Billing and Collections Officer

As a Billing and Collections Officer at NEXTDC, you'll be responsible for investigating customer queries, generating invoices, uploading them to customer portals, and ensuring both accurate billing and timely collections. You will play a crucial role in supporting our accounts payable teams, and your contributions towards process improvements will be highly valued in our customer-centric approach.

To excel in the Billing and Collections Officer role at NEXTDC, candidates should possess excellent customer service and communication skills, strong attention to detail, and intermediate to advanced Excel proficiency. Knowledge of tools like Workday or Salesforce can be an advantage, enhancing your fit for this dynamic position.

NEXTDC fosters a culture of continued learning and development for its Billing and Collections Officers. By encouraging inquisitiveness and providing opportunities to implement new processes, you'll have the chance to expand your skill set and grow your career within the finance team while working collaboratively with others.

Being a successful Billing and Collections Officer at NEXTDC requires a keen eye for detail, strong interpersonal skills, and the ability to thrive under pressure. You should be motivated for success, eager to provide exceptional customer service, and enjoy working in a collaborative environment while being able to handle tasks independently.

At NEXTDC, the culture is centered around collaboration, innovation, and a strong customer focus. As a Billing and Collections Officer, you will work in a supportive environment that promotes teamwork and encourages diverse perspectives, aligning with our mission to build a diverse and inclusive workforce.

When answering this question, highlight specific experiences where you managed billing processes, resolved disputes, or improved collections efficiency. Focus on your role in customer satisfaction and how you ensured accuracy in invoicing.

Discuss a systematic approach for resolving disputes, such as actively listening to the customer, collecting relevant information, and following up until resolution. Emphasize your communication skills and dedication to providing top-notch customer service.

Outline your methods for prioritization, such as using urgency and impact assessments. Mention the importance of staying organized and using technology tools to manage workflows effectively.

Describe the importance of collaboration with accounts payable, sales teams, and external partners. Emphasize how teamwork leads to better problem-solving and enhances the overall customer experience.

Share a specific instance where you identified a bottleneck in billing or collections and implemented a solution. Highlight the positive outcomes, such as improved efficiency or increased customer satisfaction.

Mention your familiarity with tools like Workday or Salesforce, highlighting how you utilized them to streamline processes or improve accuracy in billing. If you have experience with Excel, share how you used it for data analysis.

Talk about your attention to detail, the methods you use for double-checking your work, and any tools or checks you implement to minimize errors. Show that you value accuracy and take responsibility for your role.

Highlight your strategies for communicating clearly, being empathetic, and actively listening to customer needs. Discuss how you balance the needs of the customer with the obligations of the company.

Share your techniques for managing stress, such as prioritizing tasks and staying organized. Discuss examples where you've successfully met deadlines while maintaining quality.

Express your genuine interest in NEXTDC's mission and culture. Mention how the opportunity aligns with your career goals and how you are motivated to contribute to a team that values innovation and customer focus.