IT Field Technician

As an IT Field Technician at iT1, your main responsibilities will include engaging with customers, executing technology and image deployments, diagnosing technical issues, and documenting all client interactions. You'll also provide high-quality IT support during field visits and work closely with Project Managers to ensure successful project execution.

To qualify for the IT Field Technician position at iT1, you should have at least two years of IT experience, particularly in workstation deployment and server technologies. Experience with Ekahau software, Microsoft server operating systems, and technical knowledge of network devices is also crucial. Relevant certifications such as MCSE, MCSA, or A+ will be advantageous.

Travel is a significant part of the IT Field Technician role at iT1, with expectations to be on the road 75% of the time. You will visit client sites to execute projects and provide IT support, making this an ideal position for those who enjoy traveling and are comfortable working in diverse environments.

There are substantial growth opportunities for an IT Field Technician at iT1, thanks to our dynamic project landscape and supportive work culture. With continued training and hands-on experience, you'll have the chance to advance into senior technical roles or project management positions, while continuously enhancing your technical skills.

As an IT Field Technician at iT1, you will receive robust support from our Professional Services management team and senior engineers. Your role involves documenting client issues, which helps us improve our services while ensuring that you're never alone in tackling challenges. Plus, our fantastic team culture means you'll have colleagues cheering you on every step of the way.

In your response, highlight specific projects where you successfully deployed workstations. Discuss your approach, the tools you used, and how you ensured everything was set up according to client specifications.

Discuss your troubleshooting methods and provide an example of a challenging issue you faced in the field. Emphasize your ability to remain calm under pressure and your skill in communicating solutions to clients.

Here, you should outline your hands-on experience with routers, switches, and firewalls. Mention any specific setups you've worked on, the challenges you faced, and the outcomes of your work.

Provide a brief overview of each technology and explain their roles in networking. Mention any troubleshooting experiences you've had that involved these protocols to showcase your practical knowledge.

Talk about the methods you use for task management, like creating to-do lists or using project management tools. Provide an example of a time when you successfully managed multiple priorities.

Emphasize your communication and interpersonal skills. Provide an example of how you've gone above and beyond to assist a customer and the importance of keeping them informed throughout the process.

Discuss your understanding of iT1's standards and your experience in adhering to them. Share a time when you encountered a potential compliance issue and how you managed it.

Mention tools you've used for diagnostics and support, such as ticketing systems or remote access software. Discuss any specific applications related to wireless assessments, like Ekahau, which demonstrate your readiness for this role.

Provide details about how thorough documentation can facilitate smoother resolutions. Share an experience where your detailed records led to a significant improvement in team responsiveness.

Share your passion for technology and fieldwork, along with your enthusiasm for iT1's culture and values. Highlight what excites you most about the role and how you see yourself contributing to the team's success.