Enterprise Implementation Specialist

As an Enterprise Implementation Specialist at Kahuna, your responsibilities include leading the end-to-end deployment of the Skills Management platform, ensuring smooth onboarding, solution configuration, data migration, and integration with various enterprise systems such as HRIS and LMS. You will also guide customers through operational transformations and best practices for adoption and training.

To apply for the Enterprise Implementation Specialist position at Kahuna, you should have a Bachelor's or Master's degree in a relevant field and at least 3 years of experience in SaaS implementation, customer success, or enterprise consulting. Strong project management skills and technical proficiency in data integration methods like APIs are also essential.

Kahuna is committed to the professional growth of its Enterprise Implementation Specialists by offering access to industry-leading training in SaaS, enterprise implementations, and workforce technology. The collaborative team culture also allows for sharing knowledge and mentorship among colleagues, enhancing skill development.

An Enterprise Implementation Specialist at Kahuna should have familiarity with HRIS and LMS systems, data integration methods (like APIs and SFTP), and cloud-based solutions. Experience with technologies such as SAP or Workday is a plus, enhancing your ability to tailor solutions effectively for our enterprise customers.

The work environment for the Enterprise Implementation Specialist role at Kahuna is hybrid, allowing for a flexible work arrangement with occasional travel for key customer engagements. You'll work in a collaborative team culture where your contributions are valued and impactful.

When managing projects as an Enterprise Implementation Specialist, I prioritize organization and clear communication. I begin by defining project goals, creating timelines, and establishing check-in points. Utilizing project management tools helps keep track of tasks and responsibilities, ensuring projects stay on schedule.

In my previous roles, I have managed data migration processes by creating detailed project plans outlining every step—from data extraction to transformation and loading into new systems. I ensure rigorous validation checks are in place to confirm data accuracy and security, minimizing risks during migrations.

To ensure client adoption of new technology, I focus on thorough onboarding and tailored training sessions, addressing specific concerns or requirements the client might have. I also advocate for regular follow-up meetings to gather feedback and provide additional support where necessary.

When faced with technical troubleshooting issues, I first evaluate the problem by collecting relevant data and logs, then collaborate with my internal technical teams to diagnose and resolve the issue promptly. Communication with clients during this process helps maintain transparency.

Once, I received feedback that a client found a certain feature challenging to use. I took that feedback to our Product team and proposed enhancements that would simplify the user interface. After implementation, I noticed an increase in user satisfaction and adoption rates.

Change management is critical in deployments. I ensure that my implementation process includes strategies for overcoming resistance, effective communication about the changes, and training to empower users to embrace new technologies comfortably.

When managing large-scale implementations with competing tasks, I prioritize based on deadlines, impact on the overall project, and client dependencies. Creating a prioritized task list and regularly revisiting it allows for flexibility as the project evolves.

I've extensively used cloud-based tools to implement workforce solutions, specifically in configuring HRIS and LMS systems for clients. This experience includes integrating these platforms to enhance workflows and ensure a seamless user experience for both employees and management.

I document best practices by creating comprehensive playbooks and guides after each implementation. These documents focus on lessons learned, tips for success, and common pitfalls to avoid. I also ensure they are accessible to the team through our shared knowledge base.

Post-implementation, I focus on maintaining client relationships through regular check-ins, feedback sessions, and offering ongoing support tailored to their evolving needs. I also advocate on their behalf within Kahuna to drive product improvements that enhance their experience.