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Sales Manager

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. 

 

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA Denver, CO, and East Providence, RI


We’re making new and exciting things – and we could really do with your help. 


Our purpose is simple, great design for everyone. We're award winning, design-led, technology driven and powered by some pretty awesome people. You might be one of them.


MOO's Business Services offering provides an online platform for businesses to create and scale their beautiful print products with the click of a few buttons (just like magic). Business Service clients range from robust corporations looking for consistency and brand control, to creative resellers who partner with MOO to bring their designs to life and delight their clients.


To continue the success that MOO Business Services is today, we are looking for an exemplary B2B Sales Manager to lead a team of 6-7 skilled Account Executives and Account Managers who are located in our East Providence, RI office, supporting new and existing clients in the North American Market.


MOO is seeking an efficient, driven and inspiring leader to join our B2B Sales Leadership team. This Sales Manager will join a team of 5, with similar team structures across 3 MOO locations - London, UK, East Providence, RI, and Denver, CO. This role will report into the Head of Global Sales and work with cross functional teams including Sales Enablement, Rev Ops, and Marketing to create and implement new strategies and support our teams to meet and exceed their goals.


This is a fantastic opportunity for a leader passionate about delighting customers, leveraging technology for consistent improvement, growing and developing a performing sales team, and the B2B sales process. The ideal candidate is someone who has a background in leading a team to success through empathy, strategic thinking, and a high level of business acumen relating to B2B sales.


Responsibilities
  • Conduct consistent training plans for teams and individuals
  • Provide regular and consistent recognition and constructive feedback
  • Implement, track, and facilitate team contests
  • Maintain staffing levels through being actively involved with recruiting
  • Ensure that SLAs for customer communication are met"


About You
  • Experience in a team leaderhip role with progressive responsibility - team management is a must!
  • A sales background with proven customer acquisition and retention skills, with demonstrable success building customer relationships and account growth
  • Flexibility, enthusiasm, strong sense of self direction and ability to perform under pressure
  • Ability to start from scratch, test new strategies and measure success, set backs, and learning
  • Preference to hands on working when required - you'll be expected to get involved on all levels
  • Excellent verbal, interpersonal, and written communication skills
  • Ability to influence and communicate effectively to people at all levels
  • Experience using Salesforce, especially in a B2B environment


Nice to Haves
  • A sales leadership background in a fast paced, fast growth company
  • Print, technology, or design sales experience
  • Experience working with sales automation and ticketing tools, such as Salesforce Engagement, Adobe Workfront, or Zendesk
  • Experience working with additional programs, such as Tableau, Notion, and Spoke


What’s it like to work at MOO? 

MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognizing the importance of a healthy work/life balance.


That’s why we offer 22 days’ PTO plus Federal holidays, a 401(k) match, MOO stock option program, paid parental leave and we’ll cover 100% of your health, dental and vision care premiums. We’ll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too. Finally, we’ll treat you to breakfast and fresh fruit every day, lunch on Fridays and all the ice cream you can eat (just watch for the brain freeze).


Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class


As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.

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Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About Sales Manager, MOO

Join MOO as a B2B Sales Manager in our vibrant East Providence, RI office! At MOO, we're on a mission to revolutionize the print world, bringing beautiful and customizable products to life for clients ranging from large corporations like Google and AirBnB to creative resellers who need a reliable partner. As a part of our dynamic Sales Leadership team, you’ll lead a skilled group of 6-7 Account Executives and Account Managers, helping them thrive in driving new and existing business in the North American market. Your role is not just about numbers - it’s about crafting an amazing customer experience! You’ll conduct regular training, implement exciting contests, and provide constructive feedback to help your team excel. With MOO's enchanting blend of design, technology, and a fun culture that supports individuality, you’ll harness your strategic thinking and empathetic leadership style to foster growth and inspire your team. We’re looking for someone with a solid sales background, proven ability in customer relationship management, and experience in managing a team effectively. At MOO, we cherish work/life balance, offering excellent benefits including 22 days PTO, a 401(k) match, and even breakfast and fresh fruit every day! If you want to be part of a company that values diversity, creativity, and continuous improvement, then your next adventure is right here with us at MOO!

