Manager, Strategic Account Managers

The Manager of Strategic Account Managers at Intecrowd is responsible for leading a team focused on customer account management and revenue generation. This includes guiding the team to identify and pursue new sales opportunities, maintain relationships with AMS customers, and collaborate with various internal teams to ensure effective communication and problem-solving.

Candidates for the Manager, Strategic Account Managers position at Intecrowd should have prior sales or business development experience, a proven capability in achieving sales goals, and extensive account management experience. Strong communication skills, the ability to engage C-level executives, and demonstrated leadership are also critical for this role.

The Manager, Strategic Account Managers at Intecrowd can foster business growth by guiding the SAM team in upselling and expanding services within the AMS customer base, ensuring they identify and negotiate new sales opportunities while providing exceptional customer relationship management.

This position offers a remote work environment, giving the Manager, Strategic Account Managers at Intecrowd the flexibility to be based anywhere in the U.S. This setup encourages collaboration across teams while allowing for personal accountability in managing customer relationships effectively.

Essential skills for success in the Manager, Strategic Account Managers position at Intecrowd include strong leadership abilities, exceptional organizational skills, and the capacity to engage effectively with customers and internal teams. Being proactive in identifying customer needs and pursuing sales opportunities is key.

Share specific examples where you successfully achieved sales goals or led a team to identify and close new opportunities, highlighting your impact on revenue growth.

Discuss your strategies for maintaining strong relationships with clients, including your methods for regular check-ins and identifying upsell opportunities based on their evolving needs.

Give a detailed account of the negotiation process, including the approaches you took to understand client needs, how you reached a mutually beneficial agreement, and the outcome.

Explain your organizational processes, such as prioritizing tasks, setting reminders, and the use of technology to keep track of customer interactions and follow-ups.

Illustrate your leadership style, emphasizing how you inspire your team, set clear goals, and recognize individual achievements to foster motivation and engagement.

Describe your approach to cross-functional collaboration, including specific communication strategies and tools you employ to ensure alignment and foster teamwork towards shared objectives.

Discuss your techniques, such as market research, utilizing customer feedback, or analyzing sales data to proactively identify and pursue new business opportunities.

Talk about your rehearsal techniques, the importance of tailoring presentations to meet client needs, and how to ensure the team’s readiness to pivot during meetings based on client feedback.

Share a specific case where you identified an opportunity for upselling and the steps you took to successfully close that deal, highlighting the value added to the client.

Discuss your commitment to continuous learning and development, including how you create opportunities for training, mentorship, and providing resources for your team to improve their skills.