Restaurant Front of House - Marketplace Café - Spokane

As a Restaurant Front of House at Marketplace Café in Spokane, your primary responsibility is to provide outstanding customer service. This includes tasks such as seating guests, managing phone calls, cashier work, and maintaining cleanliness in the dining area. You will also handle food orders, support drink preparation, and ensure that every customer's experience is enjoyable.

To apply for the Restaurant Front of House position at Marketplace Café in Spokane, you should ideally have over a year of experience in food service or hospitality. You will need strong communication skills to interact effectively with customers and teammates, and a food handler's card, if required by local regulations. Being flexible and thriving in a fast-paced setting is essential.

As a part of the Marketplace Café team in Spokane, you will enjoy various benefits, including medical, dental, and vision coverage, retirement plans, paid time off, and employee discounts. Nordstrom values its employees, and they constantly strive to provide support to help you balance work and life effectively.

While prior restaurant experience is preferred for the Restaurant Front of House role at Marketplace Café in Spokane, it is not strictly required. However, having one year of experience in food service or hospitality will be beneficial as you adapt to the fast-paced environment and customer-focused expectations.

The pay range for the Restaurant Front of House position at Marketplace Café in Spokane is between $16.90 - $17.60 per hour, depending on experience and performance. This position may also offer incentives and bonuses based on your contributions.

When dealing with a difficult customer at Marketplace Café, it’s essential to remain calm and listen actively to their concerns. Acknowledge their feelings, apologize if appropriate, and offer a solution to resolve the issue. Demonstrating empathy and a willingness to help will enhance their experience and show your commitment to excellent service.

In my previous role, I successfully managed a busy dining area, effectively prioritizing tasks such as taking orders, serving food, and maintaining cleanliness during peak hours. This experience taught me to remain organized under pressure and to adapt quickly to changing situations, ensuring a great experience for our customers.

The most important aspect of customer service is creating a positive connection with the customer. This involves active listening, being attentive to their needs, and ensuring that every interaction is friendly and engaging. Happy customers are likely to return and share their experience with others.

When faced with a busy shift, I prioritize tasks by focusing on the most critical elements first, such as serving customers and addressing immediate needs. I also make sure to communicate with my team to delegate responsibilities effectively, ensuring that we work together to maintain service quality.

To remember multiple orders in a busy café, I use visual cues or write down specific details as needed. I also repeat orders back to customers to confirm accuracy, which not only helps with memory but also reassures them that their orders are correct.

Ensuring cleanliness and safety in the front of house involves regular checks on dining areas, tables, and restrooms. I would follow health and safety protocols diligently, washing my hands frequently and using gloves when handling food, always keeping surfaces sanitized.

Once, a customer mentioned they had dietary restrictions. I took the initiative to consult with the kitchen to create a custom dish that fit their needs. The customer appreciated the effort, and it made their experience memorable, reflecting my dedication to excellent service.

I’m motivated by the opportunity to create memorable experiences for customers. I take pride in contributing to a team that brings joy and satisfaction, knowing that a positive dining experience can bring happiness to others.

During peak hours, I stay focused and maintain a positive attitude. I remind myself to take one task at a time, remain organized, and communicate frequently with my team to ensure we all work efficiently together, reducing stress and improving service.

I want to work at Marketplace Café because I admire its commitment to quality service and community engagement. The café's lively atmosphere and positive reputation align with my values, and I look forward to contributing to a team that values its employees and customers alike.