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Strategic Account Manager - Direct Sales -South Central

Company Profile 80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors.   JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.   At JCB, we stand behind our products – and our name.   Position Purpose This position will be responsible for development of our strategic accounts network; the growth of JCB’s market share through the generation of new accounts and maintenance of existing accounts. The territory for this position is in the South Central – All of TX, OK, LA.     Major Tasks, Responsibilities & Key Accountabilities Identify, build and develop strategic and profitable major account networks Establish relationships with potential client decision makers of national contractors Sell all of JCB product lines Forecast, track and report major account activities to management Identify areas of opportunity and develop strategies to improve revenue and overall profitability Achievement of quarterly and annual sales targets Maintain a high level of customer satisfaction Understand the key performance indicators that leverage our major accounts’ business Review major account target market opportunities and provide feeds into our major account pipeline Maintain an up-to-date understanding of JCB products to facilitate sales efforts that affect target markets   Minimum Qualifications 8 + years major account and/or outside sales experience in related industry or similar 3 + years Major Account management experience Established relationships in direct sales to national contractors BA in Business or similar Demonstrated success in achieving sales targets Demonstrated success in lead generation and business development Strong knowledge of sales cycles, from lead generation to closure Solid interpersonal skills; written, verbal and listening Ability to effectively manage and maintain peer and business relationships with a high degree of integrity and trust Ability to motivate others and drive for results Must pass any drug screens, background checks and pre-employment tests as applicable   Knowledge, Skills, Abilities & Competencies Proficient in Microsoft Office software Comfortable in an in-person office environment Technical competence is a plus Must be customer service oriented, flexible, and have a high energy level Must have excellent follow-through skills Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings Must be open to domestic and international travel Desire and proven ability to learn and grow   Job Conditions Both office environment and occasionally manufacturing/factory environment Subject to noise and temperature changes   Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to: Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.   JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.   JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.   Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.  

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What You Should Know About Strategic Account Manager - Direct Sales -South Central , JCB North America

Join JCB as a Strategic Account Manager in Direct Sales, where you'll be part of a proud company that's been innovating for over 80 years. As the world’s largest privately-owned manufacturer of construction and agricultural equipment, JCB offers a wide range of products, from Loadall telescopic handlers to Fastrac tractors. In this key role, you'll be responsible for developing our strategic accounts network, growing JCB’s market share across Texas, Oklahoma, and Louisiana. You'll identify and build relationships with national contractors, sell all JCB product lines, and ensure our customers are satisfied with their purchases. If you have over 8 years of experience in major account and outside sales, with a proven track record of achieving sales targets, we'd love to hear from you. With an environment that fosters growth and innovation, you'll work closely with clients and management to track account activities, forecast sales, and identify areas for improvement. If you're ready for a role that combines interpersonal skills, technical competence, and customer service orientation, all while enjoying the freedom to develop and maintain key accounts, this might be the perfect position for you at JCB.

Frequently Asked Questions (FAQs) for Strategic Account Manager - Direct Sales -South Central Role at JCB North America
What are the key responsibilities of a Strategic Account Manager at JCB?

The Strategic Account Manager at JCB is responsible for developing a network of major accounts, growing market share, and maintaining client relationships, particularly with national contractors. You will need to track sales activities, forecast results, and ensure high levels of customer satisfaction.

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What qualifications do I need to apply for the Strategic Account Manager position at JCB?

To be considered for the Strategic Account Manager position at JCB, candidates should have 8+ years of major account and/or outside sales experience, along with a minimum of 3 years in major account management. A BA in Business or a similar field is required, as well as a demonstrated success in achieving sales targets.

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How does JCB support the development of its Strategic Account Managers?

JCB supports the development of its Strategic Account Managers by providing an environment focused on innovation and growth. This involves ongoing training and access to resources that keep you updated on JCB's diverse product lines, helping you to develop strategies that fulfill customer needs.

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What is the typical career progression for a Strategic Account Manager at JCB?

At JCB, successful Strategic Account Managers often progress into senior sales leadership roles or specialize in strategic management within the organization. You can further advance by developing deeper client relationships and contributing to higher level strategic planning and decision making.

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What are the essential skills needed for a Strategic Account Manager at JCB?

Essential skills for a Strategic Account Manager at JCB include strong interpersonal abilities, proficiency in Microsoft Office, a customer-centric mindset, and excellent follow-through skills. Technical competence is also advantageous, as is being comfortable in various social and business settings.

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Common Interview Questions for Strategic Account Manager - Direct Sales -South Central
Can you describe your experience with major account management?

Highlight your previous roles where you managed significant accounts, discussing specific strategies you employed to grow revenue and maintain relationships. Consider sharing metrics to demonstrate your success.

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How do you approach building relationships with potential clients?

Discuss your methods for establishing rapport and trust with potential clients. Emphasize your interpersonal skills and any tools or techniques you use to identify and engage decision-makers.

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What techniques do you use for forecasting and tracking sales activities?

Share your experience with specific tools or software you have used for tracking sales activities, as well as your methods for accurately forecasting sales outcomes based on market trends.

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Can you provide an example of a successful sales strategy you've implemented?

Pick a specific instance where you designed and executed a sales strategy that led to significant business growth. Be prepared to discuss the steps you took and the results that were achieved.

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How do you handle difficult clients or situations?

Discuss your approach to conflict resolution and the specific communication strategies you employ to navigate challenging client interactions, illustrating with a past experience if possible.

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What role does teamwork play in your sales approach?

Explain how you collaborate with other departments or team members to achieve sales goals. Use examples to illustrate how teamwork can enhance the customer experience and lead to successful outcomes.

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How do you maintain customer satisfaction in your accounts?

Describe your methods for ensuring client satisfaction, including regular communication, addressing concerns promptly, and soliciting feedback to improve service.

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What motivates you to achieve your sales targets?

Share the factors that drive you personally, such as pride in your work, competitive spirit, or desire to achieve professional goals. Relate this to your work style and approach to overcoming challenges.

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How do you stay informed about industry trends and JCB products?

Discuss your strategies for keeping abreast of industry news, competitor actions, and new developments within JCB. This could include attending conferences, following relevant publications, or participating in training.

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What do you see as the key performance indicators for a Strategic Account Manager?

Discuss KPIs such as account growth, customer satisfaction rates, retention statistics, and contribution to overall sales targets. Be clear about how these metrics help driving decisions and strategies.

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DATE POSTED
March 31, 2025

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