General Manager (Hunts Bros)

Key Responsibilities:

1. Operational Management:

• Oversee daily operations of the Hunt Brothers Pizza store, ensuring smooth and efficient service.
• Ensure that pizzas and other menu items are prepared to the highest quality standards and that they are served promptly.
• Manage inventory levels to minimize waste and ensure the store is adequately stocked without overordering.
• Ensure the store is clean, organized, and complies with health, safety, and sanitation regulations at all times.
• Maintain operational procedures for opening and closing the store, including cash handling, inventory checks, and equipment maintenance.
• Monitor food safety practices and enforce proper food handling, cooking, and storage standards.

2. Staff Management & Development:

• Lead, train, and supervise a team of employees, including pizza makers, cashiers, and delivery drivers.
• Ensure all employees understand and follow Hunt Brothers Pizza’s operational standards and procedures.
• Schedule staff according to peak business hours, balancing labor costs while maintaining high service levels.
• Provide ongoing training to enhance staff skills, improve efficiency, and ensure top-notch customer service.
• Conduct performance evaluations, provide constructive feedback, and help employees grow in their roles.
• Handle employee discipline, resolve conflicts, and ensure that the store maintains a positive and collaborative work environment.

3. Customer Service Excellence:

• Ensure excellent customer service by fostering a customer-first mentality among all staff members.
• Monitor customer satisfaction and resolve any complaints or issues promptly and professionally.
• Address customer feedback to continuously improve service and product offerings.
• Ensure a positive and welcoming atmosphere for customers, ensuring their dining experience is exceptional.

4. Financial Management:

• Oversee store financials, including tracking sales, labor costs, and food costs, ensuring the store meets or exceeds profit goals.
• Monitor sales and identify opportunities for increasing revenue through promotions or improving service offerings.
• Assist with budget preparation and manage costs effectively, ensuring adherence to financial goals.
• Ensure accuracy in cash handling, register reconciliation, and deposits.
• Analyze financial reports and identify areas where costs can be reduced or revenue can be increased.

5. Health & Safety Compliance:

• Ensure compliance with all health and safety regulations, including food safety, sanitation, and workplace safety.
• Regularly inspect the store to ensure cleanliness and that health code standards are met.
• Ensure employees are properly trained in food handling, sanitation, and safety procedures.
• Manage safety drills and ensure that all employees are familiar with emergency procedures.

6. Marketing & Local Engagement:

• Participate in local marketing and promotional efforts to drive traffic and increase sales.
• Work with the Area/Regional Manager to develop and implement local marketing initiatives, including promotional deals and special events.
• Foster relationships with local businesses and community groups to build awareness and encourage repeat customers.
• Ensure that any local advertising, promotions, or events are well executed and promoted to customers.

Skills & Qualifications:

• Education: High school diploma or equivalent (required); a degree in business, hospitality management, or a related field is a plus.
• Experience: Minimum of 2-3 years of experience in a management role in the food service industry, preferably with experience in a fast-paced, quick-service restaurant environment.
• Leadership: Strong leadership and team management skills with the ability to motivate, coach, and develop a team.
• Customer Service: Excellent customer service skills with the ability to resolve issues quickly and create a positive dining experience for guests.
• Financial Acumen: Understanding of financial management, including budgeting, cost control, and profitability analysis.
• Communication: Strong communication skills, both verbal and written, with the ability to interact effectively with staff, customers, and management.
• Organization: Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Problem-Solving: Ability to make quick decisions and resolve operational issues efficiently.
• Tech Savvy: Comfortable using point-of-sale systems, inventory management tools, and other restaurant management software.

Physical Demands:

• Ability to stand, walk, and move around the store for extended periods of time.
• Ability to lift up to 50 pounds, including stock and supplies.
• Ability to work in a fast-paced environment while managing multiple tasks at once.
• Ability to work in a kitchen environment with varying temperatures.