Operations Manager - Manufacturing, Night Shift

As an Operations Manager at Ingram Content Group, you'll be responsible for overseeing all aspects of manufacturing processes, including printing, trimming, case binding, and shipping. You'll manage material requisitioning, ensure quality control, and coordinate with various departments to resolve customer complaints. Additionally, supervising team leads and associates on your shift, you will also handle evaluations, manage staffing needs, and monitor adherence to safety protocols.

To qualify for the Operations Manager position at Ingram Content Group, candidates should have a college degree or equivalent experience, along with at least three years of management experience and one year in the manufacturing field. Experience in high-volume environments, talent assessment, and a background in process improvement are preferred but not mandatory, making this role suitable for those with proven leadership skills.

The Operations Manager plays a crucial role in Ingram Content Group’s mission by ensuring that production operations run smoothly and efficiently. By managing the manufacturing team and optimizing workflows, you directly affect the distribution of books to customers, empowering people to access the content they want. Your focus on safety and continuous improvement aligns with Ingram's commitment to excellence, customer satisfaction, and innovation.

For the Operations Manager position at Ingram Content Group on the Night Shift, the schedule is set for Sundays through Tuesdays from 7 PM to 7 AM, plus every other Saturday. This schedule allows for a balanced work-life dynamic while ensuring operations run smoothly during night hours, contributing to the overall efficiency of the manufacturing team.

As an Operations Manager at Ingram Content Group, you can expect a competitive compensation package that includes comprehensive health benefits starting on your first day, generous vacation and sick leave, a 401K match, and opportunities for professional development. The company also promotes community engagement through volunteer opportunities and supports continuous education with a tuition reimbursement program, fostering both personal and professional growth.

When responding, consider sharing your biggest strengths as a leader, such as being a hands-on servant leader or a process-driven individual. Emphasize how your style fosters collaboration and encourages team engagement, illustrating how it aligns with Ingram’s values of safety and continuous improvement.

Focus on your conflict resolution strategies, such as direct communication and active listening. Offer examples of how you’ve resolved similar conflicts in the past, underscoring your ability to maintain a positive team environment while ensuring operational goals are met.

Share specific instances where you identified inefficiencies and implemented changes that led to improved productivity or safety. Highlight any tools or methodologies you've used, such as Lean or Six Sigma, and how those improved overall operations in your previous roles.

Discuss your approach to safety training, employee involvement in safety discussions, and how you monitor adherence to guidelines. Giving examples of successful safety programs you've implemented can demonstrate your commitment to a safe working environment.

Emphasize strategies for maintaining morale, such as open communication, recognizing individual contributions, and fostering a supportive culture. Discuss how your leadership style can encourage team resilience and focus during demanding periods.

Mention using both qualitative and quantitative metrics to evaluate team performance, including production targets, quality assessments, and employee feedback. Describe how you’d adapt based on performance data and how that aligns with the goals of Ingram Content Group.

Outline your plan to get to know your team, assess operational strengths and weaknesses, and establish relationships with other departments. Mention evaluating current processes and safety practices, and determining immediate areas for improvement to align with long-term goals.

Prepare to share a specific instance where you’ve successfully streamlined a process. Include measurable results, such as reduced production times or improved quality scores, making sure to highlight your role in leading that change.

Share methods you use for time management and prioritizing tasks. Discuss how you communicate deadlines and deal with unexpected challenges, emphasizing your proactive approach and ability to remain calm under pressure.

Discuss the importance of regular performance evaluations, one-on-one development discussions, and fostering a culture of continuous learning. Explain how you plan to identify and nurture potential leaders within your team to ensure future growth.