Maintenance Supervisor Apartment Community - job 1 of 2

As a Maintenance Supervisor at Investment Property Group, you’ll be charged with ensuring the Maven Apartments community meets its standards for cleanliness and functionality. Your daily tasks will involve diagnosing issues, conducting repairs, managing work orders, guiding maintenance staff, and prepping new apartments for residents. Your role is vital in maintaining a high-quality living experience for our residents.

For the Maintenance Supervisor role at Maven Apartments, applicants should have at least one year of experience in a similar position within a multi-family apartment community of 100+ units. Additionally, skills in plumbing, HVAC, and appliance repair are crucial. A valid driver's license is required, and experience with property management software like Yardi will give candidates an edge.

Maintenance Supervisors at Investment Property Group enjoy competitive pay at $38/hour along with a comprehensive benefits package. This includes medical, dental, and vision insurance, a 401K plan, life insurance, and a generous 4 weeks of paid time off. Plus, you'll be part of a vibrant company culture that values teamwork and continuous improvement!

Safety is a top priority for the Maintenance Supervisor at Maven Apartments. You will be tasked with training staff on safe work practices, adhering to safety standards, performing regular inspections of the property, and promptly addressing any maintenance issues that could pose a risk to residents or team members.

The Maintenance Supervisor position at Investment Property Group typically follows a Monday through Friday schedule. However, you should be prepared to respond to after-hour emergencies as part of the on-call rotation to ensure that the community remains safe and functional at all times.

In answering this question, highlight specific instances where you managed maintenance teams, including how you delegated tasks, trained staff, and ensured efficient operation. Provide concrete examples of challenges faced and how you motivated your team during busy periods.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Share a specific example that shows your problem-solving skills, technical expertise, and dedication to customer service while focusing on the positive outcome of your actions.

Discuss your method of assessing urgency and importance of requests. Share how you communicate with residents and staff to evaluate safety risks and how you balance routine maintenance with urgent repairs to maintain community standards.

Explain your approach to tracking inventory, reordering supplies, and maintaining relationships with suppliers. Discuss any software or systems you've used to streamline this process while ensuring that you have the necessary tools readily available for your team.

Talk about your commitment to safety protocols, your experience conducting regular property inspections, and how you keep staff informed about safety practices. Mention your ability to document incidents and follow up with appropriate actions.

Outline your procedures for handling after-hour emergencies, emphasizing the importance of prompt communication and action. Share examples from your previous experience where you've successfully managed late-night emergencies and how you communicated updates to residents.

Share your philosophy on customer service and your ability to listen actively to residents. Discuss how you have resolved complaints in the past, the importance of follow-ups, and how you use their feedback to improve services.

Discuss your experience creating and following preventative maintenance schedules. Share specific strategies that minimized downtime and improved the condition of properties, demonstrating your proactive approach to management.

Talk about your commitment to professional development through workshops, networking, and relevant industry literature. Mention specific technologies or trends affecting property maintenance that you've integrated into your career.

Articulate your passion for property management and how your values align with IPG’s core values. Discuss your desire to contribute to a positive living experience for residents and how this position matches your career goals and aspirations.