ServiceNow Developer

As a ServiceNow Developer at M9 Solutions, you will engage in an agile development environment, collaborating with a Business Analyst and Consultant to create functionality in ServiceNow and ServicePortal. Your responsibilities will include developing custom service portals, enhancing service catalogs, and ensuring quick, high-quality releases of system functionality.

To qualify for the ServiceNow Developer position at M9 Solutions, candidates must hold an active Secret security clearance, have expert proficiency in ServiceNow and its architecture, and possess advanced knowledge of ServiceNow JavaScript APIs. Additionally, at least 5 years of ServiceNow development experience and 2 years of experience with custom service portals and service catalogs are essential.

Yes, the ServiceNow Developer role at M9 Solutions is a fully remote position. This flexibility allows you to work from anywhere while contributing to meaningful projects that support federal government operations.

M9 Solutions offers a competitive salary range for the ServiceNow Developer position, between $60,000 and $180,000 USD. The final compensation will be determined based on factors such as experience, skills, and internal equity.

ServiceNow Developers at M9 Solutions will work on a variety of projects aimed at enhancing federal government operations. This includes developing customized service portals, improving service catalog functionalities, and contributing to the overall digital transformation across multiple government agencies.

When answering this question, focus on specific projects you've worked on, the challenges you faced, and how you overcame them. Highlight your proficiency with various ServiceNow components, particularly any custom configurations or applications you developed.

In your response, discuss systematic approaches to troubleshooting, such as examining logs, using debugging tools, and collaboration with team members to identify root causes. Providing a specific example of a challenging issue you've resolved can strengthen your answer.

Talk about the importance of code reviews, adherence to coding standards, and testing procedures in ensuring quality. Mention any tools or methodologies you've implemented to streamline this process.

Discuss specific features such as the Service Catalog, Reporting tools, or Integration capabilities. Explain why these features are beneficial in the context of improving user experience or operational efficiency.

Describe your understanding of agile principles and your experience working in sprints or iterations. Share examples of how you collaborated with team members and adapted to changes in requirements quickly.

Outline your step-by-step process for developing a service portal, highlighting initial planning, user experience design, integration with back-end systems, and testing. Providing an example of a successful portal you created can demonstrate your experience.

Discuss specific enhancements you've made to service catalog functionalities, the objectives behind those changes, and any measurable outcomes resulting from your work. Sharing collaborative efforts can also highlight your teamwork skills.

Mention resources such as ServiceNow Community forums, blogs, technical documentation, webinars, or training sessions that you regularly follow. This showcases your commitment to professional growth and keeping your skills current.

Provide details on specific challenges, your thought process in addressing them, and the successful outcomes achieved. This not only demonstrates problem-solving skills but also your ability to learn and adapt.

In your answer, express your excitement about M9 Solutions' commitment to improving federal government performance and your desire to contribute your technical skills to meaningful projects. Align your passions with the values and goals of the company.