Frequently Asked Questions (FAQs) for Sales Manager Role at MOO
What are the key responsibilities of a Sales Manager at MOO?

As a Sales Manager at MOO, your key responsibilities include leading a team of Account Executives and Account Managers, conducting training, measuring team success, and driving customer acquisition in the B2B space. You will also collaborate with cross-functional teams including Sales Enablement and Marketing to craft strategies that help meet company goals.

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What qualifications do I need to apply for the Sales Manager position at MOO?

To qualify for the Sales Manager position at MOO, you should have experience in team leadership, a strong background in B2B sales, and proven skills in customer acquisition and retention. Familiarity with Salesforce is also essential, alongside excellent communication and interpersonal skills.

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What is the team culture like at MOO for the Sales Manager role?

The culture at MOO is vibrant and supportive, encouraging creativity and individuality. As a Sales Manager, you'll be part of a diverse team that values collaboration, open communication, and a healthy work/life balance, ensuring that everyone can thrive in their roles while having fun.

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How does MOO support the professional development of its Sales Managers?

MOO actively supports the professional development of its Sales Managers through structured training plans, regular feedback, and opportunities to lead initiatives. With a focus on growth, you will have access to resources that allow you to enhance your skills and climb the career ladder.

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What is the work environment like at MOO's East Providence location for a Sales Manager?

The work environment at MOO’s East Providence location is inclusive and dynamic, where every voice is valued. Unlike a typical corporate setting, MOO encourages a relaxed but productive atmosphere, fostering creativity and focus as you lead your team towards success in the B2B market.

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Common Interview Questions for Sales Manager
How do you approach leading a sales team in a competitive market?

When leading a sales team in a competitive market, it's essential to foster motivation and encourage strategic thinking within your team. Share insights on how you prioritize target markets, utilize data to track performance, and adapt your strategies to outpace competitors.

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Can you describe a time when you successfully improved team performance?

Provide a specific example where your leadership directly influenced improved team performance. Focus on the steps you took, including training initiatives, fostering collaboration, and recognizing individual contributions, and share the measurable outcomes of your actions.

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What strategies do you use to maintain customer relationships?

To maintain customer relationships, I prioritize open communication and regular check-ins. Keeping clients informed of progress and being proactive in addressing concerns helps build trust and loyalty, which are critical in B2B sales.

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How do you handle underperforming team members?

When dealing with underperforming team members, I focus on constructive discussions that identify obstacles they may be facing. I also provide targeted coaching and set performance improvement plans to help them address their challenges and regain momentum.

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What role does technology play in your sales strategy?

Technology is integral to my sales strategy, enabling me to streamline processes, track performance, and foster engagement through platforms like Salesforce. By utilizing technology, I can analyze data efficiently and adjust our tactics based on real-time insights.

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How do you motivate your team during challenging sales periods?

To motivate my team during challenging sales periods, I emphasize rational goal setting, celebrate small wins, and foster an environment of transparency and support. This approach cultivates resilience and helps the team stay focused on long-term success.

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What metrics do you think are most important for a Sales Manager to track?

Key metrics for a Sales Manager to track include conversion rates, customer acquisition cost, customer retention rates, sales quotas, and team performance indicators. Analyzing these metrics allows for informed decision-making regarding strategy adjustments.

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How do you balance the needs of your team and the goals of the organization?

Balancing team needs with organizational goals involves active communication and a deep understanding of both perspectives. Engaging with team members to align their personal growth opportunities with the company’s objectives fosters a cohesive work environment.

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Can you explain your experience with CRM tools?

Discuss your experiences using CRM tools like Salesforce, emphasizing how they have improved your team's efficiency in managing leads and tracking interactions. Provide examples of how you've utilized data from these tools to enhance customer service and drive sales.

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What do you believe makes an effective Sales Manager?

An effective Sales Manager combines empathy, strategic thinking, and data-driven insights to inspire their team and build strong client relationships. The ability to adapt quickly to changes in the market and to foster a positive, performance-driven culture is also crucial.

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Smart, friendly, talented, enthusiastic people from all around the world make MOO what it is today. Our employees are people who work hard to give our customers the best possible MOO experience. We follow six strong values: Make it sustainable Al...

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DATE POSTED
January 8, 2025

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