Express Deliver Server - Beau Rivage

As an Express Deliver Server at MGM Resorts International, your primary responsibilities include taking and delivering customer orders to hotel guests, ensuring an exceptional dining experience. You'll provide friendly service, create memorable moments through engagement, maintain cleanliness at your station, and communicate effectively with the culinary team to address any guest needs. Overall, your focus will be on delivering top-notch customer service.

To apply for the Express Deliver Server position at Beau Rivage, you must be at least 18 years old and possess great attention to detail. Previous experience in customer service is valued, and you should have the ability to work independently in a fast-paced environment. A passion for helping others and making good impressions is essential, along with the physical stamina to handle high activity levels. If these traits resonate with you, we encourage you to apply.

The starting pay for an Express Deliver Server at MGM Resorts International is $6.89 plus tips. This competitive pay structure not only recognizes the hard work you’ll put in but also highlights the potential for earning more through excellent service and guest interactions.

Working as an Express Deliver Server at Beau Rivage comes with a range of benefits. Employees enjoy wellness incentive programs, discounts on hotel stays and various services, free meals in the employee dining room, and free parking. Additional perks include health coverage for eligible employees and education reimbursement programs, all designed to support your well-being and career growth.

To prepare for a role as an Express Deliver Server at MGM Resorts International, focus on honing your customer service skills and learning about effective communication. Familiarize yourself with the expectations of the role, such as maintaining cleanliness and managing high customer engagement. Practicing your multitasking abilities and developing a friendly, upbeat demeanor can also set you up for success in this dynamic environment.

To ensure excellent customer service as an Express Deliver Server, I focus on engaging guests with a warm greeting and actively listening to their orders. Building rapport, being attentive to their needs, and responding quickly to any requests are key. I understand that creating memorable experiences for guests involves not just meeting but exceeding their expectations.

In a previous role, I encountered a situation where a guest was dissatisfied with their order. I calmly listened to their concerns, apologized for the inconvenience, and offered them a replacement or an alternative. This approach helped diffuse the situation and turned their experience around, which reinforced the importance of empathy and effective communication.

During busy periods, I prioritize tasks by creating a mental checklist of orders and deliveries. I stay focused and calm, ensuring that I double-check orders before delivering them. Clear communication with kitchen staff and fellow team members is essential, as it helps us coordinate efficiently and minimize errors, ensuring smooth service even during peak hours.

A great team player in a restaurant environment is someone who communicates openly, supports their colleagues, and embraces a positive attitude. It's essential to collaborate effectively, share responsibilities, and provide assistance when needed, which ultimately creates a harmonious workspace and enhances the guest experience.

If I received a complaint about a delayed order, I would first apologize sincerely for the inconvenience. I would then reassure the guest that I would check on their order promptly and provide updates. Keeping the guest informed can help ease their frustration, and I would strive to make the rest of their experience enjoyable by offering them a small complimentary item if possible.

To remember multiple guest orders, I employ techniques such as visualizing each order in my mind or associating specific items with the guests’ appearances. I also make quick notes for more complicated requests to ensure accuracy. Being organized and attentive helps prevent any mix-ups or errors, ensuring each guest receives exactly what they ordered.

I want to work as an Express Deliver Server at MGM Resorts International because I truly admire the company's commitment to providing exceptional experiences within the hospitality industry. Being part of a team that values creativity, diversity, and teamwork excites me, and I believe my skills in customer service align perfectly with the values expressed by MGM Resorts.

In my previous roles, I’ve managed payment transactions confidently and accurately. I am familiar with handling cash and credit card transactions, making sure to verify charges and efficiently processing payments. I always prioritize maintaining security and accuracy while providing a smooth and pleasant payment experience for guests.

I believe both working independently and being part of a team are vital components of success in the hospitality industry. While I enjoy taking initiative and handling my responsibilities independently, collaborating with teammates enhances efficiency and creativity. I thrive in environments that balance both dynamics, as I think it creates a well-rounded work atmosphere.

Staying motivated during busy shifts involves focusing on the positive interactions with guests and remembering the impact of my work. I also set small, achievable goals throughout the shift, such as delivering a certain number of orders within a specific time frame. Maintaining a positive mindset and reminding myself of the importance of team support helps me push through busy periods with enthusiasm.