Retail Operations Specialist

As a Retail Operations Specialist at Onnit, you will take charge of managing the retail operations for our internal sales team and high-volume customers. Your role will involve processing sales orders, managing customer onboarding, overseeing item and order management, and ensuring that all orders are processed accurately and efficiently. You will also handle communication with key accounts regarding shipping updates and shortages, while collaborating cross-functionally to streamline operations and drive sales forward.

To qualify for the Retail Operations Specialist position at Onnit, candidates should possess 2-4 years of experience in sales coordination, along with proficiency in Excel and ERP systems. An organized and self-motivated approach is crucial, as are strong time management skills. Communication skills, both written and verbal, are essential for interfacing with customers and team members alike. Experience in project management and problem-solving is a plus.

Onnit supports its Retail Operations Specialists through a strong benefit package that includes full medical, dental, and vision benefits, competitive compensation, tuition reimbursement, and a wellness stipend. The company fosters a culture that encourages personal growth and professional development, making sure that employees have the resources they need to succeed in their roles and advance in their careers.

Retail Operations Specialists at Onnit utilize various tools to manage sales operations effectively. This includes ERP systems like Magento for order processing, reporting tools such as Quicksights and Netsuite for data analysis, and Excel for inventory management. The role also demands collaboration with the IT team to implement improvements in sales order processing and ensure everything operates smoothly.

A typical day for a Retail Operations Specialist at Onnit involves reviewing and processing sales orders, managing key account communications, and collaborating with different teams to ensure seamless operations. You will prioritize tasks, troubleshoot any issues in customer onboarding, and provide top-notch customer service. Time management and organization are key, as you'll be juggling multiple responsibilities while focusing on driving sales and meeting deadlines.

In your response, highlight specific examples of your past roles where you successfully managed sales orders and assisted in customer onboarding. Discuss the tools and systems you've used, your ability to maintain order accuracy, and how you've contributed to achieving sales goals.

Explain the steps you take to verify orders before processing, such as checking for minimum order quantities and lead times. Discuss your attention to detail and organizational skills that help prevent errors and ensure timely fulfillment.

Detail a particular case where you provided exceptional service to a key customer. Discuss how you identified their needs, the actions you took to address their concerns, and the positive outcome that resulted from your support.

Outline your approach to prioritization, which might include using organizational tools or checklists, and discuss how you assess urgency to maintain efficiency without compromising quality.

Discuss your familiarity with ERP systems, particularly Magento, detailing how you’ve used it for order creation, EDI management, and reporting. Highlight specific functions you mastered that relate to the responsibilities of the Retail Operations Specialist.

Talk about your communication style and methods. Emphasize the importance of effective, clear communication and provide an example of how you facilitated collaboration among different teams to resolve a customer issue or improve processes.

Share organizational techniques that work for you, such as using digital project management tools or maintaining detailed records. Discuss how these strategies have helped you remain efficient and responsive to customer needs.

Describe the steps you would follow, from initial communication to setting up their accounts in your systems, and how you would ensure they receive all necessary information and support throughout the onboarding process.

Show your knowledge about Onnit's focus on total human optimization and its commitment to high-quality products. Discuss how you align personally with their mission and how you can contribute to their goals as a Retail Operations Specialist.

Provide a specific example of a challenge, discuss your thought process in addressing it, and the steps you took to reach a successful resolution. Highlight the skills you utilized and what you learned from the experience.