation, communicate effectively with the guest, and utilize the tools available to correct any discrepancies to ensure a smooth and efficient checkout experience.

Emphasize the importance of prioritization in a hotel environment. Discuss how you would create a task list based on urgency, such as ensuring guest needs are met first, followed by balancing revenues and completing reports, showcasing your organizational skills.

Illustrate your commitment to outstanding guest service. Suggest strategies such as greeting guests warmly, being fully present and attentive, and providing personalized support to each guest, which will help create a welcoming and friendly night atmosphere.

Talk about your organizational skills and methods, such as using digital tools or checklists to keep track of various reports. Highlight your ability to focus on details while efficiently managing multiple tasks simultaneously, ensuring accuracy.

Express your ability to thrive in a quieter environment, noting that you appreciate the unique pace of night shifts. You can mention any previous night shift experience that has reinforced your preference for working during these hours and your dedication to delivering excellent service during them.