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Customer Care Specialist

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At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

The Bilingual Contact Center Recruitment Specialist is a Hybrid position responsible for consistently achieving phone recruitment, resolution, and installation targets. You'll utilize proven recruitment techniques to engage pre-determined households and persuade them to participate in Nielsen ratings across our various panels. This role requires a unique combination of skills and style, along with in-depth knowledge of Nielsen's operations.

This role is a Hybrid position with a requirement to work in the office and has flexibility for working from home. The majority of the time will be spent working in the office.

Job Responsibilities & Home Office Requirements:

Recruit households for Nielsen ratings panels via phone
Conduct interviews, gather data, and schedule installations
Meet performance targets and quality standards
Resolve objections and build rapport with households
Maintain a home office with high-speed internet (80mbps download, 10mbps upload)
Work flexible hours, including evenings and weekends

What you can expect: Benefits exceeding those mandated by law, which include:

9% in grocery vouchers
Financial support for internet connectivity expenses for teleworking
13% savings fund
Major Medical Expenses coverage (spouse and children under 25 years)
Life insurance
50% vacation bonus
30-day Christmas bonus (Aguinaldo)
Flexible hours (hybrid role): Choose the schedule that best suits your life! We offer a variety of shift options to meet diverse needs, all while working from our modern office and from home.

What's in it for me:

Comprehensive training program
Opportunity to work with cutting-edge technology
Join a global leader in media measurement

What You’ll Need:

High school diploma or equivalent work experience.
Fluency in both English and Spanish (written and verbal) is essential.
Strong negotiation and customer service skills
Must have strong computer skills and working knowledge of IOS, MS Windows and Google applications
Experience with CATI systems and dialers (preferred)

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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CEO of Nielsen

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What You Should Know About Customer Care Specialist, Nielsen

At Nielsen, we are excited to announce the opening for a Customer Care Specialist in Coyula, Mexico. In this dynamic role, you'll be at the heart of our mission to empower a better media future by engaging directly with households for Nielsen ratings panels. As a Customer Care Specialist, your day-to-day activities will involve using effective phone recruitment techniques, conducting interviews, and gathering valuable data to ensure consumers are well-informed about our services. You’ll work collaboratively in a hybrid environment, balancing time in our modern office with the flexibility of working from home. Here, you’ll resolve objections and build rapport with our clients, all while meeting performance targets and maintaining high-quality standards. But it doesn’t stop there; your efforts will contribute to significant insights that drive critical client decisions. At Nielsen, we celebrate excellence and your success means the world to us! Not only will you be joining a team that values your growth, but you’ll also enjoy comprehensive training, competitive benefits including grocery vouchers and medical coverage, and the chance to develop your skills while working with cutting-edge technology. If you are bilingual in English and Spanish, with a knack for customer service and strong negotiation skills, we encourage you to apply. Together, let’s power the future of media insights and make a real impact.

Frequently Asked Questions (FAQs) for Customer Care Specialist Role at Nielsen

What are the primary responsibilities of a Customer Care Specialist at Nielsen?

As a Customer Care Specialist at Nielsen, you will be responsible for recruiting households for Nielsen ratings panels by engaging them through phone calls. Your key tasks will include conducting interviews, gathering data, resolving objections, and scheduling installations. Meeting performance targets while ensuring quality standards is crucial in this role.