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Hotel Sales Director

The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants, and experiences with a Bohemian twist. As a Hotel Sales Director, you will have the opportunity to work in a captivating environment that features curated art, original music, unique architecture, and stories around every corner.Selling Group Rooms and Catering business requires a strategic approach to optimize revenue opportunities for the property and attain annual budgets. The incumbent must provide inspiring and strategic leadership while directing the activities of the sales department in support of the company's mission, core values, standards, and goals.Main Responsibilities:• Sell to achieve your pre-determined Sales goal for both rooms and catering on a monthly, quarterly, and yearly basis.• Complete activities including telemarketing, prospecting, qualifying potential leads, soliciting viable leads, preparing and presenting written proposals/contracts and oral presentations.• Assist in compiling sales forecasts, developing guest room rates, collecting and reporting sales data, and managing the departmental budget.• Direct maintenance of sales files, accounts, and additional administrative duties.• Participate in meetings as needed.• Utilizing Sales resources and systems to include Knowland, Hoover's, Jigsaw, etc.• Determine, develop, and execute action plans against existing and new target accounts to achieve and exceed sales revenue expectations.• Develop and maintain ongoing relationships with customers, community organizations, and professional associations to maintain visibility and market share. Continually targets and prospects new business through individual creativity and innovation.• Create and implement sales strategies to maximize profits of the hotel while maintaining customer satisfaction.• Analyze competition, market trends, and customer needs to continually assess the productivity against established goals.• Strategically evaluate and determine the revenue potential of clients compared to the established goals of the hotel to ensure profitability. Develop a sales strategy by analyzing historical, current, and future hotel/market trends to capture the maximum amount of revenue and meet/exceed his/her individual sales goals.• Maximize revenue by selling all facets of the hotel.• Manage account details so all pertinent aspects of solicitation and closing are complete and documented.• As the primary contact for customers, notify/coordinate customer specifications with other departments and quickly respond to customer issues, comments, and problems to ensure a quality experience and enhance future sales prospects.• Plan and execute sales trips, sales calls, and site visits. Travel locally to conduct outside calls and promote the hotel. Also, travel to attend trade shows, conferences, and industry meetings.
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CEO of Kessler Collection
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Richard C. Kessler
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$82500 / ANNUAL (est.)
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$75K
$90K

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What You Should Know About Hotel Sales Director, Kessler Collection

Are you ready to take the lead in creating memorable experiences at The Kessler Collection as a Hotel Sales Director in beautiful Greenville, SC? Here, you'll find yourself immersed in a captivating environment, surrounded by unique architecture, curated art, and original music that sets us apart from the rest. In your role, you'll take charge of not just selling group rooms and catering but crafting effective strategies to maximize our revenue opportunities while keeping customer satisfaction at the forefront. Your responsibilities will include everything from telemarketing and prospecting to preparing compelling proposals that resonate with our guests. You're not just managing numbers; you’re forging lasting relationships with clients, community organizations, and professional associations to maintain our vibrant market presence. Collaborating with your sales team, you will develop forecasts and analyze market trends to ensure we meet and exceed our sales goals. In this dynamic position, your innovative approaches and keen understanding of customer needs will be pivotal in driving our hotel's success. If you're passionate about the hospitality industry and have a knack for forming meaningful connections, we can’t wait to meet you.

Frequently Asked Questions (FAQs) for Hotel Sales Director Role at Kessler Collection
What are the responsibilities of the Hotel Sales Director at The Kessler Collection?

As the Hotel Sales Director at The Kessler Collection, your responsibilities will involve selling group rooms and catering services, implementing sales strategies, and developing relationships with clients and community organizations. You'll engage in telemarketing, prospecting, and preparing proposals, all while ensuring your team achieves the sales goals for both rooms and catering. Additionally, you'll oversee sales forecasts, conduct market analysis, and manage customer specifications to maintain quality service and enhance future sales prospects.

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What qualifications are required for the Hotel Sales Director position at The Kessler Collection?

To be a successful Hotel Sales Director at The Kessler Collection, applicants typically need a bachelor's degree in business or hospitality management, along with several years of experience in a sales role within the hotel industry. Strong analytical skills, exceptional communication abilities, and a proven track record in achieving sales targets are essential. Additionally, familiarity with sales resources and systems will be advantageous in this role.

