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Sales Representative - Home and Auto - job 1 of 2

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Sales Leadership team, you’ll be responsible for identifying prospects’ needs, influencing decisions and selling insurance products.

The core parts of your role will be to: 

  • Tailor interactions by utilizing emerging technology solutions including phone, chat, email, SMS and video conferencing.
  •  Identify customer needs to build on existing products which includes developing contact plans, introducing new products and services and quoting and marketing personal insurance business.
  • Sell product by establishing contact and develop relationships with prospects, answer incoming communications, follow-up on expiry date cards, re-quote prospects from previous years and cancelled files, and contact leads generated.
  • Create a trusting environment that fosters new sales opportunities and retention of existing business.
  • Actively participate within the team unit and independently to continuously contribute to overall business improvement.
  • Actively own and resolve all customer inquiries, while ensuring the customer effort is minimized.
  • Accurately processing account changes, maintaining complete customer documentation, preparing correspondence, and documenting files for follow up.
  • Tackle complex insurance-related cases, creatively utilizing all available resources until full resolution is met.

Qualifications

Let’s Talk About You: 

This is the unique blend of skills and experience we would love to see in an ideal candidate:

  • RIBO licensed
  • A minimum of two years’ sales experience, preferably in personal lines, automobile and property insurance.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management and organizational skills to handle competing priorities.
  • Intermediate knowledge of Microsoft Office Suite applications. Preference given to candidates with experience using Epic, Salesforce and Company portals.
  • General office environment (Remote) – must have a dedicated office work environment  

    Additional Information

    Some of the Perks We Offer:

    We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

    • Rewarding salary and bonuses that truly value your dedication
    • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
    • Defined benefit pension plan for a financially confident retirement
    • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
    • Access to a wealth of learning resources, including LinkedIn Learning for professional development
    • Flexible work-from-home and hybrid options
    • Unlock your potential with opportunities for advancement

    Let’s work together! If you are interested in this opportunity, please apply online.

    OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

    As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

    We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

    #LI-Remote, #LI-Hybrid

    Average salary estimate

    $60000 / YEARLY (est.)
    min
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    $50000K
    $70000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Sales Representative - Home and Auto, OTIP Group of Companies (OGC)

    Are you looking for an exciting opportunity as a Sales Representative - Home and Auto with the OTIP Group of Companies in Toronto? At OTIP, we believe in creating a workplace where every employee is valued, providing support and meaningful benefits that make a real difference. As a Sales Representative, you will be at the heart of our mission, responsible for identifying customer needs and influencing their decisions on insurance products. Imagine engaging with clients through modern channels like phone, chat, SMS, and video calls—using cutting-edge technology to tailor every interaction! You’ll build trusting relationships, enhance existing offerings, and manage inquiries while actively contributing to our team’s overall success. With a strong emphasis on communication skills, a RIBO license, and a knack for sales, you’ll thrive in this dynamic role. You’ll also handle complex inquiries with creativity and resourcefulness, ensuring our customers feel cared for. Plus, we’re not just about work; we offer a fantastic benefits package, including a defined benefit pension plan, 100% premium coverage for benefits from day one, and flexible working arrangements to suit your lifestyle. If you’re ready to play a pivotal role in delivering stellar service and driving sales in the insurance world, then OTIP is the place for you to shine!

    Frequently Asked Questions (FAQs) for Sales Representative - Home and Auto Role at OTIP Group of Companies (OGC)
    What are the responsibilities of a Sales Representative - Home and Auto at OTIP?

    As a Sales Representative - Home and Auto at OTIP, you will identify customer needs, engage prospects through various channels such as phone, chat, and email, and sell insurance products while building strong relationships. Your duties include developing contact plans, re-quoting previous prospects, processing inquiries, and tackling complex cases while ensuring excellent customer service and business improvement.

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    What qualifications are needed for the Sales Representative - Home and Auto role at OTIP?

