Junior Operations Specialist in Customer Support (Arabic and French)

As a Junior Operations Specialist in Customer Support at AirHelp, you will assist customers throughout the claims process, including assessing claims, responding to inquiries, and ensuring effective communication via email, chat, and social media. Your role is crucial in helping air travelers navigate their issues, and you'll rely on the support of our AI technology for efficient service.

To apply for the Junior Operations Specialist position at AirHelp, applicants should be fluent in English, Arabic, and French, with a minimum B2 level proficiency. A passion for helping others, eagerness to learn about customer service and the airline industry, and strong attention to detail are crucial for success in this role.

While prior experience in customer support can be beneficial for the Junior Operations Specialist role at AirHelp, we value a strong willingness to learn and a passion for helping others even more. If you have experience working with targets, that would be a plus, but it’s not a strict requirement. Enthusiasm and a positive attitude are key!

As a Junior Operations Specialist at AirHelp, you will need to be flexible with your working hours. The role requires shifts in a 24/7 system, including morning shifts (8:00 AM - 4:00 PM), evening shifts (4:00 PM - 12:00 AM), and night shifts (12:00 AM - 8:00 AM). This ensures we provide support to customers at all times.

Working as a Junior Operations Specialist at AirHelp comes with numerous benefits, including private life and health insurance, flexible perks for education and leisure, travel allowances, and access to language classes. Moreover, you'll have a personalized progression plan and take part in internal training programs, all fostering professional growth.

When answering this question, focus on your problem-solving skills and empathy. Provide a clear example where you went above and beyond to assist a customer, demonstrating your capacity to handle pressure and ensure customer satisfaction.

Effective time management is crucial in this role. Highlight your organizational skills and tools you use, such as prioritizing tasks or setting deadlines, to ensure efficient handling of multiple queries without compromising quality.

Your answer should reflect a genuine interest in AirHelp’s mission and values, such as your passion for helping travelers and excitement about utilizing AI technology in customer support. Make sure to align your personal goals with the company's vision.

Showcase your familiarity with the airline industry, mentioning current trends and common issues faced by travelers, such as flight delays and cancellations. This will illustrate your proactive approach and your commitment to learning more about the field.

Illustrate your approach to conflict resolution by discussing specific strategies, such as remaining calm, actively listening, and empathizing with the customer. Stress the importance of finding solutions and ensuring the customer feels heard and valued.

This is your opportunity to mention your fluency in English, Arabic, and French. Explain how these languages enhance customer support by allowing you to connect with a broader audience and assist diverse clientele effectively.

Emphasize your ability to adapt your communication style by using simpler language, checking for understanding, and confirming back information. This shows your awareness of potential language barriers and your commitment to effective communication.

Demonstrate your attention to detail by explaining how you familiarize yourself with company protocols. Share examples of how you’ve effectively followed procedures in past roles and your dedication to maintaining high standards of service.

Provide examples of previous roles where you thrived in a fast-paced setting. Highlight your multitasking capabilities and ability to maintain quality service under pressure, which is essential for a Junior Operations Specialist.

Be honest about your aspirations, whether it’s advancing to a senior role or specializing in a specific area of customer support. This shows your ambition and willingness to grow, making you a valuable asset to AirHelp.