Account Support Lead

As an Account Support Lead, your primary responsibilities will include managing retailer relationships, monitoring order statuses, resolving financial and inventory issues, and collaborating with various internal departments to enhance customer service. Your role will also involve order management, processing EDI transactions, and ensuring timely delivery of products to retailers.

To be successful as an Account Support Lead, you should have a minimum of 5 years of customer service experience, ideally within the apparel industry. Exceptional communication, interpersonal skills, and a proactive approach to problem-solving are essential. Proficiency in MS Office applications and the ability to manage time effectively will also enhance your qualifications for this role.

Collaboration is vital in the Account Support Lead role. You'll work closely with Sales, Planning, Finance, Logistics, and Production teams to ensure goals are aligned. This cross-functional teamwork will help facilitate smooth order processing and resolve any issues that may arise, ultimately improving our service delivery to customers.

As an Account Support Lead, you can expect a fast-paced and dynamic work environment that values adaptability and innovation. With regular enhancements to service and technology capabilities, you will be part of a team that thrives on continuous improvement, making every day an opportunity for growth and learning.

In addition to a competitive salary starting at $85,000, you will enjoy an attractive benefits package including medical, dental, vision, FSA, a retirement savings plan match, summer Fridays, and discounts. This comprehensive approach supports your overall well-being and work-life balance.

When answering this question, focus on specific examples that demonstrate your ability to build and maintain positive relationships with customers. Highlight your communication skills and any particular strategies you've employed to resolve conflicts or improve customer satisfaction.

Share how you assess the urgency and impact of tasks. It can be useful to discuss any tools or methods you use to prioritize effectively, showing that you can manage multiple responsibilities without sacrificing quality.

Use the STAR method (Situation, Task, Action, Result) to frame your response. Discuss the specific problem, the steps you took to investigate and solve it, and the positive impact your solution had on the team and customer experience.

Explain the importance of clear communication and regular check-ins. Perhaps mention utilizing tools or platforms for collaboration, as well as any techniques you use to ensure that everyone is informed and on the same page.

Illustrate your problem-solving skills by detailing a systematic approach to reviewing discrepancies. Mention the importance of collaboration with accounts and the steps you take to ensure timely resolutions.

Think about a specific process you enhanced. Highlight the critical thinking involved in analyzing the situation, the change you proposed, and how it positively affected efficiency and customer satisfaction.

Discuss techniques such as prioritizing tasks, setting deadlines, and utilizing digital tools or systems that help keep your work organized. Emphasizing your ability to balance competing priorities is key.

Be specific about your experience with certain software applications, especially if they relate to customer service, order processing, or collaboration. Mention how these technologies make your work more efficient and facilitate accurate communication and tracking.

Reflect on qualities such as strong communication skills, problem-solving abilities, adaptability, and a customer-centric mindset. This question allows you to tailor your response to the qualities emphasized in the job description.

This is your chance to express your interest in the company and the role. Discuss specific values and goals of the company that resonate with you, as well as how your skills and experience align with their objectives.