    To qualify for the Sales Representative - Home and Auto position at OTIP, you should possess a RIBO license, have at least two years of sales experience in personal lines, automobile, and property insurance, and exhibit strong communication and organizational skills. Additionally, experience with Microsoft Office, Salesforce, and insurance portals is preferred.

    Join Rise to see the full answer
    What is the work environment like for a Sales Representative - Home and Auto at OTIP?

    The work environment for the Sales Representative - Home and Auto position at OTIP is flexible, with options for remote and hybrid work. You will need a dedicated office space at home, allowing you to effectively engage with clients and handle inquiries from the comfort of your own workspace.

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    What benefits does OTIP offer to their Sales Representative - Home and Auto employees?

    OTIP provides an exceptional benefits package for their Sales Representatives - Home and Auto, including 100% coverage of group benefits starting your first day, a defined benefit pension plan, total reward programs, and access to continuing education. They also emphasize mental wellness support to ensure a balanced work-life experience.

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    How does OTIP support professional development for Sales Representatives - Home and Auto?

    OTIP is committed to professional development for their Sales Representatives - Home and Auto by offering 100% coverage of approved continuing education and licensing fees. You'll also have access to learning resources like LinkedIn Learning to enhance your skills and career growth.

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    Common Interview Questions for Sales Representative - Home and Auto
    What sales techniques do you find most effective in selling insurance products?

    In answering this question, it's beneficial to discuss specific techniques you have used, such as consultative selling, where you ask questions to understand client needs, or building rapport to foster trust. Share examples of how these techniques helped you close sales in the past.

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    How do you handle difficult customers or objections in sales?

    Highlight your ability to listen actively and empathize with the customer’s concerns. Explain how you ask clarifying questions to understand their objections fully and then provide tailored solutions that meet their needs, demonstrating your commitment to great service.

    Join Rise to see the full answer
    Can you give an example of how you built a relationship with a client?

    Select an example where you took the initiative to reach out to a client, perhaps after their policy renewal, and discuss how you maintained regular communication to ensure they felt valued. Illustrate how this nurturing relationship led to increased sales through referrals or upsells.

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    What tools or software have you used to manage your sales process?

    Discuss your proficiency with relevant tools such as Salesforce or specific insurance quote systems. Mention how you've utilized these tools to streamline your sales process, manage customer interactions, and track leads effectively.

    Join Rise to see the full answer
    What strategies do you use for time management while handling multiple priorities?

    Talk about specific strategies such as prioritizing tasks based on deadlines, using scheduling tools, or employing to-do lists. Provide examples of how you successfully managed competing priorities in demanding situations to achieve your sales targets.

    Join Rise to see the full answer
    How do you stay updated with industry trends and changes in insurance laws?

    Emphasize your commitment to ongoing learning through industry publications, attending workshops, or pursuing additional certifications. Explain how staying informed enables you to provide clients with accurate and relevant information.

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    Describe a time you overcame a challenging sales situation.

    Share a specific situation where you encountered difficulty, detailing the actions you took to address it and the positive outcome. Highlight your resilience and creativity in problem-solving to showcase your dedication to customer needs.

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    What qualities do you believe make an effective sales representative in the insurance industry?

    Focus on key qualities like empathy, communication skills, product knowledge, adaptability, and a customer-first approach. You could share how these strengths have contributed to your own success in past roles.

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    How would you promote a new insurance product to existing clients?

    Discuss your strategy for educating clients about the benefits of a new product through tailored communications, engaging presentations, or offering personalized consultations. Make it clear that you focus on their unique needs and circumstances.

    Join Rise to see the full answer
    Why do you want to work as a Sales Representative - Home and Auto at OTIP?

    Express your admiration for OTIP’s commitment to employee well-being and professional development. Discuss how the company’s values align with your own and your enthusiasm for being part of a team dedicated to supporting clients' insurance needs.

    Join Rise to see the full answer
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    March 19, 2025

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