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Senior Client Associate

Job ID: 29270

 

Job Title: Senior Client Executive

 

We are looking for our new Senior Client Executive, Director to act as a Business Partner for our Finnish corporate customers in North America.

At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.


About this opportunity


Join Corporate Banking, New York - as our new Senior Client Executive covering the Finnish LC&I Portfolio in North America. Be a part of setting the bar for sales growth, structure, knowledge sharing, use of data and focused business development / optimization.


We add value by creating great customer experiences through our relationship strategy and a deep understanding of our customer’s businesses and the markets they operate in. As the Client Executive [CE], you will play a vital role in creating trustworthy and profitable partnerships with our customers.
 
What you’ll be doing:
Our new CE will navigate with confidence between customer senior decision makers, our HQ stakeholders (Main Customer Responsible Units [MRUs] / Product Responsible Units [PRUs]) as well as the different NY branch stakeholders teams. S/he/x quickly becomes fluent in the essential work flow processes, products and systems essentials enabling s/he/x to create service excellence for the team's customer base.
 
You will become responsible for developing:

  • Profitable income growth of our important LC&I Finland customer portfolio in North America
  • Close relations w/ customer senior decision makers in our domestic market, as well as at customer's HQ
  • Close relations with our Finnish MCRUs and Team leaders for Sales coordination
  • Sales of our various credit products, Cash Management Products (w/PRU), markets products (w/ PRU), Broker Dealer products (w/ PRU), Deposits / MMLs and more
  • Pave the way for our Cash Management Advisors for them to upsell Cash Management products and services
  • Professional and thoughtful sales pitch materials
  • Diligent reviews of credit exposures and documentation to ensure strict adherence to allocated terms from HQ/MCRUs
  • Take part of developing our Client Associates
  • Standardized processes, CRM and OneNote use, as well as ensuring high standards and quality of production of the team

So, you are probably well structured, strong communicator, pays attention to detail, proven record of driving sales, eager for continuous learning, not afraid to ask, gets the job done (!) and strives to constantly lead the way and seek to come up with ways to optimize and provide value to our customers - for the further benefit of the team, the team's stakeholders and the bank.

Expect significant customer interactions, virtual and in-person. Be prepared for the expectation of not only coming up with good ideas - but as well seeing things through to execution "hands-on".

The role is based on-site in New York City. 


Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guides the team in being at our best – we imagine you share that vision with us.

To succeed in this role, we believe that you:

  • Have a high work capacity, enjoy working with others, is a trusted colleague and have an interest in developing both yourself and the people around you
  • Thrive building close and long-term relationships, acting with the customers’ best interest in mind
  • Are proactive, self-driven and engaged with a high level of credibility
  • Are service-minded and have a deeply commercial mind-set
  • Are analytical, structured and systematic in your ways of working

Your experience and background:

  • 5+ years of relevant banking experience or equivalent
  • Proven track record of building and maintaining long-term client relationships
  • Excellent communication skills, written and spoken
  • Strong analytical skills
  • Fluent in Finnish. Strong English skills both written and spoken
  • Bachelor’s degree (Master's preferred) in a relevant field

Remember: We are looking for a team player that inspires, role models, get the job done and helps everyone around her/him/x raising the bar.

Further Information


Corporate Banking New York, consists of approximately 20 FTEs across three teams; Relationship Management, TxB and Customer Solutions. We are collectively responsible for the banks strategy execution toward our Nordics Large Corporates (LC&I & Business Banking) operating in North America. 
 
Please note: 
This position will be based on-site in New York City and will be subject to local hiring terms and conditions.  To be considered for the role, the candidate must be eligible to work in the US either directly or via a visa-sponsorship - provided by the bank.
 
Salary Range:

USD $180,000 - $280,000.

 

If this sounds like you, get in touch!
 

Next steps

Submit your application no later than 14/04/2025. For more information, you’re welcome to contact Anders Holmgaard, Head of Corporate Banking, New York @ +347 753 4818.

Nordea is an equal opportunity employer and is committed to creating a diverse and inclusive environment for all employees. All our employment decisions will be based on merit, qualifications, and business needs.

