Assistant Executive Director

Assistant Executive Director

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:

-Impacting lives and building lasting relationships

-Executing exceptional signature programs in dining, fitness, wellness, and care

-A supportive community team that encourages personal and professional growth and celebrates your

success

-A fun-filled, energetic environment that's centered in hospitality and high-quality service

-Competitive salaries

-Professional development, training, and personal coaching through our Mentor, Buddy, and Executive

Director in Training Programs

-Education loan assistance & scholarships

-Financial and legal services

-Team Member discounts

-Health and Wellness resources

Full-time benefits include:

-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%

-Childcare and eldercare assistance

-Flexible spending accounts

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!

Job Description

Crystal Terrace, our beautiful senior living community in Klamath Falls, is looking for a dedicated Assistant Executive Director to join our leadership team.

In this hands-on role, you'll work closely with the Executive Director to help guide the day-to-day operations of the community while living out the core values and principles that MBK Senior Living is known for. This is a great opportunity for someone looking to grow into a leadership role in senior living, with exposure to all aspects of community management including operations, accounting, and human resources.

If you're passionate about making a difference and ready to take the next step in your career, we’d love to hear from you!

Job Summary:

The primary purpose of the Assistant Executive Director is to assist in directing the day-to-day functions of the community under the supervision of the Executive Director while demonstrating the Principles and Core Values that MBK embraces. The AED is a hands-on training position that prepares this Team Member to assume full responsibility for the overall management and direction of the day-to-day operations of the community in accordance with all Federal, State, local, and Licensing Regulations, and all Company Policies and Procedures. Additionally, this role will oversee and administer community accounting systems and human resource functions, confidentially and in accordance with policies, procedures, and regulations.

Supervisory Responsibilities:

• Hire, train, set performance goals and timelines, monitor performance and provide coaching for front desk/concierge staff (1-6 employees).
• Provide leadership and guidance to department heads as needed.

Duties & Responsibilities:

Leadership & Operations Management

• Assist the Executive Director in planning, developing, organizing, implementing, and directing the day-to-day functions of the community.
• Assume administrative authority, responsibility, and accountability for directing the management and control of the property under the direction of the Executive Director.
• Ensure compliance with all Federal, State, and Local regulations, maintaining up-to-date industry knowledge.
• Support department leaders in the development and implementation of policies and procedures, fostering teamwork and collaboration.
• Promote and market the property, assisting with occupancy goals and referral programs.
• Ensure that residents receive appropriate services according to their physical and emotional needs.
• Assist with resident contracts, lease agreements, rent increase letters, and resident transfers.
• Oversee property maintenance to ensure a safe and secure environment, including OSHA compliance.
• Closely manage workers’ compensation injuries, investigations, and safety complaints.
• Represent the community professionally when interacting with external agencies, families, and surveyors.
• Perform other duties as assigned by the Executive Director or corporate offices.

Financial & Business Office Responsibilities

• Oversee and administer all financial aspects of the community, including accounts receivable, collections, and accounts payable.
• Ensure accurate and timely resident billing, payments, rent increases, refunds, and move-in/move-out documentation.
• Work with Corporate to manage financial operations and compliance with company policies.
• Manage payroll functions, including tracking hours, generating payroll reports, and ensuring timely submission of payroll data.
• Supervise and manage the front desk team, ensuring efficiency and excellent customer service.

Human Resources Management

• Partners with Recruitment on hiring tasks, employee backgrounds and onboarding tasks
• Maintain all employee records, tax withholdings, wage rates, and training documentation.
• Assist with FMLA, leaves of absence, and employee benefits administration.
• Ensure compliance with labor laws and manage any legal matters related to employee relations.
• Make recommendations regarding performance reviews, pay increases, discipline, and terminations.

Collaboration & Support

• Work closely with the Executive Director and department heads to identify and resolve issues.
• Assist in department head duties when needed, including delegation or direct management in their absence.
• Promote a culture of teamwork and collaboration within the community.

Non-Essential Job Duties:

• May assist in emergency resident moves.
• Order and maintain office supplies.
• Attend and contribute to staff meetings.

Schedule: Full Time (Monday-Friday)

Pay: $85,000-$95,000 annually (DOE)

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017. 

MBK is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason.  Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact talentacquisition@mbk.com. 

 

Regulatory Disclosures for Senior Living Communities with Medicaid Residents:   An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding.  If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs.  If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.  

 

Other Regulatory Requirements:  If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.

HIPAA Disclosure:

 

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.