Senior Cloud DevOps Engineer

As a Senior Cloud DevOps Engineer at NICE, you will be responsible for the technical design, deployment, and management of cloud-based infrastructure. Your role entails working closely with application development teams to ensure smooth deployment processes, providing operational support for both Linux and Windows servers, and aiding the development of automation solutions. You'll also engage in mentoring junior engineers, conduct code reviews, and collaborate with our Information Security team to meet compliance and best practices.

To be considered for the Senior Cloud DevOps Engineer position at NICE, applicants should have at least 5 years of experience working with AWS and Linux/Windows servers, along with 3 years of hands-on experience with Kubernetes, Terraform, and related tools in a production environment. Familiarity with CI/CD solutions and a security-first approach are highly valued. A strong background in Bash scripting and ideally some knowledge of compliance standards will give you an added advantage.

Key skills for a Senior Cloud DevOps Engineer at NICE include expertise in AWS infrastructure, strong proficiency in Linux and Windows server management, and experience working with container orchestration platforms like Kubernetes. Familiarity with script writing in languages like Bash, PowerShell, Ruby, and Python is also beneficial. Additional skills in CI/CD tools and security compliance, along with a background in microservices and cloud monitoring tools, will help you excel in this role.

NICE's hybrid working model allows the Senior Cloud DevOps Engineer to enjoy the best of both worlds—collaboration and flexibility. Working from the office two days a week fosters face-to-face interactions, which enhance teamwork and creativity. Meanwhile, three days of remote work allow for focused productivity and work-life balance. This arrangement ensures that engineers remain engaged and connected while also providing the flexibility to meet personal commitments.

At NICE, growth opportunities for a Senior Cloud DevOps Engineer are abundant. As part of a market-leading company, you'll have access to various internal roles and career pathways across domains and locations. Continuous learning is encouraged, and you will be surrounded by talented professionals, providing ample chances to mentor others and gain new skills, which supports both personal and professional development.

In your response, highlight your specific experiences with AWS services, detailing the types of projects you've worked on and the outcomes. Emphasize your familiarity with services like EC2, S3, RDS, and your approach to ensuring security, performance, and cost-efficiency.

Discuss specific security frameworks you've implemented to maintain compliance, such as ISO 27001 or similar. Share examples of how you integrate security practices into the DevOps lifecycle, including automated compliance checks and regular assessments.

Provide a detailed account of a specific incident, focusing on your problem-solving skills. Outline the approach you took to analyze the issue, collaborate with team members, and implement a solution while maintaining system availability.

Discuss your proficiency with Kubernetes, providing examples of projects where you deployed and managed microservices. Highlight how you optimize container performance, handle scaling issues, and ensure effective monitoring and logging.

Describe your experience with Terraform, including how you've utilized it to provision cloud resources and manage infrastructure changes. Emphasize best practices you've implemented for version control and collaboration within your team.

Mention the methods you use to stay informed, such as following industry blogs, taking online courses, and participating in forums or community discussions. Share how you prioritize learning new tools and incorporating them into your work.

Articulate the significance of integrating security throughout the development and deployment processes. Discuss how vulnerabilities can impact application performance and user trust, highlighting practices you've adopted to mitigate risks.

Discuss how CI/CD pipelines improve software delivery speed and reliability. Elaborate on the processes you’ve set up to ensure automated testing, code quality checks, and efficient deployment processes.

Share your experiences mentoring junior engineers, describing how you assess their learning needs and tailor guidance to enhance their skills. Highlight the importance of fostering a supportive team environment.

Discuss tools and practices you've implemented for log management and monitoring, emphasizing the importance of proactive incident response. Share examples of how you used logging to troubleshoot issues and improve system performance.