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Partner Center Administrator

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

 

Job Description

About the Role:

As the Global Partner Center Administrator, you will be responsible for managing and optimizing IFS’s co-sell engagement within Microsoft Partner Center. This includes submitting and tracking deal referrals, managing co-sell opportunities, overseeing Partner ACR reporting, and ensuring compliance with Microsoft partner programs. You will work closely with sales, partner, and finance teams to ensure seamless execution of Microsoft-related deal processes.

Key Responsibilities:

Deal Referral & Co-Sell Opportunity Management:

  • Enter, track, and manage a large volume of outbound deal referrals and co-sell opportunities in Microsoft Partner Center.
  • Accept, track, and manage inbound co-sell opportunities in Microsoft Partner Center.
  • Monitor deal status, coordinate follow-ups with sales teams and Microsoft, and register closed deals to ensure proper tracking and revenue attribution.

PRACR & Performance Reporting:

  • Generate and manage monthly reports from Partner Center, including PRACR (Partner Revenue Attribution and Co-Sell Reporting) and quarterly Migration reporting.
  • Ensure data accuracy and completeness in Partner Center and support a regular reporting cadence.

Partner Program & Compliance Management:

  • Ensure IFS remains compliant with Microsoft's partner program requirements (e.g., competencies, co-sell eligibility, certifications)
  • Monitor Microsoft’s program updates and incentive changes, communicating relevant information to internal teams.
  • Coordinate with Microsoft partner support for issue resolution and best practice implementation.

Enablement & Internal Coordination:

  • Act as the primary contact for Partner Center enquiries, troubleshooting issues for sales and partner teams.
  • Train internal teams on how to use Partner Center effectively (e.g., deal referrals, PRACR reporting, co-sell tracking)

Collaborate cross-functionally with sales, finance, and alliances teams to optimize 

Qualifications

Qualifications & Skills:

  • Experience managing Microsoft Partner Center or similar partner portals.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Proficiency in reporting tools, including Excel, Power BI, or CRM analytics.
  • Analytical mindset with experience in data interpretation and reporting.
  • Strong communication and coordination skills, with the ability to work cross-functionally.
  • Experience in partner operations, sales operations, or channel management is a plus.

Why Join Us?

  • Work at the heart of a strategic partnership with Microsoft.
  • Gain hands-on experience with Microsoft co-sell programs and deal referral management.
  • Be a key enabler of IFS’s partner-driven growth strategy in a global business.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

 

What You Should Know About Partner Center Administrator, IFS

At IFS, we're on the lookout for a dynamic Global Partner Center Administrator to join our team in Colombo, Sri Lanka. With our billion-dollar footprint and innovation at the heart of our operations, this role provides a fantastic opportunity for those looking to dive deep into the world of co-selling within the Microsoft Partner Center. You’ll be handling a wide array of responsibilities, from managing deal referrals to ensuring that our partners and sales teams are perfectly aligned for success. Your analytical skills will come in handy as you generate crucial reports that keep our operations smooth and compliant with Microsoft’s partner program. Plus, your communication prowess will shine as you become the go-to resource for both internal teams and external partners who need assistance navigating the Partner Center. What’s more? You’ll be part of a vibrant and diverse environment where your ideas are valued, and every moment is a chance to make an impact. We believe in flexibility, innovation, and ultimately making a real difference in the world through our cutting-edge AI solutions. If you're someone who thrives in fast-paced settings and is excited about uniting with a global team, then the Global Partner Center Administrator position at IFS could be your perfect match. Here, we empower you to grow and succeed while delivering exceptional results that benefit our partners, clients, and the communities we serve. Join us and let’s make a palpable difference together!

Frequently Asked Questions (FAQs) for Partner Center Administrator Role at IFS
What are the key responsibilities of a Global Partner Center Administrator at IFS?

As a Global Partner Center Administrator at IFS, your main responsibilities will include managing outbound and inbound deal referrals and co-sell opportunities within Microsoft Partner Center. You'll track the status of deals and coordinate follow-ups to ensure smooth execution. Additionally, you will generate performance reports and manage compliance with Microsoft's partner program requirements.

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What qualifications are needed for the Global Partner Center Administrator position at IFS?

To be considered for the Global Partner Center Administrator role at IFS, you should have experience managing Microsoft Partner Center or similar partner portals. Strong attention to detail, proficiency with reporting tools like Excel and Power BI, along with excellent communication skills are essential. Previous experience in partner operations or sales operations would be an added advantage.

