Analyst, Payments Operations

The Payments Operations Analyst at Justworks is responsible for performing day-to-day operational tasks related to payroll processing, managing funds transfers, monitoring payments, and resolving issues that arise. Additionally, this role handles non-sufficient funds processes, conducts end-of-month reconciliations, and collaborates with various teams to enhance payment systems.

Candidates for the Payments Operations Analyst position at Justworks should have a minimum of one year of relevant work experience, preferably in ACH processing within a payroll or financial environment. Proficiency in SQL and Excel is preferred, along with effective communication skills and detail-oriented capabilities essential for maintaining payment accuracy.

Justworks fosters a nurturing workplace that encourages continuous learning and development. Payments Operations Analysts are provided with opportunities to enhance their skills, engage in cross-departmental training, and work on meaningful projects that impact the company’s operations, all while receiving support from leadership.

The work environment for a Payments Operations Analyst at Justworks is casual yet highly collaborative. The company values a supportive culture where team members can interact freely, learn from industry leaders, and work together towards shared goals in a dynamic atmosphere that prioritizes creativity and innovation.

Payments Operations Analysts at Justworks enjoy a range of benefits, including competitive compensation, a robust wellness program, company retreats, and an emphasis on work-life balance. Justworks is committed to employee satisfaction, providing perks that contribute to a happy, healthy workplace.

When asked about your experience with payroll processing, share specific examples of how you managed payroll tasks, resolved discrepancies, and ensured accuracy in transactions. Highlight any tools or systems you used, such as Excel or payroll software, to illustrate your proficiency in this area.

In response to this question, focus on the importance of detail-oriented checks and proactive communication. Describe a step-by-step approach to investigating discrepancies, collaborating with other teams to resolve the issues, and implementing preventive measures to avoid future errors.

Discuss your prioritization techniques and effective time management skills. Provide examples of how you efficiently triage and address incoming concerns, ensuring that high-impact issues are resolved promptly while maintaining communication with stakeholders throughout the process.

Express your understanding of ACH processing, emphasizing its critical role in electronic payments. Mention potential challenges, risk factors, and regulatory considerations, showcasing your knowledge of industry practices that ensure compliance and security in payment systems.

Illustrate a scenario where you evaluated potential risks and made an informed decision, explaining your thought process and the factors you considered. Emphasize the importance of balancing risk management with operational efficiency to demonstrate your analytical capabilities.

Detail your experience with relevant tools such as SQL, Excel, or financial software. Highlight specific projects where these tools were essential for data analysis or reporting, and how your skillset aligns with the technical requirements of the Payments Operations Analyst role.

Share your strategies for organizing tasks based on urgency and impact. Provide examples of when you successfully managed competing priorities, outlining how you maintain focus and productivity under pressure while ensuring quality in your work.

Discuss how you effectively collaborate with cross-functional teams, such as Accounting or Customer Success, to enhance financial processes. Provide examples of how teamwork led to improved efficiency or problem resolution in your previous positions.

Prepare to discuss your unique skills, experiences, and values that align with Justworks’ mission. Highlight your analytical prowess, collaborative nature, and any specific experiences that demonstrate your ability to contribute meaningfully in the Payments Operations Analyst role.

Articulate your commitment to ongoing professional development. Mention resources such as industry publications, webinars, or networking events that you engage with to stay informed about emerging trends and best practices in the payments sector.