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How does a Hotel Sales Director contribute to the revenue growth at The Kessler Collection?

The Hotel Sales Director plays a crucial role in revenue growth at The Kessler Collection by creating and executing strategic sales plans. By analyzing market trends and competition, you will identify opportunities to maximize profits from group sales and catering. Your ability to build relationships and provide excellent customer service will directly influence repeat business and referrals, crucial factors in driving sustainable revenue growth.

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What type of sales strategies are important for a Hotel Sales Director at The Kessler Collection?

Effective sales strategies for a Hotel Sales Director at The Kessler Collection include understanding market demands, developing targeted action plans for new and existing accounts, and leveraging data from sales forecasts to inform decisions. Strategies should prioritize customer satisfaction while identifying innovative approaches to reach sales goals, such as special promotional events or partnership collaborations that enhance visibility in the market.

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What makes The Kessler Collection a unique place to work for a Hotel Sales Director?

The Kessler Collection offers a distinctive work environment that blends luxury with artistic flair, making it an exciting place for a Hotel Sales Director. The focus on unique experiences, curated aesthetics, and a Bohemian twist fosters creativity and innovation in sales strategies. Additionally, the opportunity to lead a passionate team in a historic and vibrant location like Greenville, SC, makes for a rewarding career in hospitality.

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Common Interview Questions for Hotel Sales Director
Can you describe a time you successfully exceeded your sales targets?

When asked about exceeding sales targets, focus on a specific instance where your strategies led to significant results. Detail your approach, the tools you used to analyze success, and how you engaged clients to surpass your goals, showcasing your ability to adapt and innovate.

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How do you build and maintain relationships with clients in the hospitality industry?

Explain your relationship management techniques, such as personalized follow-ups, active listening, and understanding clients' evolving needs. Highlight your approach to fostering trust and loyalty, which are essential in maintaining ongoing partnerships in the hotel sales environment.

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What tools and systems do you find essential for tracking sales performance?

Share your experience with sales tracking tools and systems like Knowland or Hoover's that allow you to analyze and report sales data. Emphasize the importance of utilizing these tools to monitor performance metrics and adapt strategies accordingly for better results.

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How would you analyze your competition in the hotel market?

Describe your methodology for competitive analysis, which could include assessing competitors' offerings, pricing strategies, and market positioning. Stress the importance of staying informed about industry trends and utilizing this data to develop effective sales strategies.

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What is your approach to managing a sales budget?

Detail how you would allocate resources efficiently while ensuring optimal return on investment. Discuss your experience in forecasting and continuously monitoring budgetary performance against sales outcomes to make data-informed decisions.

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Can you provide an example of a successful sales strategy you implemented in a previous role?

Share a specific sales strategy you developed, explaining the planning, implementation, and the measurable results it achieved. Highlight your creative thinking and adaptability to market conditions, demonstrating your ability to drive sales results in a competitive environment.

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How do you prioritize your tasks to manage time effectively as a Hotel Sales Director?

Discuss your time management techniques, such as setting clear priorities, using to-do lists, or project management tools to keep track of tasks. Illustrate how effective prioritization of client meetings, follow-ups, and strategy planning contributes to reaching your sales goals.

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What role does customer feedback play in your sales strategy?

Explain how customer feedback is essential for refining sales strategies and improving service. Share your experience gathering insights, using this information to make adjustments, and how you communicate these changes to enhance customer satisfaction and loyalty.

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How do you stay motivated in a competitive sales environment?

Highlight your intrinsic motivation sources, such as personal goals, team achievements, or client success stories. Discuss how you maintain a positive attitude and adapt to challenges, which is essential for thriving in a competitive hotel sales atmosphere.

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What trends do you see impacting the future of hotel sales?

Share your insights into emerging trends that influence hotel sales, such as changes in consumer preferences, the use of technology in booking, or the importance of sustainability. Discuss how being proactive about these trends can inform your strategies and keep the hotel competitive.

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Inspiring Places, Intuitive Service, Exuberant Guests WE BELIEVE PEOPLE WANT TO BE INSPIRED

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DATE POSTED
March 21, 2025

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