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How does the Global Partner Center Administrator contribute to IFS’s growth strategy?

The Global Partner Center Administrator plays a pivotal role in IFS’s partner-driven growth strategy by effectively managing co-sell opportunities and ensuring compliance with partner program requirements. This role not only facilitates deal tracking and reporting but also provides analytical insights critical for optimizing operations and boosting partner collaboration.

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What tools will a Global Partner Center Administrator use at IFS?

In the role of Global Partner Center Administrator at IFS, you will work with various tools including Microsoft Partner Center for deal management, as well as Excel and Power BI for reporting and data analysis. You'll also coordinate with internal teams, using CRM analytics to ensure smooth operational workflows.

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What is the work environment like for a Global Partner Center Administrator at IFS?

At IFS, the work environment for a Global Partner Center Administrator is a blend of remote and in-office collaboration. This flexible setup fosters innovation while allowing community engagement with colleagues. You will be part of a supportive team that values diversity and aims to make a real-world impact.

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Common Interview Questions for Partner Center Administrator
Can you explain your experience with Microsoft Partner Center?

Certainly! When answering this question, highlight any previous roles where you managed or utilized Microsoft Partner Center. Describe specific tasks you've handled, such as deal tracking or compliance monitoring, and how these experiences have prepared you for the Global Partner Center Administrator role.

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How do you prioritize tasks in a fast-paced environment?

In a fast-paced role like the Global Partner Center Administrator position, it's crucial to have a strategy. Discuss your methods for prioritizing tasks, such as using project management tools or developing a daily task list, and provide examples of how you've successfully managed conflicting deadlines in your past roles.

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What steps would you take to ensure compliance with Microsoft’s partner program requirements?

To ensure compliance with Microsoft’s partner program requirements, I would first familiarize myself with all guidelines. I would regularly review our current statuses against these guidelines, stay updated on any changes from Microsoft, and communicate critical updates to the relevant internal teams. Consistent monitoring and reporting would be key.

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Describe a time you faced a challenge while managing deal referrals.

When discussing challenges, choose a specific situation where you encountered a hurdle with deal referrals. Explain the context, the steps you took to overcome it, and the result. Make sure to emphasize your problem-solving skills and ability to adapt as those are vital for the Global Partner Center Administrator position.

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How do you handle data accuracy in performance reporting?

Data accuracy is essential in my role. I ensure data integrity by implementing robust checks before finalizing reports. Mention any tools or processes you use to validate data, and discuss how you address discrepancies. Share examples of how maintaining accuracy has directly influenced decision-making.

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Can you give an example of how you’ve successfully worked cross-functionally?

When asked about cross-functional collaboration, describe a specific project that required input from multiple departments. Discuss your role in facilitating communication, coordinating efforts, and how your contributions led to a successful outcome. This illustrates your team-oriented mindset, which is important for the Global Partner Center Administrator role.

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What methods do you use for tracking deal statuses and ensuring follow-ups?

For tracking deal statuses, I utilize project management tools and regular check-ins with involved parties. In your response, mention your approach to setting reminders for follow-ups and how you keep all stakeholders informed. This highlights your organizational skills and proactivity.

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What do you understand by Partner Revenue Attribution and Co-Sell Reporting?

In your response, define Partner Revenue Attribution as the process of attributing sales revenue to the appropriate partners. Co-Sell Reporting refers to tracking joint sales efforts between partners. Emphasize your familiarity with these concepts and how they are crucial for the Global Partner Center Administrator’s reporting duties.

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How do you stay updated with Microsoft’s program updates?

Staying updated with Microsoft’s program updates requires a proactive approach. I regularly check Microsoft’s partner resources, subscribe to newsletters, and participate in relevant webinars. Discussing your methods shows your dedication to compliance and optimization, vital for the IFS role.

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How would you train internal teams on using Partner Center effectively?

When faced with the opportunity to train teams, I would start by assessing their current knowledge level. Then, I would design training sessions focusing on practical usage of Partner Center, integrating real cases. Outline any experiences you've had training others as this showcases your leadership skills.

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At IFS we develop cloud enterprise software for companies who want to be at their best when it matters most to their customers - at the #MomentOfService. This idea resonates with customers, partners and analysts, and has helped fuel growth. But wh...

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Full-time, hybrid
DATE POSTED
April 7, 2025

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