Mobile Service Coordinator/Service Advisor

A Mobile Service Coordinator at Murgado Ford of Chicago is responsible for scheduling and coordinating mobile service appointments, providing excellent customer service, documenting all repairs and interactions, advising customers on maintenance needs, collaborating with technicians, and conducting follow-up calls to ensure customer satisfaction. This role is pivotal in ensuring customers have a seamless and positive experience.

To qualify for the Mobile Service Coordinator position at Murgado Ford of Chicago, candidates should have at least 2 years of experience in an automotive service advisor or related customer service role. An outstanding customer service mindset, strong organizational skills, technical knowledge of automotive repairs, and a valid driver's license are also essential for this role.

Murgado Ford of Chicago offers a comprehensive benefits package for the Mobile Service Coordinator role, which includes health, dental, and vision insurance, a 401(k) plan with matching, performance-based incentives, and opportunities for career growth within the Murgado Automotive Group. They value team-oriented culture and provide a flexible work environment.

Murgado Ford of Chicago ensures customer satisfaction by having Mobile Service Coordinators serve as the primary point of contact, maintaining clear communication throughout the service process, offering expert maintenance advice, and following up with customers after service. This proactive approach helps encourage repeat business and builds lasting relationships.

Essential skills for success as a Mobile Service Coordinator at Murgado Ford of Chicago include outstanding communication and customer service capabilities, strong multitasking and organizational abilities, attention to detail, and a good understanding of automotive maintenance and repairs. These skills are crucial for enhancing the customer experience and ensuring efficient service delivery.

Discuss your relevant experience in automotive service advising, including specific roles and responsibilities. Highlight how your experience has prepared you for the Mobile Service Coordinator position at Murgado Ford of Chicago, focusing on customer interactions and technical knowledge.

Explain your method for prioritizing tasks, which may include assessing customer urgency, aligning technician schedules, and ensuring timely communication. Share examples of how you have successfully managed multiple tasks to meet customer needs.

Use the STAR method (Situation, Task, Action, Result) to provide a concrete example. Discuss the steps you took to resolve the issue and the positive outcome, emphasizing your communication and customer service skills.

Discuss your approach to meticulous record-keeping. Explain how you make sure every detail of repairs and customer interactions is captured accurately, emphasizing the importance of this in maintaining high standards of service.

Share your strategies for upselling, focusing on understanding customer needs, recommending relevant services based on their vehicle's condition, and building trust over time. Provide specific examples to enhance your response.

Detail your familiarity with service management software, including which specific systems you have used. Discuss how these tools have helped streamline scheduling, communication, and documentation in past roles.

Explain your conflict resolution approach, emphasizing clear communication and the importance of collaboration. Provide an example of a conflict you successfully resolved and how it benefited the service team.

Discuss key aspects like convenience, timely service, clear communication, and the quality of work delivered. Tailor your answer to reflect your understanding of the priorities at Murgado Ford of Chicago.

Talk about your proactive measures to stay informed, such as attending workshops, reading industry publications, or participating in online forums. Provide examples of how this knowledge has positively impacted your past work.

Share your aspirations, particularly within the automotive service industry, and how the role at Murgado Ford of Chicago aligns with your long-term goals. Express your commitment to professional growth and continuous learning.