A Banking Services Analyst II at M&T Bank focuses on conducting quality control reviews within the Legal Document Processing department. Key responsibilities include managing monthly reports, inputting quality control scores, collaborating with Compliance and Legal on regulatory updates, and mentoring new employees. This role also involves managing system access requests, aiding in audits, and leading improvement discussions during monthly team meetings.

To qualify for the Banking Services Analyst II position at M&T Bank, candidates must possess an Associate’s degree and at least three years of related experience. In lieu of a degree, a combination of higher education and work experience totaling five years, including three years in a relevant field, may be acceptable. Additionally, strong analytical skills, proficiency in computer software, and excellent verbal and written communication abilities are essential.

Relevant skills to enhance a candidate's application for the Banking Services Analyst II role at M&T Bank include proven problem-solving skills, strong organizational capabilities, and familiarity with legal documentation and procedures. Advanced proficiency in Word, Excel, and other presentation software, along with the ability to work in dynamic environments and promote a culture of diversity, is especially desirable.

In the Banking Services Analyst II role at M&T Bank, you can expect significant opportunities for career growth as the company values professional development. The position involves mentoring less experienced staff and engaging with a range of cross-functional teams, providing ample networking experiences and chances to refine your skills, with potential for advancement into higher-level positions in the compliance or banking sectors.

Yes! Having prior experience as a paralegal, legal assistant, or in research and investigation is significantly beneficial for the Banking Services Analyst II position at M&T Bank. Such experience helps candidates understand legal terminology, compliance requirements, and the overall regulatory landscape which is crucial for ensuring effective processing within the Legal Document Processing team.

When conducting a quality control review, first, I familiarize myself with the specific processes being evaluated. Then, I assess the work against predefined criteria, documenting any discrepancies. I ensure to communicate findings clearly to stakeholders, providing constructive feedback and recommending improvements based on data to ensure compliance and enhance overall quality performance.

In my previous roles, I was responsible for monitoring changes in regulatory standards and collaborating with legal teams to adjust workflows accordingly. I ensure that any updates are documented clearly and communicated across relevant departments, promoting a culture of compliance and risk management.

I approach training new employees by first assessing their current knowledge and experience. I create a structured training plan that includes hands-on activities, paired learning opportunities with seasoned staff, and clear documentation of processes followed by regular check-ins to answer any questions they might have, ensuring they feel confident in their roles.

I typically utilize various tracking tools like spreadsheets and specialized software that help me input and manage data effectively. These tools enable me to monitor quality control scores, prepare comprehensive reports, and track historical data, facilitating informed discussions during performance evaluations.

When faced with multiple deadlines, I prioritize by assessing each task's urgency and impact. I create a visual workflow to outline priorities, allocate time accordingly, and continuously communicate with my team to ensure alignment on goals and collective deadlines, adapting as necessary to ensure all deliverables meet quality standards.

In my previous roles, I interacted regularly with external vendors for quality assessments and compliance checks. I ensure clear communication of expectations and requirements, facilitating audits by coordinating documentation and addressing any concerns promptly to maintain strong working relationships and trust in the process.

In a previous position, I encountered a compliance issue related to inconsistencies in documentation. I led the effort to conduct a comprehensive audit of our processes, identifying root causes and implementing corrective measures while collaborating closely with legal teams to ensure alignment with regulations, ultimately enhancing our procedures to prevent future occurrences.

I regularly follow industry publications, subscribe to compliance newsletters, and participate in webinars and relevant training sessions. Additionally, I network with peers in the field to ensure I am aware of current and upcoming regulatory changes that may impact our operations and compliance efforts.

To ensure effective communication within my team, I advocate for regular check-ins and open discussions. Utilizing collaborative tools to track tasks and updates fosters transparency. I also practice active listening, valuing team input and feedback, which enhances mutual respect and understanding, creating an environment conducive to collaboration.

I am drawn to M&T Bank because of its commitment to community engagement and diversity. I believe in the importance of compliance and risk management in enhancing customer trust, and I’m eager to contribute my skills to a team that values collaboration and professional growth, ensuring operational excellence within the Legal Document Processing domain.