Director, Client Operations, Fund Administration

The Director, Client Operations, Fund Administration at MUFG Investor Services is responsible for a wide range of functions, including overseeing fund accounting, ensuring accurate NAV preparation, managing a team of Fund Accountants, and coordinating with banks, auditors, and custodians. This role is crucial for responding to client queries and ensuring compliance with organizational controls.

To apply for the Director, Client Operations, Fund Administration at MUFG Investor Services, candidates should hold a university degree in Banking, Finance, Accounting, or related fields, ideally supported by a relevant qualification. A minimum of 12 years of fund administration experience, particularly in private equity or real estate, is highly preferred, along with strong leadership skills.

Essential skills for the Director, Client Operations, Fund Administration position at MUFG Investor Services include a high proficiency in Microsoft Excel, an in-depth understanding of fund structures, fee calculations, and financial instruments. Management experience and familiarity with fund accounting software like Geneva, Investran, or Yardi would be beneficial.

The Director, Client Operations, Fund Administration plays a vital role in enhancing client success by ensuring accurate administration of fund services, effectively managing client requests, and leading a team to meet service standards. By implementing ideas for technological improvements and creating client-specific procedures, this role directly impacts client satisfaction.

The work culture at MUFG Investor Services for the Director, Client Operations, Fund Administration is collaborative, innovation-driven, and supportive. We prioritize a dynamic environment where brilliant ideas are welcomed, and there's a strong focus on professional development and team growth.

When answering this question, detail your specific roles and responsibilities in fund administration within private equity or real estate, and how these experiences have shaped your understanding of fund structures and client needs.

To address this, emphasize your processes for double-checking calculations, the importance of compliance with applicable fund documents, and how you train your team to maintain accuracy.

Discuss your communication style, leadership approach, and how you foster an environment of collaboration and continuous learning within your team.

Provide an example of a challenging situation and describe your approach to problem-solving, ensuring client satisfaction while adhering to company policies.

Share details about the specific software you have used, addressing your proficiency and how you have leveraged these tools to improve operational efficiencies.

Explain your methods for staying informed, such as following industry news, attending seminars, or participating in professional organizations, to demonstrate your commitment to compliance and best practices.

Share a specific anecdote illustrating an innovative change you've implemented, the challenges you faced, and the results achieved for your team and clients.

Discuss your strategies for maintaining efficiency and meeting service level agreements, such as prioritization, clear communication, and staff training.

Outline your preparation methods, including documentation, ensuring compliance, and collaborating with auditors to facilitate a smooth audit process.

Articulate your vision for growth, touching on areas such as team development, client engagement, and service innovation within the local office context.