Average salary estimate

$230000 / YEARLY (est.)
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$180000K
$280000K

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What You Should Know About Senior Client Associate, Nordea Bank

Are you an experienced professional looking for a thrilling opportunity as a Senior Client Associate at Nordea in New York? This is your chance to act as a Business Partner for our Finnish corporate customers in North America, helping to redefine what great customer service means. At Nordea, we believe that the financial world is rapidly evolving, and we strive to stay one step ahead with cutting-edge solutions. In this role, you will play a crucial part in establishing trusting relationships with senior decision-makers while managing a diverse portfolio of credit and cash management products. Not only will you facilitate effective communication between various teams, but you will also lead efforts in optimizing sales strategies and enhancing customer experiences. As a part of our Corporate Banking team, expect to engage significantly with customers and internal stakeholders, ensuring that our services exceed their expectations. You’ll thrive in a collaborative environment where your input is valued, and will have the autonomy to pursue innovative ideas that contribute positively to our strategic goals. Are you ready to contribute to a culture that prioritizes teamwork, ownership, and passion? If you're someone who has excellent analytical skills and is eager to learn and grow alongside a dynamic and supportive team, let’s connect and shape the future of finance together at Nordea!

Frequently Asked Questions (FAQs) for Senior Client Associate Role at Nordea Bank
What are the key responsibilities of a Senior Client Associate at Nordea?

As a Senior Client Associate at Nordea, you will be instrumental in managing our Finnish corporate client portfolio in North America. Your primary responsibilities include developing profitable income growth, building relationships with senior decision-makers, coordinating sales with branch stakeholders, and ensuring adherence to credit exposure guidelines. You will also play a significant role in creating effective sales materials and guiding our Client Associates to optimize their contributions to the team.

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What qualifications are needed for the Senior Client Associate position at Nordea?

To qualify for the Senior Client Associate role at Nordea, candidates should have at least 5 years of relevant banking experience or a comparable background. Strong communication skills in both English and Finnish are essential, and a Bachelor’s degree in a relevant field is required; a Master's degree is preferred. Moreover, a proven track record of relationship building, analytical aptitude, and a proactive mindset will set you apart.

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What kind of work environment can one expect as a Senior Client Associate at Nordea?

Working as a Senior Client Associate at Nordea means being part of an agile and collaborative environment that empowers you to bring your ideas to life. You can anticipate significant interactions with customers and colleagues alike, both virtually and in-person. We value teamwork, creativity, and the pursuit of strategic goals, placing a strong emphasis on professional growth and development.

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What skills are crucial for success as a Senior Client Associate at Nordea?

Success as a Senior Client Associate at Nordea hinges on exceptional communication skills, both verbal and written, and a strong analytical mindset. Being detail-oriented, structured, and capable of fostering long-term relationships with clients is key. Additionally, possessing a service-minded approach paired with a deep commercial awareness will help you excel in this role and contribute positively to our objectives.

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What can candidates expect in terms of salary for the Senior Client Associate role at Nordea?

The salary range for the Senior Client Associate position at Nordea is between USD $180,000 and $280,000. Salaries are competitive and are influenced by candidate experience, qualifications, and market trends. Joining our team means becoming an integral part of a respected organization where professional development and rewarding performance are highly prioritized.

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Common Interview Questions for Senior Client Associate
What experience do you have in managing client relationships?

When answering this question, highlight specific examples where you've successfully built and maintained relationships with clients. Discuss strategies you used to nurture trust and set clear communication channels, emphasizing the impact of these relationships on business outcomes.

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How do you approach sales negotiations?

In answering this question, explain your negotiation strategies while providing examples. Focus on how you prepare, identify client needs, and seek win-win solutions, showcasing your ability to navigate complex sales processes effectively.

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Can you share an instance where you resolved a client issue?

Use this opportunity to narrate a specific situation where you successfully addressed a client's challenge. Detail the steps you took to analyze the issue, communicate effectively, and follow through with a resolution, highlighting your customer-centric approach.

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How do you stay updated on market trends relevant to your clients?

Discuss the methods you use to research and analyze market trends, such as leveraging industry reports, networking within your professional community, and following relevant news. Emphasize your commitment to continuous learning and staying informed for your clients' benefit.

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What strategies do you employ for effective cross-team collaboration?

Communicate your strategies for fostering strong relationships with different teams. Explain how you establish clear communication paths, set shared goals, and ensure everyone is aligned, emphasizing the positive outcomes stemming from such collaboration.

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Describe how you handle tight deadlines.

Illustrate your time management skills by describing how you prioritize tasks and remain organized under pressure. Highlight any tools or techniques you use to ensure deadlines are met while maintaining the quality of your work.

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What motivates you to perform at your best?

Share insights into what drives you professionally, whether it's achieving targets, helping others succeed, or learning new skills. Align your motivations with the values of Nordea to demonstrate cultural fit.

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How do you assess and manage risk in client projects?

Discuss your process for identifying potential risks and outlining mitigation strategies. Emphasize analytical skills and the importance of balancing risk with opportunities to help guide your clients toward success.

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What role does data analysis play in your decision-making?

Explain how you utilize data to inform your decisions. Provide examples of how analyzing trends and metrics helps you guide your strategy and improve customer experiences effectively.

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How would you mentor a junior team member?

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