Principal Client Advisor (U.S. - Central or East Coast)

As a Principal Client Advisor at Karat, you will be responsible for managing complex, multi-stakeholder relationships with enterprise clients, guiding them through the entire customer lifecycle. You'll work closely with clients to deliver hiring and analytical expertise that boosts their hiring processes, ensuring they achieve transformational outcomes. Additionally, you will analyze data sets to provide insights that lead to informed decision-making, and you’ll support strategic initiatives to drive revenue growth and client satisfaction.

To qualify for the Principal Client Advisor role at Karat, candidates should have over 10 years of experience in enterprise customer success or strategic account management, preferably within a B2B SaaS environment. A strong consulting background that includes managing large-scale technology transformations is essential, along with the ability to influence C-level stakeholders. Experience with technical recruiting and engineering operations is a significant plus, as well as familiarity with modern sales technology.

Karat prefers candidates who thrive in fast-paced, high-growth startup environments. A successful Principal Client Advisor will have demonstrated experience managing complex relationships at Fortune 500 companies and a history of driving upsell and expansion revenues while maintaining high retention rates. Familiarity with technical recruiting and having a strategic mindset in account management will also set you apart.

In the role of Principal Client Advisor at Karat, you can expect to travel up to 20% of the time. This travel is primarily for strategic face-to-face meetings with enterprise prospects and participation in industry events where you can engage with key stakeholders in person to foster relationships and drive business outcomes.

Karat values work-life balance and offers extensive time-off policies including flexible vacations, wellness leave, and a generous parental leave program. Employees can enjoy various benefits that prioritize their health and well-being, ensuring that as a Principal Client Advisor, you’ll have the support you need to thrive both professionally and personally.

When answering this question, provide specific examples of how you've cultivated and managed relationships with enterprise clients. Discuss your approach to understanding their pain points and how you leveraged your solutions to drive growth and retention. Highlight any metrics or success stories that demonstrate your impact.

Discuss any specific analytical tools or methodologies you utilize to extract meaningful insights from data. Emphasize how you present these insights to clients to help them make informed decisions. Share examples of data analysis you've conducted and the outcomes that resulted from implementing your recommendations.

Illustrate your communication approach and relationship-building strategies. Showcase your ability to identify key stakeholders, understand their needs, and align your solutions to address their specific challenges. Provide a brief case study where you've successfully navigated a complex relationship.

Share a clear narrative about a specific initiative you led that required organizational change. Detail your role, the stakeholders you wrote with, the strategies you implemented, and the overall impact of the change on both the organization and its clients.

Here, it’s important to mention both qualitative and quantitative strategies. Explain how you approach growth planning with clients, the frameworks you apply for assessing growth potential, and any collaboration with cross-functional teams to foster sustainable expansion.

Articulate your techniques for tracking client engagements and satisfaction. Discuss proactive strategies such as regular check-ins, feedback loops, and addressing client challenges before they escalate. Mention any specific examples where you managed to retain a client through strategic intervention.

Emphasize the importance of feedback in refining both your relationship with the client and the service that Karat offers. Mention how you collect feedback, analyze it, and use it to adapt and enhance your engagement strategies for better service delivery.

Share detailed knowledge of the sales tools you've worked with, like Salesforce or LinkedIn Sales Navigator. Discuss how you’ve effectively utilized these tools to streamline the sales process, enhance customer tracking, and improve overall data management and reporting.

Discuss your understanding of what C-suite executives value in partnerships, such as strategic alignment and ROI. Share strategies for building trust and rapport, possibly through value-based conversations and delivering insights that matter to their core business objectives.

Reflect on current trends in hiring technology and speak about specific innovations that can create more equitable and efficient hiring processes. These could include improved screening technologies, AI advancements, or methods for enhancing the candidate experience, paired with examples of where you’ve seen these implemented effectively.