Sales Coordinator

As a Sales Coordinator at HHM Hotels, your key responsibilities will revolve around providing crucial administrative support to our sales leaders. This includes managing communication with clients, ensuring timely responses to inquiries, processing correspondence, and organizing contracts and room reservations. You will also have the opportunity to assist with our sustainability initiatives under the EarthView program, making your role both impactful and rewarding.

While a high school diploma or equivalent is preferred for the Sales Coordinator position at HHM Hotels, previous hotel or sales experience is beneficial but not mandatory. We believe in nurturing talent and providing opportunities for growth within our organization, so your enthusiasm and dedication are what matter most.

HHM Hotels takes pride in promoting from within. As a Sales Coordinator, you can pave your way toward roles such as Sales Manager, Front Office Manager, or even move up to the level of Director of Sales or General Manager. Your ambition and performance in this role can open doors to significant career advancements.

The work environment for a Sales Coordinator at HHM Hotels is professional yet welcoming. You will work on-site in Daytona Beach, collaborating with various departments to support our sales efforts. While the schedule may vary, including weekends and holidays, the experience gained in this vibrant setting is invaluable.

As a Sales Coordinator at HHM Hotels, you will enjoy an array of benefits, including competitive wages, medical, dental, and vision insurance, paid time off, and a 401k company match. Additionally, you'll have access to travel discounts, commuter benefits, and professional development opportunities, ensuring a rewarding work-life balance.

When answering this question, focus on specific examples where you effectively managed customer queries. Highlight your communication techniques, ability to remain calm under pressure, and how you prioritize inquiries to meet client needs efficiently.

Discuss the organizational tools and methods you use, such as digital calendars, task management software, or checklists. It’s valuable to illustrate how you prioritize tasks based on deadlines and importance, ensuring that nothing falls through the cracks.

In your response, emphasize your attention to detail and the processes you follow when reviewing documents. You may want to mention methods like double-checking figures, verifying terms, or seeking feedback from colleagues to maintain accuracy.

Describe a specific instance where you faced a customer complaint. Walk through your approach to resolving the issue, highlighting your communication skills and ability to empathize with the client's concerns while finding a constructive solution.

Showcase your research about HHM Hotels, reflecting on its commitment to excellence, sustainability, and serving clients. You can discuss how their values resonate with you and shape your own approach to customer service and teamwork.

Mention specific software you have experience with, such as CRM systems, Microsoft Office Suite, or other hotel management tools. Highlight how these tools can enhance your efficiency and effectiveness in supporting the sales process.

Explain how you prioritize clear and consistent communication. You can discuss techniques such as regular updates, using shared platforms for information dissemination, or scheduling meetings to maintain alignment between departments.

Articulate your genuine interest in the position and the company. Focus on how your skills align with the company’s goals, your passion for the hospitality industry, and your eagerness to contribute to HHM Hotels' success.

Discuss important metrics like response time to client inquiries, the accuracy of processed documents, or feedback from sales leaders. Emphasizing how these indicators reflect your effectiveness can demonstrate your understanding of the role.

Here, you can explain your approach to prioritization when faced with multiple demands. Emphasize your ability to assess urgency and importance, and how you communicate with stakeholders to manage expectations effectively.