Business Analyst (FICA)

The Business Analyst (FICA) at ManpowerGroup Greece is responsible for analyzing business requirements related to billing, collections, and payment settlements. You'll design effective solutions for optimal business processes, participate in digital transformation projects, and integrate systems with SAP. Additionally, you will provide user support, training, and maintain essential documentation, ensuring a seamless experience for stakeholders.

To qualify for the Business Analyst (FICA) role at ManpowerGroup Greece, you should have a Bachelor's degree in Finance, Computer Science, Business Administration, or a related field. A minimum of two years of experience in a similar position, preferably within the Energy sector or large organizations, is also required. Experience with Finance and Contract Accounting (FICA) is an asset, along with a good command of the English language.

Essential skills for the Business Analyst (FICA) role at ManpowerGroup Greece include strong analytical abilities, excellent problem-solving skills, and the capacity to work effectively in a team. A solid understanding of financial and accounting processes is crucial, as well as familiarity with Business Intelligence or Data Analytics tools, which will set you apart in this role.

The hybrid working model for the Business Analyst (FICA) position at ManpowerGroup Greece allows employees to work three days in the office and two days from home. This structure not only promotes flexibility but also helps maintain a healthy work-life balance, enabling you to be productive while enjoying the perks of remote work on certain days.

The recruitment process for the Business Analyst (FICA) position at ManpowerGroup Greece involves applying directly for the role. Our consultants will review your qualifications and arrange interviews with candidates who meet the required profile. There are typically two additional interviews with the client, which can be conducted either in person or online, facilitating a comprehensive selection process.

When answering this question, highlight specific experiences that relate to FICA, detailing tasks you’ve performed and projects you've been involved in. Illustrate how your expertise has contributed to business process improvements, especially in previous roles within the Energy sector or in environments where you optimized billing and payment processes.

Discuss your analytical approach, emphasizing how you extract and assess requirements from stakeholders. Share specific examples of methodologies or tools you use to gather information, analyze data, and ensure that solutions align with business objectives, particularly in billing and collections.

Describe any digital transformation projects you’ve participated in, focusing on your specific role. Talk about the challenges faced, your contributions, and the outcomes achieved, particularly in relation to streamlined processes or improved user experiences linked to billing and collection systems.

Illustrate your communication strategies by sharing examples of how you’ve engaged with diverse stakeholders to ensure their needs are met. Highlight your ability to adapt your communication style to suit different audiences and how this supports project success, particularly in collaborative roles as a Business Analyst.

When addressing this question, choose a relevant example that demonstrates your problem-solving skills. Explain the situation, your analysis method, the solution you proposed, and the impact it had on the organization, particularly related to financial processes or system efficiency.

Mention any specific tools you are experienced with, such as Excel, Business Intelligence tools, or ERP systems like SAP. Explain how you've utilized these tools for data visualization or reporting, and how they have helped inform decisions regarding billing or collections processes.

Share your experiences providing training, emphasizing techniques you employed to facilitate user understanding and retention. Discuss how you tailored your training to meet the audience's level of knowledge and experience, ensuring effective learning outcomes.

Explain your approach to documentation, stressing the importance of clarity and detail. Share techniques you use to ensure accuracy and consistency, such as regular reviews or incorporating feedback from team members who use the documentation.

Highlight methodologies such as Lean or Six Sigma that you may employ in process optimization. Provide an example of a process you successfully optimized, focusing on the steps taken, the analysis performed, and the measurable results achieved.

In your response, express passion for the Energy sector and a strong interest in contributing to digital transformation efforts. Discuss how the specific values and vision of ManpowerGroup Greece align with your professional goals, emphasizing your eagerness to be part of a forward-thinking team.