General Manager - job 1 of 2

As a General Manager at Martin Automotive Group, your primary responsibilities include developing strong working relationships with factory representatives and lending institutions, planning facility operations for the coming year, overseeing employee training, and ensuring compliance with laws governing dealership operations. You will also handle personnel changes, monitor community involvement of employees, and resolve customer complaints that management has not addressed.

To qualify for the General Manager position at Martin Automotive Group, candidates should have at least 5 years of experience in a sales and supervisory capacity, preferably with general management experience. Familiarity with import brands, especially Nissan, is preferred, and being bilingual could provide an added advantage in connecting with a diverse customer base.

Martin Automotive Group offers a comprehensive benefits package for their General Manager position, which includes Medical, Dental, Vision, and Life insurance coverage, as well as paid vacation and holidays. Additionally, the position includes a 401K plan and a competitive salary of $15k-$18k per month to ensure financial stability and growth.

A General Manager at Martin Automotive Group ensures compliance by understanding and adhering to federal, state, and local regulations affecting dealership operations. This includes areas like hazardous waste disposal and OSHA regulations. Completing and facilitating OSHA training for employees is also a crucial responsibility, helping maintain a safe working environment.

The key skills for a successful General Manager at Martin Automotive Group include strong leadership and communication abilities, financial acumen, strategic planning expertise, and a deep understanding of dealership operations. A knack for problem-solving and customer service is vital, along with the capacity to inspire and motivate team members towards achieving company goals.

When answering this question, consider outlining your previous roles and responsibilities, emphasizing your achievements in sales growth, team leadership, and operational efficiency. Use specifics such as metrics or examples that showcase your management style and successes.

Highlight methods such as regular team-building activities, recognition programs, and open communication channels. Emphasize how you would create an inclusive environment that values employee contributions and how these strategies can lead to enhanced productivity.

Explain your processes for addressing customer grievances, such as active listening, empathy, and following up with resolution steps. Share an example from your past where your intervention led to a positive outcome for both the customer and the dealership.

Discuss your strategies for building and maintaining relationships, such as regular communication, effective negotiation techniques, and participation in industry events. Explain how nurturing these relationships can enhance dealership performance.

Talk about your experience with regulatory compliance including staff training, regular audits, and maintaining documentation. Show that you're proactive in keeping the dealership updated with changes in law.

Provide details of how you have managed budgets in your previous roles, including forecasting, tracking expenditures, and fostering financial accountability among department heads. Demonstrate your understanding of financial statements and key performance indicators.

Focus on your motivational techniques such as setting clear goals, providing support, recognizing individual contributions, and fostering a positive work environment. Mention any past instances where your approach led to overcoming challenges.

Share specific marketing strategies you believe could benefit the dealership, such as digital marketing campaigns, community engagement initiatives, or promoting special events. Highlight previous successes in implementing such strategies.

Outline your strategic planning process, including analyzing market trends, setting realistic targets, and developing comprehensive action plans. Discuss your experience in identifying new opportunities for expansion.

Provide a concrete example of a tough decision you've made, explaining the context and the reasoning behind your decision. Focus on the positive outcome and the lessons learned that strengthened your management skills.