Demand Billing Specialist

At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over one thousand employees across 10 offices, there is a breadth and variety of work to keep you engaged and inspired. 

We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including: 

• New construction – Engineering, fabrication and install of mechanical systems for new projects following lean construction practices 
• Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies 
• Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response 
• Building performance – Control systems, fault detection, energy services and remote monitoring 

People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values:

• Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
• Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation – We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun! – Take the work seriously, but never taking ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Demand Billing Specialist: This is where you come in. 

We’re seeking a Billing Specialist to maintain accurate and detailed records of all billing instructions and contacts. The ideal candidate will have strong customer support skills and feel confident reaching out to customers to resolve payment disputes. This role requires close collaboration with other teams to ensure cost details are consistently accurate across all departments at MacDonald-Miller. In return for meeting ambitious goals, you’ll gain greater responsibility, exciting growth opportunities, and more autonomy than you’ve likely experienced before.

Top deliverables in the first year to be a hero: 

• Accurate and Timely Invoicing: Create and submit invoices to customers, ensuring all specific requirements and guidelines are met.
• Cross-Team Collaboration: Partner with Coordinators, Area Operations Managers, Technicians, and Foremen to verify that all invoices reflect accurate costs and details before closing.
• Efficient Problem-Solving: Apply critical thinking and problem-solving skills to maximize monthly invoicing efficiency and accuracy.
• Maintain Accurate Records: Keep billing instructions and contact information up to date to support smooth and consistent invoicing.
• Exceptional Customer Support: Provide outstanding customer service and financial support to the Service team and other business units.
• Handle Adjustments Promptly: Process credits and revised invoices accurately and in a timely manner upon request.
• Proactive Follow-Up: Follow up with both internal and external customers to address billing inquiries and ensure resolution.
• Update Labor Rates: Manage and update labor rates as needed to reflect current agreements and conditions.
• Timely Call Processing: Ensure all call types are processed quickly and accurately to maintain operational efficiency.

The Billing Specialist reports to Stephanie Boone, Demand Billing Supervisor, and is part of a collaborative team driving key projects and initiatives to support our growing business. This high-profile role engages with all levels and departments across the organization, providing valuable visibility and impact.

Your Background: What kind of person will thrive in this role? 

You should have… 

• Exceptional organizational skills and attention to detail to maintain accurate records.
• Educational or work experience in accounting is a plus, but not required -- we’re willing to train someone eager to grow and invest in themselves.
• Flexibility to work overtime when needed.

And everyone you work with should describe you as… 

• Highly ethical and trustworthy.
• Positive and passionate with a can-do attitude.
• Goal-oriented and driven to succeed.
• A supportive and reliable team player.
• Adaptable and able to thrive in a dynamic environment.

And you should be motivated by… 

• Taking charge of your own learning and growth in a resource-rich environment with supportive guidance, not micromanagement.
• Thriving in a fast-paced, results-driven setting where you're encouraged to take on more responsibility and achieve greater success each year.
• Enjoying a fun, transparent workplace that values innovation, embraces new ideas, and fosters a supportive, family-like culture.

Compensation: $25-$32 Hourly 

MacDonald-Miller Facility Solutions presently provides employee coverage for: 

• Medical, dental, vision for employees (coverage available for dependents for shared premium). 
• 401k retirement plan including Company matching. 
• Vacation and Sick Compensation (PTO), and Holiday Pay! 

• Disability income protection including short term and long-term disability. 
• Employee and dependent life insurance. 
• Wellness Program. 
• Employee Assistance Program. 

Where you will work 

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.      

Interested in learning more?  

If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team! 

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.